Program Manager

Job Title: Jugan Shelter Program Manager Job Type: Full time Job Status: Exempt Reports to: Director of PPCS Programs

Position Summary

Leads client services and program performance for Jugan Shelter, a 100-bed men’s emergency shelter operating year-round. Provides visible, consistent leadership and ensures clients receive timely housing-focused case management, recovery support, and mental health connections.

Key Responsibilities

• Maintain a regular, visible presence in the shelter, monitor staff attendance and performance, and address concerns promptly and consistently.
• Supervise, coach, and evaluate assigned staff; participate in hiring, onboarding, training, and corrective action with the Director and HR.
• Assign caseloads and intake duties according to scheduled hours, client needs, and other responsibilities. Maintain a shared coverage schedule and clear service handoffs.
• Lead regular case conferences and brief team check-ins. Review housing progress, barriers, referrals, extended stays, and follow-up responsibilities.
• Ensure data systems and reporting including bed count and shelter availability is updated regularly and communicated within referral systems.
• Oversee timely intake, assessment, individualized housing plans, eligibility documentation, housing prioritization and referrals, and exits.
• Maintain relationships with housing providers, community partners, and the Continuum of Care to support client referrals, housing placements, and coordinated services.
• Use HMIS/Bell Data/Get Help for assigned work and program review including program reporting and KPIs.
• Hold staff accountable for entering their own records and correcting identified errors.
• Review data with the Data and Program Coordinator or Director and act on missed deadlines or outcome gaps.
• Ensure compliance with applicable grant requirements, service documentation, performance measures, monitoring, and CARF standards.
• Coordinate SUD, mental health, nursing, OT, art/LPC, and community referrals so services support each client’s housing plan.
• Coordinate shelter access, client concerns, crisis response, and daily operational needs with Safety & Operations, which maintains responsibility for shelter monitor staffing, supervision, and scheduling.
• Apply program expectations consistently. Address client grievances, protect confidentiality, support professional boundaries, and escalate safety or personnel concerns through agency procedures.
• Manage assigned program resources, supplies, and expenditures within delegated authority.
• Respond to after hours crisis calls

Qualifications

• Relevant degree in social work, human services, behavioral health, or a related field, or an equivalent combination of education and relevant experience.
• Experience in homelessness services, housing-focused case management, and staff supervision; ability to address performance concerns consistently.
• Working proficiency in HMIS or comparable client systems, documentation review, crisis response, confidentiality, and coordination across departments.

Supervisory Responsibility: 7 direct reports

Physical and Environmental Requirements: Ability to lift and carry at least 10 lbs. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Work Environment: This position operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.