We're seeking an experienced Order Management System (OMS) Solution Architect to lead the design, integration, and evolution of enterprise-scale order management capabilities for a major retail organization. This is an exciting opportunity for an Architect with deep OMS expertise, ideally gained through IBM Sterling OMS, but we are equally interested in candidates who have delivered large-scale OMS solutions using Manhattan, Fluent Commerce, Blue Yonder, SAP OMS, Oracle OMS, or bespoke enterprise order management platforms.
Job Overview:
As the OMS Solution Architect, you will define and deliver the technology vision for end-to-end order management across omnichannel retail operations. Working closely with business stakeholders, engineering teams, and third-party vendors, you will ensure the OMS landscape supports a seamless customer journey from order capture through fulfilment, delivery, returns, and customer service. You will play a key role in shaping architecture decisions, integration patterns, and future-state capabilities while balancing operational stability with business transformation goals.
- Own the end-to-end solution architecture for the Order Management domain.
- Design OMS solutions supporting omnichannel retail operations including eCommerce, stores, fulfilment centres, click-and-collect, ship-from-store, and returns.
- Lead architecture and design workshops with business and technology stakeholders.
- Define integration architectures between OMS, ERP, eCommerce, POS, WMS, CRM, payment, and logistics platforms.
- Produce high-quality architecture artefacts, roadmaps, and technical documentation.
- Evaluate OMS enhancements, platform capabilities, and vendor solutions.
- Ensure scalability, performance, resilience, security, and operational excellence across OMS services.
- Support delivery teams throughout the development lifecycle and provide architectural governance.
- Collaborate with product managers, programme teams, engineers, and external partners to deliver strategic change initiatives.
- Proven experience as a Solution Architect within retail or consumer-facing organizations.
- Strong hands-on experience with IBM Sterling OMS or equivalent enterprise OMS platforms.
- Experience delivering large-scale OMS transformations, implementations, upgrades, or integrations.
- Deep understanding of retail order lifecycle management and omnichannel fulfilment processes.
- Strong integration architecture expertise across APIs, event-driven architectures, middleware, microservices, and cloud-native solutions.
- Ability to communicate architecture concepts to both technical and non-technical audiences.
- Experience with bespoke or custom-built OMS platforms.
- Cloud architecture expertise across Azure, AWS, or GCP.
- Experience with modern integration technologies such as Kafka, MuleSoft, Boomi, or Azure Integration Services.
- Knowledge of retail inventory management and supply chain processes.
- TOGAF or equivalent architecture certification.
- Experience working within agile product and delivery environments.
Experience integrating OMS with:
- eCommerce platforms
- Warehouse Management Systems (WMS)
- ERP solutions
- Payment systems
- Logistics and carrier platforms
- Customer service applications
- Must be open to some travel.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $133,600 to $173,600. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation. Information regarding the benefits available for this position are in this overview.
WHO WE ARE
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Applications will be accepted until the position is filled or the posting is removed.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
Our award-winning Commerce team partners with the industry’s leading technology providers to design, build, and support digital experiences that delight our Fortune 500 customer base and some of the most recognized brands on the planet. Our dedicated teams in Commerce, PIM (Product Information Management), OMS (Order Management), and content delivery simplify the complexity of Commerce so that every touchpoint delivers a unified and exceptional customer experience. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.
