Jobs in the United States

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BI
Custodian - Lorah Park Elementary School - Afternoon 3PM-6PM
Big Ideas Educational Services Inc
Miami Gardens, FL
- $15 USD / hour
Our programs combine academic enrichment, STEM, literacy, arts, recreation, and social-emotional development to help students build confidence, strengthen academic skills, develop positive…
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Automation Account Manager
Bay Advanced Technologies LLC
Newark, CA
The Automation Account Manager is an energetic, motivated individual to be part of our sales efforts in helping our customers select and deploy various sensing, control, custom PCB, and…
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SA
Arts & Education Manager (9447)
SALVATION ARMY
NORFOLK, VA
- $51,032.52 to $60,000 USD / year
Under the general direction of the Kroc Director, the Arts & Education Manager plans, develops, administers, leads, and supervises educational and arts programs for children, youth, adults,…
Added 1 min ago
Patient Services Coordinator
Community Healthcare Network Inc
Long Island City, NY
Most PSC report to the Center Manager at their designated location except the PSC focused on dental services (this person will report to the AVP of Clinical Operations and Finance). The…
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Special Events Manager
Boys & Girls Clubs of the Midlands
Omaha, NE
The Special Events Manager is responsible for providing leadership and direction in identifying and creating opportunities to build public awareness of Club services, programs, and…
Added 1 min ago
RL
Assistant Maintenance Manager
RPM Living
Austin, TX
- $27 USD / hour
EPA certification required
Added 1 min ago
Internal Audit Manager, Finance and Operations
Fiserv
Berkeley Heights, NJ
As Audit Manager at Fiserv, you lead operational, compliance, and product-focused audit engagements that assess the effectiveness of governance, risk management, and internal controls. You…
Added 1 min ago
SI
Senior Project Manager – Prime Brokerage experience
Synechron, Inc._USA Company
NY
- $150,000 to $160,000 USD / year
…financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to…
Added 1 min ago
CN
Relationship Manager Business Banking II
City National Bank
Beverly Hills, CA
- $78,970 to $126,140 USD / year
Minimum 7 years of banking experience required · Minimum 3 years of credit experience required
Added 1 min ago
SC
Activities Assistant
SR COMPANIES LLC
Fayetteville, AR
- $17 USD / hour
Summary: Responsible and accountable for the organization, planning, development of all
Added 2 mins ago
UC
Assistant Branch Manager
United Community Bank
Franklin, NC
- $23.28 to $28.22 USD / hour
Assists branch manager with overall operations in the Loan Support, Teller and CSR areas
Added 2 mins ago
General Manager
Panera, LLC
University City, MO
As a General Manager, you will lead a high-performing team and oversee the success of the beloved neighborhood bakery-cafe to sweet success. You will take full ownership of operations, make…
Added 2 mins ago
General Manager
Panera, LLC
606227 St. Louis, MO
As a General Manager, you will lead a high-performing team and oversee the success of the beloved neighborhood bakery-cafe to sweet success. You will take full ownership of operations, make…
Added 2 mins ago
Assistant General Manager
Panera, LLC
601560 Machesney Park, IL
As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General…
Added 2 mins ago
Quality Manager
Element Materials Technology
Warren, MI
Element has an opportunity for a Quality Manager at our Warren, MI lab to drive a culture of quality assurance and quality improvement. Reporting directly to the Business Unit (BU) Quality…
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Senior Warehouse Operations Manager
GEODIS
Torrance, CA
Deliver Your Career Forward From warehouse operations to leadership roles, your next opportunity could be closer than you think. Approximately 10% of our warehouse teammates earn promotions…
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Branch Manager
LED FastStart
Hammond, LA
The Branch Manager's role is to ensure the smooth and effective operation of the branch, while keeping customer service as the top priority. Consistently meet expectations for growth and…
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Branch Manager
LED FastStart
Baton Rouge, LA
Added 2 mins ago
Hair Salon Manager
Great Clips
Broken Arrow, OK
Whether you’re currently an Assistant Manager or an experienced stylist ready to take on full leadership responsibility, we’d love to connect with you.
Added 2 mins ago
Hair Salon Manager
Great Clips
Catoosa, OK
Whether you’re currently an Assistant Manager or an experienced stylist ready to take on full leadership responsibility, we’d love to connect with you.
Added 2 mins ago
FM
Restaurant Supervisor at the Southern Steak and Oyster
First Meridian Services
Nashville, TN
- $22 to $25 USD / hour
Must have open availability to work any 8.5-hour shift between 3 AM and closing (typically around 10 PM to midnight)
Added 2 mins ago
RH
General Manager
Restore Hyper Wellness - RHWM027
Laguna Niguel, CA
- $70,304 to $75,000 USD / year
The ideal General Manager is a polished operations leader who thrives on balancing high standards with genuine support for their team. You lead by example - serving as the gold standard for…
Added 2 mins ago
SH
Communications Specialist
Sutter Health
Sacramento, CA · Modesto, CA
- $97,032 to $145,558.4 USD / year
…example, emergencies, staff changes, workload, or technical…
Added 2 mins ago
Central Office _ Supervisor I, Manager Trainer (School Nutrition Services) 2026-2027
DeKalb County School District
Stone Mountain, GA
The DeKalb County School District is seeking an experienced and professional Supervisor I, Manager Trainer.
Added 2 mins ago
Central Office _ Manager, School Nutrition Pool (School Nutrition Services) 2026-2027
DeKalb County School District
Stone Mountain, GA
…program. Manages a team of specialists and staff, ensuring that operations run smoothly and that resources are used effectively. Participates in the development of policies and procedures…

PetSmart

Assistant Store Manager - Customer Experience

Bridgeton, MO, United States

Apply on careers.petsmart.com About employer

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Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Apply on careers.petsmart.com About employer

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Jobs in the United States