Jobs in the United States

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VR
Regional Service Manager, Healthcare Technology, Southern US
Vision RT Ltd.
Remote, United States
- $125,000 to $150,000 USD / year
The Regional Service Manager is responsible for leading and overseeing Field Service operations across the Southeast United States. Reporting to the National Service Manager, this role…
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WI
(USA) Pharmacy Manager - 45
Walmart Inc.
AR
- $112,000 to $197,000 USD / year
Provides supervision and development opportunities for Associates in assigned areas by selecting training mentoring assigning duties providing performance feedback providing recognition and…
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WI
(USA) Emerging Store Manager - SC
Walmart Inc.
WA
- $85,000 to $120,000 USD / year
store operations environment. The Emerging Store Manager (ESM) will train and develop across many areas of store operations, including
Added just now
SE
(USA) Optical Manager, Certified (ABO) – Sam’s Club
Sam's East, Inc.
Pittsburgh, PA
- $30.5 to $42.5 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 1 min ago
Wind Technician III (All Levels) - Cimarron Wind - Cimarron, KS
NextEra Energy
Cimarron, KS
…to ensure the safe and optimal performance of all wind farm operations. You will primarily focus on the safe execution of field-based equipment maintenance, diagnostics, as well as…
Added 1 min ago
Manager of Retail Loan & Lease Accounting Projects
TCC Toyota Motor Credit Corporation Company
Plano, TX
Toyota Financial Services Accounting Department is looking for a passionate and highly motivated Manager, Retail Loan & Lease Accounting Projects.
Added 1 min ago
MH
Spa Front Desk Receptionist
Massage Heights - San Antonio
San Antonio, TX
- $14 USD / hour
…feel truly valued? We are seeking a vibrant Guest Experience Manager to deliver outstanding service and build lasting connections at our [location name] location. If you thrive in a…
Added 1 min ago
Community Consultant
XCORP AvalonBay Communities Inc.
United States
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members…
Added 1 min ago
HR Manager
Ultimate Linings LLC
Lebanon, TN
The Human Resources Manager serves as the primary HR leader for Ultimate Linings, with responsibility for the effective delivery of HR programs, practices, and employee support across the…
Added 1 min ago
Restaurant and Bakery Service Manager
Perkins Restaurant & Bakery - KRMM hospitality
New Ulm, MN
Must have high level of mobility/flexibility in space provided · Must have time management skills
Added 1 min ago
Assistant Manager - Pinecrest, Abercrombie & Fitch
A&F Stores, Inc.
Warrensville Heights, OH
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 2 mins ago
Bridge Inspection District Manager – Midwest Region
WSP
Chicago, IL
Engineer license required (multi-state preferred)
Added 2 mins ago
U-
Director, Client Service
USA - Kantar LLC
NY
- $102,200 to $124,900 USD / year
· Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
Added 2 mins ago
Store Manager - Store 701700
Sherwin-Williams
Houston, TX
Must have a valid, unrestricted Driver’s License · Must have at least a High School diploma or GED
Added 2 mins ago
TC
Leasing Consultant - Lighthouse
Thrive Communities
Seattle, WA
- $21 to $23 USD / hour
Annual professional development reimbursement
Added 2 mins ago
Assistant Operations Manager – Strategy and Terminal Optimization (STO)
FIT
Port Everglades, FL
Job Title: Assistant Operations Manager – Strategy and Terminal Optimization (AOM - STO)
Added 2 mins ago
Community Assistant
GMH Associates
Lincoln, NE
The Community/Leasing Assistant reports to the Leasing Manager and serves as one of the primary contacts for residents on a daily basis as well as prospective residents looking to engage in…
Added 2 mins ago
Senior IT Security Engineer
Supernus Pharmaceuticals Inc
Remote, United States
…This role will be responsible for the security engineering and operations to drive strategy and direct execution across vulnerability management, endpoint and cloud security, security…
Added 3 mins ago
Regional Director - Central & Southeast Region
Chicago, IL · Atlanta, GA · Charlotte, NC
The Regional Director is responsible for leading the performance, development and strategic growth of an assigned multi-state region within Cetera Investors’ supported independence wealth…
Added 3 mins ago
ES
EverPro - Senior Marketing Automation Manager (Remote US)
EverCommerce Solutions Inc.
Remote, United States
- $130,000 to $145,000 USD / year
The Senior Marketing Automation Manager owns the marketing automation platform, data, and campaign operations that power demand generation, lifecycle, and cross-sell programs across…
Added 3 mins ago
ES
EverHealth - RCM Vendor Operations Manager (Remote, US)
EverCommerce Solutions Inc.
Remote, United States
- $60,000 to $70,000 USD / year
We are seeking an experienced RCM professional to serve as EverHealth’s RCM Vendor Operations Manager, focusing primarily on managing the relationships, productivity, and performance of…
Added 3 mins ago
CI Manager
Kraft Heinz Food Company Company
Jacksonville, FL
Black Belt Certification preferred; Green Belt Certification required
Added 3 mins ago
Continuous Improvement Manager
Kraft Heinz Food Company Company
Massillon, OH
The Continuous Improvement Manager will provide a full range of productivity services to Operations and direct cost reduction programs for the facility including leading lean events,…
Added 3 mins ago
Senior Project Manager
Juneau Construction Company LLC
Atlanta, GA
Minimum 5 years experience as Project Manager
Added 4 mins ago
Resident Engineer
MARK THOMAS
Oakland, CA
…specifications. The RE is an authorized representative of the CM Manager and/or the client representative and will exercise authority to the level assigned on a project by project basis.…

PetSmart

Assistant Store Manager - Customer Experience

Bridgeton, MO, United States

Apply on careers.petsmart.com About employer

Applications open in a new tab.

Job details

Experience: 3 - 5 years of retail leadership or experience in a customer-focused environment.
Posting language: English
Posted: Sep 24, 2024

Original job description

PetSmart does Anything for Pets – JOIN OUR TEAM! Assistant Store Manager Customer Experience About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy. This role is expected to provide exemplary leadership for the store by driving the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, efficient execution of daily tasks and financial outcomes. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth.
Address and administer associate complaints and grievances.
Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for experience activities in pivotal areas of the store.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Delegate and validate completion of daily tasks including engagement videos.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:

Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent’s concerns.
Assists with reservations in hotels, salons, and training.
Oversees the pet parent experience across PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions.
Evaluates operations and seeks opportunities to continuously improve experiences and services.
Accountable to the successful execution & experience of store events and marketing (adoptions, hotel, salon, etc.)
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management

Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.
Manages expenses such as labor and supplies and any other relevant store metrics.
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
Works directly with the services associates on productivity and scheduling to grow the business and achieve company goals.

Qualifications

3 - 5 years of retail leadership or experience in a customer-focused environment.
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

Typically oversees one to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom - you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well benefits, as described at https://benefits.petsmart.com/us/. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law) For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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Jobs in the United States