Housekeeping Coordinator

The Housekeeping Coordinator is the communication and logistics hub for the department. You’ll build and adjust room boards, manage radios/phones, update room status in real time, track guest requests, and keep inventory, logs, and work orders organized so rooms return to service quickly and to standard.

Key Responsibilities

• Boards & Room Status

• Create/adjust daily room boards by occupancy, VIPs, stayovers/turns, and early arrivals.

• Update PMS room status (clean/dirty/inspected/OOO/OOI) and reconcile discrepancies with Front Office.

• Dispatch & Guest Requests

• Answer phones/radios; log, assign, and follow up on guest requests (amenities, cribs, rollaways, deliveries) and service recovery items.

• Track response/closure times and communicate priorities to supervisors.

• Work Orders & Coordination

• Enter and follow up on maintenance tickets in CMMS (e.g., HotSOS/Quore); verify completion before releasing rooms.

• Coordinate access with Engineering and verify “Do Not Move” rooms.

• Inventory, Linen & Outsource Partners

• Maintain pars and reorder points for linens, amenities, chemicals, and uniforms; stage daily pulls.

• Track linen flows (soiled/clean/rejects/rag-outs) and liaise with on-site or outsourced laundry vendors.

• Records & Reporting

• Keep accurate logs: lost & found, keys, DNDs/refusals, vendor/service logs, deep-clean/PM schedules, safety checklists.

• Produce daily/weekly dashboards (productivity/credits, re-clean rate, OOO impact, guest request SLAs).

• Scheduling & Admin Support

• Assist with timekeeping, PTO requests, new-hire onboarding checklists, training records, and policy acknowledgments.

• Prepare inspection packets and audit binders for brand/QA and safety reviews.

• Compliance & Safety

• Uphold OSHA, SDS/chemical handling, PPE, key-control, privacy/DND, and Lost & Found policies; escalate incidents promptly.

• Cross-Department Communication

• Serve as primary liaison with Front Office/Rooms Controller for early arrivals/VIPs and with Banquets/Events for turn timelines.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• 1–2+ years housekeeping, front office, or administrative coordination experience (hotel/resort preferred).

• Proficient with PMS (e.g., Opera/Cloud PMS) and CMMS (HotSOS/Quore); strong Excel/Google Sheets and email/calendar skills.

• Excellent organization, multitasking, and follow-through; clear phone/radio etiquette.

• Detail-oriented with accurate data entry and documentation; bilingual a plus.

• Comfortable enforcing standards and supporting service recovery professionally.

Physical Requirements

• Primarily desk/computer/phone-based with frequent property walks.

• Lift/push/pull up to 25–30 lbs occasionally (amenities, linens, supplies); climb stairs as needed.