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Peter & Paul Community Services Inc

Program Manager

St. Louis, MO, United States

Full-time

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Job details

Job type: Full-time
Posting language: English

Original job description

Job Title: Jugan Shelter Program Manager Job Type: Full time Job Status: Exempt Reports to: Director of PPCS Programs

Position Summary

Leads client services and program performance for Jugan Shelter, a 100-bed men’s emergency shelter operating year-round. Provides visible, consistent leadership and ensures clients receive timely housing-focused case management, recovery support, and mental health connections.

Key Responsibilities

Maintain a regular, visible presence in the shelter, monitor staff attendance and performance, and address concerns promptly and consistently.
Supervise, coach, and evaluate assigned staff; participate in hiring, onboarding, training, and corrective action with the Director and HR.
Assign caseloads and intake duties according to scheduled hours, client needs, and other responsibilities. Maintain a shared coverage schedule and clear service handoffs.
Lead regular case conferences and brief team check-ins. Review housing progress, barriers, referrals, extended stays, and follow-up responsibilities.
Ensure data systems and reporting including bed count and shelter availability is updated regularly and communicated within referral systems.
Oversee timely intake, assessment, individualized housing plans, eligibility documentation, housing prioritization and referrals, and exits.
Maintain relationships with housing providers, community partners, and the Continuum of Care to support client referrals, housing placements, and coordinated services.
Use HMIS/Bell Data/Get Help for assigned work and program review including program reporting and KPIs.
Hold staff accountable for entering their own records and correcting identified errors.
Review data with the Data and Program Coordinator or Director and act on missed deadlines or outcome gaps.
Ensure compliance with applicable grant requirements, service documentation, performance measures, monitoring, and CARF standards.
Coordinate SUD, mental health, nursing, OT, art/LPC, and community referrals so services support each client’s housing plan.
Coordinate shelter access, client concerns, crisis response, and daily operational needs with Safety & Operations, which maintains responsibility for shelter monitor staffing, supervision, and scheduling.
Apply program expectations consistently. Address client grievances, protect confidentiality, support professional boundaries, and escalate safety or personnel concerns through agency procedures.
Manage assigned program resources, supplies, and expenditures within delegated authority.
Respond to after hours crisis calls

Qualifications

Relevant degree in social work, human services, behavioral health, or a related field, or an equivalent combination of education and relevant experience.
Experience in homelessness services, housing-focused case management, and staff supervision; ability to address performance concerns consistently.
Working proficiency in HMIS or comparable client systems, documentation review, crisis response, confidentiality, and coordination across departments.

Supervisory Responsibility: 7 direct reports

Physical and Environmental Requirements: Ability to lift and carry at least 10 lbs. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Work Environment: This position operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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