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Supervisor, Urgent Care
Team Member Services
United States
…and accrediting regulations, and maintains Quality Assurance Program. Investigates and responds to complaints, takes corrective action, and involves appropriate parties as…
Added just now
Laboratory Assistant I
Team Member Services
United States
Completion of a phlebotomy training program [Preferred]
Added 2 mins ago
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Occupational Therapist Home Health
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- $93,900 to $129,300 USD / year
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Medical Assistant
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Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider
Added 2 mins ago
RH
CARE ASSOCIATE - COAL CITY (36 HRS/WK SHIFT VARIES)
Riverside Healthcare
COAL CITY, IL
- $17.66 to $21.1 USD / hour
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Autonomous Vehicle Technician - Night Shift / HOURLY PAY up to $78
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San Francisco, CA
- $22.8 to $78 USD / hour
Generous employee referral bonus program for Technicians (employees
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Office Operations Assistant
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Brookfield, WI
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
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Office Operations Assistant
Ascension
Wauwatosa, WI
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
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Retail Salesperson
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Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
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Assistant Store Manager
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EXTRAHealthy Wellness Program with rewards towards your medical premium.
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Early Child Care Center Associate Teacher
Bright Horizons
Foxboro, MA
- $18 to $22.4 USD / hour
Career development opportunities and free college degrees through our Horizons CDA & Degree Program
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Direct Care Worker II
State of Massachusetts
Easthampton, MA
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Early Child Care Center Associate Teacher
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Newburyport, MA
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Early Child Care Center Teacher
Bright Horizons
Newburyport, MA
- $22.75 to $27.8 USD / hour
Career development opportunities and free college degrees through our Horizons CDA & Degree Program
Added 5 mins ago
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Senior Direct Care
Center for Human Development
West Springfield, MA
- $20 to $23 USD / hour
…010892577, USA Job Details Description The Center for Human Development, (CHD) is seeking Senior Direct Care Staff to work within our residential group homes in the Springfield, MA and…
Added 5 mins ago
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Seasonal Associate
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Natick, MA
- $15 to $17 USD / hour
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Preschool Hiring Event
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Franklin, MA
- $16 to $26 USD / hour
…time off & paid holidays ✨ Tuition reimbursement & Paid CDA Program ✨ Professional growth opportunities ✨ A supportive team dedicated to making a difference every…
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Associate Packaging Designer, Amazon Robotics
Amazon
Westborough, MA
Amazon's Packaging Design & Innovation team is looking for an Associate Packaging Designer to support the development of fiber-based packaging solutions that protect products, delight…
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Sales associate
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Somerville, MA
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Security DOD Cleared Defence Site
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Andover, MA
- $24.41 USD / hour
…protocols associated with your clearance level, allowing for skill development and professional growth in the security…
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Veterinary Technician, Radiology
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Lawrence, MA
Recent graduates with an associate's or bachelor's degree in Veterinary Technology will also be considered
Added 6 mins ago
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Maintenance/Facilities Technician I
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Woburn, MA
- $21.4 to $34.2 USD / hour
Supports and assists in the development of continuous improvement programs and participates in the implementation of these programs throughout the facility as required
Added 6 mins ago
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Annuitization Product Capability Owner
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Waltham, MA
- $85,000 to $119,000 USD / year
Supports roadmap development and delivery by ensuring alignment with Enterprise strategy and strategic initiative prioritization and manages progress toward planned outcomes.
Added 6 mins ago
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Wealth Management Advisor (Cambridge, MA)
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Cambridge, MA
- $100,000 to $110,000 USD / year
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Added 6 mins ago
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Entry-level Healthcare Analyst
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Boston, MA
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Percepta

Fleet Operations Associate

Detroit, MI, United States

$18.96 USD / hour

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Job details

Pay: $18.96 USD / hour
Experience: 3-5 years of experience within a contact center, customer service or customer experience environment is required.
Posting language: English

Original job description

At Percepta, We bring first-class service across each market we support. As a Fleet Operation Associate working on-site in Detroit Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Fleet Operations Associate performs back-office data management, reporting, and administrative responsibilities while also providing first-line customer support through phone and email. The role works in close, in-person collaboration with the Ford Core Fleet Team at the Dearborn-Allen Park location and serves as the first point of contact for general fleet inquiries, resolving non-portfolio matters directly where appropriate. The role supports the Core Fleet Team by handling operational execution and customer inquiries, enabling Core Team members to prioritise direct, assigned customer relationship management. The Fleet Ops Associate does not own or manage an assigned customer portfolio. Portfolio-level, contractual, pricing, dispute, or other matters requiring account ownership must be escalated to the appropriate Core Fleet Team member.. During a Typical Day, You’ll · Consolidate, maintain, validate, and clean data across fleet systems, including Fleetio, FFM, TR database, asset inventory, MVR/Safety, and Accident Management files. · Maintain accurate customer asset, vehicle, driver, plate, group, and related fleet data, including required data housekeeping and updates. · Complete fleet administration activities, including missing TR reports, VIN decoding, custom fields, vehicle and driver updates, subscriptions, decommissioning, and group maintenance. · Perform data analysis, reconciliation, and file comparisons across fleet applications. · Generate and distribute recurring and ad hoc reports as assigned by the Ford Core Fleet Team. · Process and track assigned work queues, tickets, open issues, and customer cases through to completion.

What You Bring to the Role

High school diploma or equivalent
3-5 years of experience within a contact center, customer service or customer experience environment is required.
Previous administrative or operational support experience is required.
Prior experience in fleet management, data processing, reporting, or a back-office administrative environment preferred.
Experience working with CRM systems, particularly Salesforce, is preferred.
Experience with fleet systems, vehicle administration, Title & Registration, MVR/Safety, or Accident Management would be advantageous.

A little more about this role:

Hours of operation are Monday - Friday: 8-hour shift would fall somewhere in between
On-site position
Pay rate of $18.96 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs
Employee Rewards Program

About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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More about this job

Skills

Housekeeping
Perform data analysis
Customer service
Customer experience
Process data
Reporting
Salesforce
Training and development

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