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CC
Customer Service Representative
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Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
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Assistant Store Manager
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Customer Service Representative
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- $15 USD / hour
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Peter Piper, LLC.

Operations Field Auditor

Phoenix, AZ, United States

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Job details

Education: High school diploma
Experience: 3+ Years of operational experience in the restaurant or retail industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

At Peter Piper Pizza, our culture embodies our brand values of food, fun and family, with a commitment to making every guest visit memorable!

Job Description

The Operations Field Auditor function is to audit the operations of company and franchise restaurants to support operations growth, validate successful operations, and assist with other assigned operational initiatives. Provides field operation audits to ensure standards, processes, quality control, and training systems remain current and relevant. Reports to Manager of Operations Initiatives as well as collaborate with Learning and Development Manager to ensure brand culture is top of mind.

Key Responsibilities:

Completes the corporate Restaurant Operations Report audits, follow up audits, maintains all related documents, etc.
Communicates and coaches’ operational standards, techniques, and best practices during restaurant visits with both company and franchise restaurants.
Assists with / follows up on communication of operational updates of standards to franchise system.
Assists training workshops with L&D, along with ongoing operational support to company and franchise system as assigned.
Supports new initiatives to enhance brand culture and hospitality.
Effectively communicate to other department staff, vendors, field employees, and applicable subject matter experts to facilitate new project initiatives.
Provide administrative, verification, and quality control support for company and franchise restaurants.
Encourages a positive and favorable culture by building working relationships with all members of the district team, guests, restaurants, and the community to foster and promote high productivity, efficiency, job effectiveness, and positive morale within the restaurants and immediate community.
Takes ownership and responsibility for self-development using either internal or external resources for career advancement and personal growth.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, partners, guests, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications:

High school diploma or general education degree (GED) required; Associates or Bachelor’s degree in Restaurant Management or Training and Development is highly preferred.
Two years of training experience, providing instructions, hands on training in restaurant or hospitality environment related.
Proficiency in using computer software: MS Office, Outlook, and PowerPoint.
Strong written and oral communication skills, including correspondence and telephone etiquette.
Fluent in English and Spanish.
Ability to prioritize and manage time efficiently and develop effective work systems and processes. Dedication to completing projects in a timely matter.
Must be detail-oriented, self-motivated, and have the ability to multitask.
Fosters positive business relationships with internal staff and external business partners.
Ability to recognize any issues or barriers and offer solutions.
Ability to travel 50%-60% or more, including outside the U.S.
3+ Years of operational experience in the restaurant or retail industry.
1+ Years of international operational experience in the restaurant or retail industry preferred.

Benefits & Perks:

CEC offers a competitive benefits package designed to support employees nationwide.

All employees enjoy access to telemedicine, early wage access, a 401(k) retirement plan, employee meal discounts, an Employee Assistance Program (EAP), tuition savings, scholarships, and financial relief resources.

Part-time employees may enroll in fixed indemnity medical coverage, dental and vision options, and voluntary life and short-term disability benefits.

Full-time employees (averaging 29.5+ hours/week) are eligible for comprehensive medical, dental, and vision coverage, paid sick/vacation time, paid holidays (where applicable), FSA/HSA options, life and disability insurance, voluntary benefits, legal coverage, and additional education and student loan support.

State & Local Compliance:

CEC provides paid sick leave and other benefits as required by applicable state and local laws.

1 hour per 30 hours worked

At Peter Piper Pizza, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Diversity #Inclusion #Culture

The Company:

CEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid®, the brand is committed to safety through programs like Kid Check® and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the “Best in STEM” award and was named one of America’s Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on---“The Fun is Baked In”! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Peter Piper Pizza is a "Work Today, Get Paid Tomorrow" employer.

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.

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More about this job

Skills

Quality control
Communication skills
Write work-related reports
Training and development
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Manage time
Multitask

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