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Litigation Docket Specialist
US Offices & Unit
NY · Boston, MA · Washington, DC · Houston, TX · Chicago, IL · Philadelphia, PA
…arise, and research complex issues before escalating to their manager. Additionally, the Litigation Docket Specialist will train staff and attorneys on the Firm’s docket software and the…
Added just now
Sr Software Engineer
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Minneapolis, MN
Senior Software Engineer, focusing on iOS mobile app development
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Onboarding Accounting Specialist
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- $100,000 to $125,000 USD / year
Equity Program Eligibility at Sr. Manager Level + top performing Managers
Added 3 mins ago
Technical Program Engineering Manager - 19699
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Sunnyvale, CA
Proven experience as a Program Manager, leading complex projects in the software industry
Added 6 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $175,810 to $215,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
Added 6 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Sacramento, CA
- $155,390 to $189,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
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Pharmacy Technician - Southwest
Legacy Community Health
Houston, TX
Support the Manager, Pharmacy Operations in activities necessary to ensure the implementation and changes associated with the 340b program inventory integrity.
Added 7 mins ago
PM Scheduler Planner
Pilgrim\'s
Sanford, NC
…predictive maintenance. They will work directly with the Maintenance Manager to build a reliable maintenance team. The Planner will work independently and with other plant personnel to…
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Nutrition Assistant
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Nutrition Assistant
HMW - Houston Methodist West Hospital - Methodist Health Centers
United States
Assures that all new admits receive information regarding the operation of the dining services program and their prescribed diets. Assists and accommodates patients, as needed, with…
Added 8 mins ago
Sr. Project Manager (Industrial Operations)
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Remote, United States
…combination of Kuecker Logistics Group, PULSE Integration, and QC Software, KPI brings together decades of material handling and systems integration experience - rooted in material handling…
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Marketing Specialist
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Responsible for program administration of the Mister Car Wash subscription-based program, the Unlimited Wash Club®. Manages and improves processes central to the operation of the program.…
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Senior Traffic Engineer
Merrick & Company
Tampa, FL
10+ years as a Transportation/Roadway Engineer/Project Manager
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Inventory Control and Shipping Clerk
Harris American
Jacksonville, FL
- $41,600 to $43,000 USD / year
Works under the close direction of the Department Manager and Senior Management.
Added 10 mins ago
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Case Manager Team Lead
Intervention, Inc.
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- $26.53 USD / hour
401(k) retirement program with generous company match and immediate vesting
Added 10 mins ago
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PFS Coordinator
Fred Hutchinson Cancer Center
Seattle, WA
- $26.36 to $37.54 USD / hour
Identifies potential risk issues and notifies supervisor or manager.
Added 11 mins ago
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Property Accountant
West Coast Self Storage Group LLC
Everett, WA
- $38.5 to $43.5 USD / hour
Schedule: Full-Time, 100% on-site, Monday-Friday (working hours to be determined with hiring manager).
Added 12 mins ago
Program Manager - Customer Success
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United States
Plume is looking for a Technical Program Manager to join our Customer Experience organization, reporting directly to the VP of Customer Experience. This role sits at the intersection of…
Added 13 mins ago
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- $20 USD / hour
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
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…assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,…
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Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Senior Manager
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Chicago, IL · Hoboken, NJ · Atlanta, GA · Grandview Heights, OH · Boston, MA · Charlotte, NC · Philadelphia, PA · New York, NY
Strong technical foundation in enterprise architecture, modern software engineering, cloud platforms, data ecosystems, AI/GenAI, and enterprise integration.
Added 15 mins ago
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Retail Store Associate
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Provide assistance with Sandvik TCAD and Atlas Copco Tunnel Manager for drifting and stope drilling.
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GIS and Asset Management Specialist
City of Boise
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Closed listing

Percepta

Lincoln Engagement Manager

United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Education: Bachelor’s degree
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. Lincoln Engagement Manager Summary Hybrid | Melbourne, FL The Lincoln Engagement Manager is responsible for the oversight of an innovative new program designed to assist clients with transportation challenges. Lincoln Engagement Manager will lead the guest services team who will provide premium support, knowledge, and expertise to clients by guiding them through this innovative product of the future. The Lincoln Concierge are an integral part of the program experience, and we are looking for someone who is passionate about exceptional client service, the automotive industry, and leading by example to ensure that our clientele receive an unmatched experience. The Lincoln Engagement Manager is responsible for developing and managing the client account strategy and relationships to establish and maintain an extraordinary client experience, including integration as needed with existing Lincoln Concierge and support of existing Lincoln Concierge operations.

Responsibilities

Builds a high performing team of Lincoln Concierge based on trust, respect, and relationships.
Inspires the Lincoln Concierge to provide an exceptional client experience with every interaction.
Develops a high performing team that prides itself on the program’s culture and values.
Exemplifies the program’s values when dealing both internally and externally.
Responsible for establishing and maintaining stellar relationships with Clients, LW Concierge and Key Stakeholders.
Develops global business operations, broadening the integration of services across the program, domestically and internationally.
Establishes operating procedures consistent with the culture and business objectives.
Evaluates results regularly and provides key performance reports to the Executive Leadership Team.
Responsible for progression of project Business Performance Review (BPR).
Communicates with Project Management Team.
Ensures that all activities and operations are carried out in compliance with local, state, federal and country specific regulations.
Leads initiatives designed to enhance the Client experience or streamline inefficiencies.
Cultivates positive relationships with key stakeholders to identify growth opportunities, participate in business strategy sessions, monitor, and report SLA’s and negotiate Statements of Work.
Develops and oversees training direction including initial launch and recurrent LW Concierge Training.
Maintain clear, concise files of appropriate documents.
Maintain Quality Assurance (QA) job aids & materials.
Integrate and support existing Lincoln Concierge objectives as needed.
General administrative duties as required.

Education

Bachelor’s degree required. Communications, Public Relations, Marketing, or related field preferred.

Experience

7+ year’s work-related experience in Management, preferably in Marketing, Retail, Hospitality, and Sales environment.
5+ year’s work-related experience in an in-person or retail client relations experience.
A passion for the 3 items below is important as we are seeking people who want to build a career that is aligned with these interests:
Luxury products and services
Automotive Industry
Cutting edge technology

Skills

Communication:
Relates well to all types of people and possesses the ability to work across all levels of an organization. Builds constructive, trust based effective relations. Uses diplomacy and tact. Diffuses high-tension situations comfortably.
Excels at establishing clear direction. Lays out work in a well-planned and organized manner. Maintains two-way dialogue with others on work and results. Communicates concisely and clearly both verbally and in written form.
Possesses strong ability to influence and exert tactful influence.
Presents a professional and polished image.
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make both quick and high-quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.
Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest) while continuously keeping up with current technology trends.
Embraces problems and sees them as an opportunity to learn and grow. A relentless and versatile learner who is open to change. Ability to quickly analyze problems, experiment and eagerly find solutions. Enjoys the challenge of unfamiliar tasks.
Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals for self and team. Thrives on setting a high standard and surpassing it. Breaks work into realistic process steps. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results and holds self and direct reports accountable.
Great people manager. Excels at attracting and retaining a strong team while instilling the vision, culture, and scope of the program.
Works well in a global organization with multiple stakeholders.

Other

Ability to travel occasionally.

About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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