Customer Relationship Specialist

Role and Responsibilities: 1. Provide outstanding, seamless customer service. 2. Handle inbound, unsolicited prospect calls and convert them into sales. 3. Emphasize product/service features and benefits, estimate projects, and prepare sales order. 4. Customer sales order data entry, arrange will call pick-ups, and collect payments. 5. Increase sales using your skills. 6. Become trained & stay updated on our products, trends & technical information. 7. Communicate effectively with customers, prospects & co-workers in Knoxville & other stores. 8. Investigate and troubleshoot customer service concerns. 9. Maintain an organized office area & showroom space. 10. Appropriately communicate brand identity and corporate position. 11. Learn to mix and tint products to the standards set forth in company guidelines. Qualifications: 1. High School diploma or equivalent experience. 2. Good communication skills, both verbal & written. Excellent listening skills are necessary. 3. Dependable to work regular hours Mon. - Fri. 4. Ability to engage customers to build and maintain lasting relationships. 5. Aptitude for multi-tasking, initiative for self-motivation, & keen problem-solving skills. 6. Detail oriented with accuracy, with a sense of urgency in follow-up with customers, co-workers & logistics. 7. Professional demeanor, business casual appearance; friendly, outgoing personality. 8. Computer, e-mail & data entry skills required. Proficiency in MS Excel & e-mail skills are mandatory. 9. Must be able to lift up to 60lbs.