Sales Enablement Program Specialist - Licensing, Contracts and Commissions

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

PetPartners, a subsidiary of Doubtless, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don’t add real value to pet insurance coverage. We’re delivering solutions that make it easy for employers to offer this sought-after benefit in a way that’s painless and worry-free – a truly one-of-a-kind approach to pet insurance.

Job Summary:

Pet Partners is seeking a Sales Enablement Program Specialist – Licensing, Contracts & Commissions who will act as the primary liaison between Sales, Legal, Compliance, Finance, Operations, Licensing, and external broker partners to ensure agency and producer relationships are properly contracted, appointed, compensated, and maintained. The position is responsible for managing complex workflows, maintaining regulatory and contractual documentation, supporting broker onboarding activities, and ensuring operational readiness for new and existing distribution partnerships.

Job Location: Remote – USA

Main Responsibilities:

Contract Administration and Legal Coordination

• Act as primary liaison between the sales organization and Legal.
• Coordinate review, routing, negotiation, tracking, and execution of various legal documents and agreements.
• Facilitate legal review of redlined agreements.
• Monitor outstanding contracts and follow up with internal and external stakeholders.
• Ensure executed agreements are stored in appropriate repositories and retained according to company standards.

Licensing, Appointments, and Regulatory Administration

• Manage agency and producer licensing and appointment workflows.
• Coordinate licensing verification activities with internal and external stakeholders.
• Review appointment eligibility and appointment status requirements.
• Maintain appointment records and related documentation.
• Track appointment completion and renewal activities.
• Ensure agency and producer data is accurate within designated systems.
• Support broker onboarding and termination processes.

Commission Administration

• Facilitate new commission setup and maintenance activities.
• Coordinate commission structure implementation with operational and finance teams.
• Investigate and assist in resolving commission inquiries and discrepancies.
• Support broker commission reconciliations.
• Coordinate vendor and payee setup necessary for commission payments.
• Maintain commission documentation and supporting records.

Broker and Agency Relationship Support

• Serve as a resource for broker onboarding inquiries.
• Support agency appointment and contracting requests.
• Coordinate Agency-of-Record (AOR) and Broker-of-Record (BOR) changes.
• Respond to inquiries regarding licensing, contracting, commissions, and appointment status.
• Facilitate communication between brokers and internal departments to resolve operational issues.

Documentation and Knowledge Management

• Maintain organized repositories of contracts, agreements, licensing records, and operational documentation.
• Develop and update standard operating procedures.
• Maintain internal reference materials and departmental resources.
• Ensure documentation remains accurate, current, and compliant with company standards.

Basic Qualifications:

• Associate's or Bachelor's degree, or equivalent combination of education and experience.
• 3+ years of experience in sales support, sales operations, business operations, account management, insurance administration, or a related field.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Teams, and SharePoint.

Preferred Qualifications:

• Experience with legal agreements, contract administration, or contract review processes.
• Experience with insurance licensing, appointments, broker onboarding, or regulatory compliance.
• Experience with commission administration, reconciliation, or compensation programs.
• Insurance or employee benefits industry experience.
• Experience working with CRM and contract management systems.

Compensation:

National base pay range: $69,620 - $83,543 per year. Chicago base pay range: $76,582 - $91,897 per year. NYC base pay range: $83,544 - $100,252 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

Interview Technology Notice:

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.

Text Messaging Notice:

If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Interview Technology Notice:

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.

Text Messaging Notice:

If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”