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Shift Manager
Buffalo Wild Wings
St. George, UT
…restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create…
Added 1 min ago
Apparel Product Manager
Varsity Brands
Farmers Branch, TX
Support the Merchandising Manager in the management and execution of priorities for assigned product categories.
Added 6 mins ago
Tax Payment Supervisor (Accounts Payable Manager)
Advantax
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Supervise a team of tax payment specialists providing guidance, support, and training as needed.
Added 9 mins ago
IC
Education Technician trainer Full Time (Must be US citizen)
InfiniSource Consulting Solutions
Prattsville, AL
- Full-time
…(ICS), a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We tailor our services to…
Added 9 mins ago
IC
Education Technician trainer Full Time (Must be US citizen)
InfiniSource Consulting Solutions
Pike Road, AL
- Full-time
…(ICS), a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We tailor our services to…
Added 9 mins ago
SH
Registered Nurse, Visiting Staff Medical Care Unit
Sutter Health
Crescent City, CA
- $55.79 to $85.4 USD / hour
…collaborative relationships between patients, their family/support group, physicians, and other healthcare providers through timely and effective communications. Adheres to hospital…
Added 11 mins ago
LV
Veterinary Assistant - PawDoc Surgery + Dental Center
Lakefield Veterinary Group
Katy, TX
- $20 to $23 USD / hour
Support a practice environment that promotes collaboration and teamwork and ensures the
Added 11 mins ago
ATI Senior Program Analyst
Parsons Technical Services, Inc.
VA · WV
Experience in program management, strategic planning, budget execution, or financial management.
Added 11 mins ago
CT Technologist I
Adventist Midwest Management Services
United States
1+ years experience in radiology and completion of CT training program [Preferred]
Added 11 mins ago
CT Technologist I
Adventist Midwest Management Services
United States
1+ years experience in radiology and completion of CT training program [Preferred]
Added 12 mins ago
HS
Full Time Breakfast Attendant
Home2 Suites Wheat Ridge
Wheat Ridge, CO
- Full-time
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning…
Added 15 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Watchung, NJ
- $20.25 to $21 USD / hour
…restaurant and upholding Raising Cane’s standards and culture in management responsibilities of one restaurant zone’s…
Added 18 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Ellisville, MO
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 18 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Tustin, CA
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 18 mins ago
Animal Care Specialist
Petco Animal Supplies Stores, Inc.
Santa Fe, NM
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 18 mins ago
Animal Care Specialist
Petco Animal Supplies Stores, Inc.
Lewiston, ID
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 21 mins ago
$15.50/Hour Closing Team Members 4:00pm - 1:00am
McDonald's
SOUTH PARIS, ME
…on-the-job training to career paths that can take you from crew to management, McDonald’s is committed to your success. Our tuition reimbursement program, combined with growth…
Added 21 mins ago
Law Enforcement Information Systems Specialist
Customs and Border Protection
Hodgdon, ME
Added 21 mins ago
Law Enforcement Information Systems Specialist
Customs and Border Protection
Hodgdon, ME
Added 21 mins ago
D
Master Merchandiser
Driveline
OXFORD, ME
- $15.85 USD / hour
Driveline offers competitive compensation, very flexible scheduling, on-the-job training, strong support, payroll advance program, and the opportunity to advance your career with our strong…
Added 21 mins ago
Medical Support Assistant (Advanced)
Veterans Affairs, Veterans Health Administration
Lincoln, ME
Added 21 mins ago
D
Flex Merchandiser
Driveline
DAMARISCOTTA, ME
- $15.85 USD / hour
Driveline offers competitive compensation, very flexible scheduling, on-the-job training, strong support, payroll advance program, and the opportunity to advance your career with our strong…
Added 21 mins ago
Business Office Manager
Genesis Healthcare
Belfast, ME
…policies and procedures related to all areas of Revenue Cycle Management, which includes census, ancillaries, billing, adjustments, deposits, collections, Medicaid Pending and resident…
Added 21 mins ago
N
Customer Service - Maine Crossing Rack
Nordstrom
South Portland, ME
- $17.75 to $18.45 USD / hour
Promote initiatives like our Nordstrom Rewards program
Added 21 mins ago
U
On-Road Supervisor
UPS
SOUTH PORTLAND, ME
- $105,480 to $154,836 USD / year
Ensure implementation and maintenance of a comprehensive health and safety program.

Percepta

Fleet Operations Associate

Detroit, MI, United States

$18.96 USD / hour

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Job details

Pay: $18.96 USD / hour
Experience: 3-5 years of experience within a contact center, customer service or customer experience environment is required.
Posting language: English

Original job description

At Percepta, We bring first-class service across each market we support. As a Fleet Operation Associate working on-site in Detroit Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Fleet Operations Associate performs back-office data management, reporting, and administrative responsibilities while also providing first-line customer support through phone and email. The role works in close, in-person collaboration with the Ford Core Fleet Team at the Dearborn-Allen Park location and serves as the first point of contact for general fleet inquiries, resolving non-portfolio matters directly where appropriate. The role supports the Core Fleet Team by handling operational execution and customer inquiries, enabling Core Team members to prioritise direct, assigned customer relationship management. The Fleet Ops Associate does not own or manage an assigned customer portfolio. Portfolio-level, contractual, pricing, dispute, or other matters requiring account ownership must be escalated to the appropriate Core Fleet Team member.. During a Typical Day, You’ll · Consolidate, maintain, validate, and clean data across fleet systems, including Fleetio, FFM, TR database, asset inventory, MVR/Safety, and Accident Management files. · Maintain accurate customer asset, vehicle, driver, plate, group, and related fleet data, including required data housekeeping and updates. · Complete fleet administration activities, including missing TR reports, VIN decoding, custom fields, vehicle and driver updates, subscriptions, decommissioning, and group maintenance. · Perform data analysis, reconciliation, and file comparisons across fleet applications. · Generate and distribute recurring and ad hoc reports as assigned by the Ford Core Fleet Team. · Process and track assigned work queues, tickets, open issues, and customer cases through to completion.

What You Bring to the Role

High school diploma or equivalent
3-5 years of experience within a contact center, customer service or customer experience environment is required.
Previous administrative or operational support experience is required.
Prior experience in fleet management, data processing, reporting, or a back-office administrative environment preferred.
Experience working with CRM systems, particularly Salesforce, is preferred.
Experience with fleet systems, vehicle administration, Title & Registration, MVR/Safety, or Accident Management would be advantageous.

A little more about this role:

Hours of operation are Monday - Friday: 8-hour shift would fall somewhere in between
On-site position
Pay rate of $18.96 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs
Employee Rewards Program

About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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More about this job

Skills

Housekeeping
Perform data analysis
Customer service
Customer experience
Process data
Reporting
Salesforce
Training and development

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