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Added 6 mins ago
WS
Emerging Store Manager - SC
Wal-Mart Stores East, LP
OK
- $85,000 to $120,000 USD / year
store operations environment. The Emerging Store Manager (ESM) will train and develop across many areas of store operations, including
Added 6 mins ago
WS
(USA) Asset Protection Operations Coach
Wal-Mart Stores Texas, LL
TX
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 12 mins ago
Intern/Co-Op - Supply Chain (Fall 2027)
Marathon Petroleum Corporation
Catlettsburg, KY
As an intern with MPC, you will be assigned to work in either a Commercial Sourcing Advisor, Supply Chain Associate, or Business Analyst capacity. In all roles, you will develop an…
Added 12 mins ago
Warehouse Associate I
ManpowerGroup
Brooks, KY
Our client, a fast-paced distribution and GMP-focused operations team is seeking a Warehouse Associate to join their team. As a Warehouse Associate , you will be part of the warehouse…
Added 12 mins ago
A
QC Lab Analyst
Avantor
Paris, KY
- $7.25 USD / hour
We are seeking candidates who are open to supporting either first- or second-shift operations. First shift offers flexible start times between 6:30 a.m. to 8:00 a.m., while second shift…
Added 13 mins ago
Director of Risk Adjustment Regulatory Audits
Humana
Frankfort, KY
…that embodies the Humana way. This position reports to the Associate VP, Risk Adjustment…
Added 13 mins ago
Lead Product Manager - Provider Direct Connect
Humana
Frankfort, KY
…will work closely with provider partners, technology teams, operations, architecture, implementation teams, and business stakeholders to identify opportunities, prioritize investments, and…
Added 13 mins ago
Clinical Analyst
Lyric
Frankfort, KY
…decisions. Serving as a key voice for clinical content and data assets within the team, this role depends on a deep understanding of diagnostic testing, information technology, payment…
Added 13 mins ago
Associate Director, Global Quality Business Operations
Otsuka America Pharmaceutical Inc.
Frankfort, KY
The Global Quality (GQ) Business Operations Associate Director is responsible for providing centralized oversight and coordination of strategic initiatives, resource planning, portfolio…
Added 13 mins ago
Manager Global Case Management Submissions
Otsuka America Pharmaceutical Inc.
Frankfort, KY
…responsible for participating in the reporting of adverse event data in compliance with applicable global regulations. The Manager, PV Case Management (Submissions) will ensure…
Added 13 mins ago
PH
Associate General Counsel - US
Pharming Healthcare
Frankfort, KY
- $240,000 to $305,000 USD / year
The Associate General Counsel will serve as the primary legal advisor for U.S. Medical Affairs, Clinical Development, Clinical Operations, and Healthcare Economics and Outcomes Research…
Added 13 mins ago
Strategy & Corporate Development Senior Associate
Indeed
Louisville, KY
The Product Strategy and Operations team at Glassdoor is responsible for a range of high-impact, high-visibility work spanning strategy, analytics, and operations. This role will be a…
Added 13 mins ago
Cyber Operate Manager - GCP Cloud DevOps Engineer
Deloitte
Louisville, KY
…reliable solutions. You will collaborate with Cyber Operate, data engineering, and artificial intelligence and machine learning (AI/ML) teams to support evolving client needs, operational…
Added 13 mins ago
Histopathology Technician (Advanced)
Veterans Affairs, Veterans Health Administration
Louisville, KY
Added 13 mins ago
DIRECTOR OF EVS, Germantown, TN
Compass Group, North America
Lexington, KY · Louisville, KY
…You will coordinate the tasks of the Assistant Directors and Operations Managers. You will serve as a liaison between administration and hospital…
Added 13 mins ago
Corp IE Associate Engineering Supervisor
UPS
LOUISVILLE, KY
…classroom learning and real-world applications in the heart of UPS Operations. In addition, participants will benefit from self-paced computer-based training and structured mentorship,…
Added 13 mins ago
Associate, Webcast Marketing
KPMG
Louisville, KY
KPMG is currently seeking an Associate, Webcast Marketing to join our Clients and Markets organization.
Added 13 mins ago
Histopathology Technician (Advanced)
Veterans Affairs, Veterans Health Administration
Louisville, KY
Added 13 mins ago
Corp IE Associate Engineering Supervisor
UPS
LOUISVILLE, KY
…classroom learning and real-world applications in the heart of UPS Operations. In addition, participants will benefit from self-paced computer-based training and structured mentorship,…
Added 13 mins ago
TEMP BPO Senior Representative
NTT America, Inc.
Louisville, KY
Added 14 mins ago
DC AREA SUPERVISOR
The Home Depot
Irwindale, CA
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the…
Added 14 mins ago
DC Area Supervisor
The Home Depot
Perris, CA
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the…
Added 14 mins ago
DC Area Supervisor
The Home Depot
Houston, TX
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the…
Added 14 mins ago
DC AREA SUPERVISOR
The Home Depot
Boston, MA
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the…
Added 16 mins ago
Apparel Product Manager
Varsity Brands
Farmers Branch, TX
…to ensure product information, system inputs, and lifecycle data are accurate and timely. This role uses category reporting, sell-through, and market insights to support category decisions…

Percepta

Fleet Operations Associate

Detroit, MI, United States

$18.96 USD / hour

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Job details

Pay: $18.96 USD / hour
Experience: 3-5 years of experience within a contact center, customer service or customer experience environment is required.
Posting language: English

Original job description

At Percepta, We bring first-class service across each market we support. As a Fleet Operation Associate working on-site in Detroit Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Fleet Operations Associate performs back-office data management, reporting, and administrative responsibilities while also providing first-line customer support through phone and email. The role works in close, in-person collaboration with the Ford Core Fleet Team at the Dearborn-Allen Park location and serves as the first point of contact for general fleet inquiries, resolving non-portfolio matters directly where appropriate. The role supports the Core Fleet Team by handling operational execution and customer inquiries, enabling Core Team members to prioritise direct, assigned customer relationship management. The Fleet Ops Associate does not own or manage an assigned customer portfolio. Portfolio-level, contractual, pricing, dispute, or other matters requiring account ownership must be escalated to the appropriate Core Fleet Team member.. During a Typical Day, You’ll · Consolidate, maintain, validate, and clean data across fleet systems, including Fleetio, FFM, TR database, asset inventory, MVR/Safety, and Accident Management files. · Maintain accurate customer asset, vehicle, driver, plate, group, and related fleet data, including required data housekeeping and updates. · Complete fleet administration activities, including missing TR reports, VIN decoding, custom fields, vehicle and driver updates, subscriptions, decommissioning, and group maintenance. · Perform data analysis, reconciliation, and file comparisons across fleet applications. · Generate and distribute recurring and ad hoc reports as assigned by the Ford Core Fleet Team. · Process and track assigned work queues, tickets, open issues, and customer cases through to completion.

What You Bring to the Role

High school diploma or equivalent
3-5 years of experience within a contact center, customer service or customer experience environment is required.
Previous administrative or operational support experience is required.
Prior experience in fleet management, data processing, reporting, or a back-office administrative environment preferred.
Experience working with CRM systems, particularly Salesforce, is preferred.
Experience with fleet systems, vehicle administration, Title & Registration, MVR/Safety, or Accident Management would be advantageous.

A little more about this role:

Hours of operation are Monday - Friday: 8-hour shift would fall somewhere in between
On-site position
Pay rate of $18.96 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs
Employee Rewards Program

About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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More about this job

Skills

Housekeeping
Perform data analysis
Customer service
Customer experience
Process data
Reporting
Salesforce
Training and development

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