Security Lieutenant/Watch Commander

Security Lieutenant/Watch Commander As L.A.'s premier performing arts destination, The Music Center convenes artists, communities and ideas with the goal of deepening the cultural lives of every resident in Los Angeles County. The $70 million non-profit performing arts organization has three divisions: TMC Arts, TMC Ops and TMC Business Services. TMC Arts, The Music Center’s programming engine, provides year-round programming inside The Music Center’s four theatres - Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum. Year-round programming is also provided on Jerry Moss Plaza; outside at Grand Park, a 12-acre adjacent green space; in schools and neighborhoods all over Los Angeles County, and on a digital platform called The Music Center Offstage. TMC Arts showcases world-class dance with Glorya Kaufman Presents Dance at The Music Center; and offers free and low-cost public concerts, K–12 arts learning programs, workshops, performances, interactive experiences and special events. TMC Ops, on behalf of the County of Los Angeles, manages the theatres, plaza and Grand Park, which comprises $2 billion in county assets. TMC Business Services includes Advancement, People and Culture, Finance, IT, and Marketing and Communications. The Music Center is also home to four renowned resident companies - Center Theatre Group, Los Angeles Master Chorale, LA Opera and LA Phil. Position Summary Reporting to the Commander of Field Services Division, with on-going reporting requirement to the Director of the Security Department. The Field Services Division Lieutenant functions in the capacity of Watch Commander and is responsible for the day-to-day operation of an 8-hour “watch”. Lieutenant / Watch Commanders are assigned to the Field Services Division and function as the primary supervisor for the Sergeants / Shift Supervisors assigned to their watch and as the primary manager for a group of Security Officers assigned to a variety of “post positions”. As such a Lieutenant / Watch Commanders’ duties and activities are primarily administrative. In addition to functioning as a managing supervisor, documenting, directing and coordinating the work of others, the Lieutenant performs supervisory tasks in the managing, training, evaluating and disciplining the Sergeants and through them, the Security Officers assigned to the shift. Adaptive decision making is a primary duty and a critical responsibility of those officers who serve as a Lieutenant/Watch Commander. They are facilitators, whose efforts are focused in transferring the department’s policies, procedures, goals and objectives into actionable and measurable results by the supervisors and security officers on their watch.

Key Responsibilities

• Will adhere to the “Operational Directives” and “Conditions of Employment” contained in the Music Center Security Department duty statement, “M.C.S.D,” for Security Officers and the M.C.S.D. Security Department Manual.
• Scheduling & Deployment of assigned staff; filling vacancies incurred by staff call-offs, no shows, vacations and/or other absences; preparing, posting and/or distributing staff schedules and making appropriate entry to TMSS timekeeping system; track attendance activity including punctuality and reliability.
• Managing and supervising assigned shift daily activities; conducting daily briefing with all officers assigned to the watch; ensuring that all staff assigned to their watch properly performs security procedures and adheres to Music Center policies/procedures; communicating directions and/or instructions to the on-shift security personnel, relative to the standard operations and procedures through the Security Operations Control Center;
• Ensuring that the Sergeant and/or Sergeants under their direction are providing the Security Officers with direction in the completion of their assigned post duties.
• Training of subordinate Sergeants in their duties and responsibilities as Shift Supervisors; ensuring that Shift Supervisors are being consistent in the direction of their subordinates; also training and developing the Sergeants in the duties and procedures of Watch Commander; maintaining employee performance and work records; assisting Sergeants in organizing, coordinating, and directing monthly training drills for subordinates relative to security’s response for evacuations and/or other scenario based emergencies in preparation for emergent events
• Intervening in operations, crisis and/or critical incidents in order to maintain safety and/or enforce or ensure that policy and procedures are being met and maintained; participating in any investigations regarding any staff assigned to their watch/command and/or any incident that occurs on their shift as/when directed; serving as mediator in staff, patron, visitor and/or employee conflicts; assisting subordinates in the preparation and transcribing of reports and officer reports, (Incident / Injury etc.); preparing daily watch reports and or situation reports and distribute as required; cooperating with outside law enforcement agencies in the completion of any report associated with a law violation and/or arrest
• Managing assigned staff disciplinary process including making recommendations for course of actions; completing probationary reports and/or performance evaluations for the Sergeants assigned to their watch / command; reviewing any and all probationary reports and/or performance evaluations completed by the Sergeants assigned to their watch.
• Assisting and/or accommodating all visitors, patrons, employees and/or members of resident companies to the greatest extent possible; providing customer service, i.e., provide entry to Music Center offices and areas after hours, coordinate escorts when requested and necessary; responding and assisting theater house management with an upset or difficult patron, guest, visitor, employee and/or performer when previous attempts by the House Manager and/or Sergeant have proven ineffective.
• Successfully completing all MCSD mandated training programs and/or specialized training as assigned.
• Successfully function as Interim Incident Commander during emergent events.

Normal 0 false false false EN-US X-NONE X-NONE Qualifications:

The Lieutenant/Watch Commander should meet the following qualifying standards:

• Possess a high school diploma, G.E.D., 2 years college level study from an accredited institutions a plus.
• Possess the following permits and licenses; valid California State issued Guard Card, valid California driver’s license, valid Firearms and Baton permits, Oleoresin Capsicum (OC) spray permit, 1st Aid/CPR Certification.
• Good communications skills both verbal and written to effectively communicate and take instruction; must be able to write reports and demonstrate good customer service skills.
• Demonstrated working knowledge of Word, Excel and PowerPoint including office machines and equipment.
• Must be highly dependable and reliable; excellent attendance & punctuality is required.
• Desirable qualifications:
• 2 years of supervisor experience
• Certified in Security Supervision and Management (CSSM)
• ASIS Certification (CPP, PSP or PCI)
• Possession of bachelor’s degree or higher, or work toward completion of college level study from accredited institution

Must be able to work all shifts including overtime, weekends and holidays as needed, with and without notice. Work Schedule The standard work schedule is 40 hours per week onsite. Must be able to work in all environments and on all shifts, including holidays & weekends. Trainings and Certifications All on-the-job and required training, including State certification fees, are paid for by The Music Center.

• Maintain ability to legally own and possess a firearm.
• Successfully complete the mandatory department’s 2-day firearm training program
• Receive an acceptable performance rating of 3 or above on annual performance evaluation.

This is a high-profile position; applicants must receive a cumulative score of 70% or higher to be considered for the position. The Director/Assistant Director of Security reserves the right to make exceptions. Position may require running or standing for long periods of time (up to 8 hours per shift). Candidate must be able to perform the essential physical task related to the role, possess strong customer service skills, and must be able to effectively communicate both verbally and in writing

Compensation

$31.25 -$33.00 per hour, commensurate with experience. This is a full-time, non-exempt hourly position. Compensation package includes, medical, dental, vision, welfare benefits, paid sick and vacation time, and 401(k) plan with employer contribution. Vaccination Policy The Music Center requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law. New hires working at The Music Center must be fully vaccinated against COVID-19, receiving either the primary 2-dose or 1-dose vaccine. At the Music Center, fully vaccinated is defined as 14 days after receiving the second dose of the 2-dose vaccine (Pfizer or Moderna) or 14 days after receiving the 1-dose vaccine (J&J). Please contact The Music Center's Human Resources Department for a copy of the vaccination policy. Please submit a resume with application. Incomplete submissions will not be considered.

EQUAL OPPORTUNITY EMPLOYER