Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.
We are seeking a highly collaborative and strategic Senior Solution Architect to act as the primary technical orchestrator for our Next Generation Care Navigation program. In this specialized "uber" architecture role, you will be responsible for "stitching" together a comprehensive, multi-vendor ecosystem (including Castlight) across all core Enterprise Technology domains: digital web/mobile, care navigation, data analytics, chatbot/conversational AI, CRM, and Care Management.
This is a high-level advisory and orchestration role. Rather than making isolated architectural decisions for individual systems, you will advise, guide, and influence the dedicated Solution Architects in each technology area. Your mission is to ensure that all local architectural designs align seamlessly to deliver a frictionless, personalized, and highly integrated health navigation experience for our members.
- Cross-Domain Architectural Orchestration & Advisory
- Act as the "Architectural Glue": Partner closely with dedicated Solution Architects across Digital, Data, Chatbot, AI, CRM, and Care Navigation to ensure a cohesive end-to-end integration flow.
- Influence & Guide Designs: Collaborate with and advise individual domain architects to ensure their local system designs proactively support the broader integration objectives of the Care Navigation program.
- Partner with Product Leadership: Work hand-in-hand with the Business Product Owner to translate high-level business capability roadmaps into integrated, cross-functional technical blueprints.
- Bridge Technical Gaps: Proactively identify and resolve technical dependencies, boundary friction, and integration gaps between legacy internal systems and modern SaaS platforms.
- Platform Integration & Advisory Guidance
- Digital Integration: Advise on best practices for integrating modular SaaS user interface elements (such as micro-frontends, widgets, and mobile SDKs) into BCBSMA’s native web and mobile properties.
- Bi-Directional Data Exchange: Guide the architectural approach for secure, high-scale data syndication (including APIs, SFTP, and cloud data clean rooms) to support personalized search and pricing engines.
- Conversational AI & Omnichannel Integration: Partner with conversational AI and chatbot teams to ensure natural language interfaces seamlessly pull from benefits search, provider directories, and claims platforms.
- Clinical & Operational Alignment: Collaborate with Care Management and Care Navigation architects to ensure care team workflows (such as Care360) successfully consume and update unified member profiles.
- 10+ years of experience in IT systems and solution architecture, with at least 5 years operating in an advisory, staff, or principal capacity overseeing complex, multi-system integration programs.
- Strong understanding of the healthcare payer landscape, including eligibility, claims processing, accumulators, benefits routing, and provider data.
- Proven track record of successfully guiding technical designs and driving consensus in highly matrixed environments without having direct organizational authority over team members.
- Strong familiarity with API-led connectivity (REST, GraphQL), event-driven architectures, Single Sign-On (SSO) standards, and secure cloud-to-cloud data sharing.
- High-level understanding of data warehousing platforms (e.g., Snowflake, BigQuery), ETL/ELT pipelines, and conversational AI/natural language processing frameworks.
- Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s degree preferred), or equivalent professional experience.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $147,000 to $191,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Applications will be accepted until the position is filled or the posting is removed.
Custom Development & DevOps at Perficient is a community of software engineers, architects, and project leaders who deliver end-to-end custom digital solutions on leading technology platforms. We work within modern development languages and frameworks to deliver cutting-edge technology solutions for our portfolio of Fortune 500 clients.
