ER Veterinary Coordinator

Description Job Summary: The ER Coordinator serves as the operational and clinical support for the Emergency & Critical Care department. This role is responsible for collaborating with clients, DVM’s, LVT’s, VA’s, reception, rDVM’s and other specialty departments to maintain a high standard of patient care and communication in a fast-paced, high-acuity environment. Education

• Required: High school diploma or equivalent.
• Required: Possess or be eligible to obtain a Veterinary Medical Clerk License (if not an LVT).
• Preferred: Minimum of 3–5 years of experience in emergency, critical care, or specialty veterinary practice.
• Preferred: Current and active Washington State Veterinary Technician (LVT) license.

Required Skills / Abilities

• Strong technical aptitude and critical thinking abilities.
• Proven ability to multitask while maintaining professionalism and composure in high-stress situations.
• Effective verbal and written communication skills.
• Compassionate, positive, and team-oriented approach to patient care and collaboration.
• Willingness to work nights, weekends, and holidays as needed.
• Technological ability to navigate and review scheduling platforms, maintain and monitor a work email account, and communicate efficiently using electronic systems.

Essential Duties and Responsibilities

• Be present and ready for 7am rounds
• Support intake and discharge flow with CSR and treatment teams
• Serve as a point of contact for CSR staff
• Maintain patient charts (ezyVet and VetRadar)
• Audit invoices for duplicate or missing charges
• Coordinate referrals to IEVI, PEC Internal Medicine, WSU, etc.
• Contact rDVM’s, specialty clinics on behalf of DVM
• Contact rDVM’s for updates, patient records, notification of death
• Provide interim medical records for patients being transferred away from PEC
• Create estimates at the direction of DVM and review with clients
• Provide client updates regarding complicated estimates, financial updates, basic patient status and confirm plans for patient care
• Enter and fill prescriptions per the DVM
• Add diagnostics/treatments to VetRadar in the direction of DVM
• Order reference laboratory tests at the direction of DVM
• Monitor reference laboratory results and ensure they reach proper DVM
• Step in to support patient care during high volume or understaffed periods (within personal scope/licensure)
• Promote a calm, professional, and respectful work environment
• Relay key information about changes in treatment plans
• Follow hospital SOPs, safety protocols, and state licensing regulations.
• Participate in training, mentoring and supporting other ER Coordinators, assistants and new technicians
• Contribute to a positive, respectful, and efficient work culture
• Perform all other duties as assigned.

Requirements

Physical Requirements

• Ability to lift and carry up to 50 lbs., with assistance as needed.
• Ability to stand, walk, stoop, bend, twist, kneel, crouch, and climb for extended periods throughout the workday.
• Comfortable working in a fast-paced, emotionally demanding environment.
• Ability to safely and effectively restrain animals of all sizes.
• Ability to grasp, hold, and manipulate various tools, equipment, and supplies.
• Sufficient visual acuity to observe, assess, and evaluate patients and surroundings, including close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
• Potential exposure to anesthetic gases.
• Potential expposure to zoonotic diseases and other occupational hazards inherent to veterinary medicine