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Pet Paradise

Assistant Resort Manager

Collegedale, TN, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics. We are currently looking for an Assistant Manager to join the team at our Chattanooga TN resort! The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and other training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
Performing resort opening and/or closing duties, and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

1-2 of experience in a supervisory or management role
High school diploma required (college degree preferred)
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
Ability to resolve conflict, establish and build relationships, and successfully engage with customers
Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
Ability to develop and train staff, utilizing skills of staff most appropriately
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or related field is preferred
Basic skills with common computer software, including Microsoft Office Suite
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and working motor vehicle

Check out our Perks & Benefits!

Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health (with company-funded HSA option), Dental and Vision Insurance

We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

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More about this job

Skills

Operations management
Coaching
Teaching
Communication skills
Customer service
Social media sites
Sales
Leadership
Collaboration
Motivate employees
Communicate with customers
Microsoft Office
Heavy lifting
Valid driver's licence

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