Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Manager, Human Resources
Brady Corporation
Milwaukee, WI
Brady Corporation is seeking an agile, strategic, and hands-on Human Resources Manager to lead HR strategy and operations for our high-performing Commercial and Operations team across the…
Added 2 mins ago
PH
ASSISTANT PROPERTY MANAGER
PROVIDENCE HOUSING DEVELOPMENT CORPORATION
Rochester, NY
- $23 to $25 USD / hour
Assists the Property Manager in the day-to-day management of the property or properties as assigned.
Added 3 mins ago
Human Resource Manager
Hilton
Detroit, MI
Serve as a primary day-to-day People & Development resource for team members and managers regarding workplace questions, concerns, policies, and employment practices.
Added 4 mins ago
HR Business Partner
GRIFOLS, S.A.
CA-Vista, CA
…vision, values and beliefs. Ensures career planning and personal development plans are completed and that managers are equipped to deliver development discussions including proactive…
Added 5 mins ago
TP
Account Manager, Personal Lines
The Partners Group LLC
Renton, WA
- $65,000 to $75,000 USD / year
The Partners Group currently has an outstanding opportunity for an insurance-obsessed professional to join our Personal Lines team as an Account Manager.
Added 6 mins ago
Cyber Workforce Program Management Analyst
WWC Global LLC
Scott Air Force Base, IL
Added 6 mins ago
Financial Solutions Advisor - Lake Forest, IL
Bank of America
Lake Forest, IL
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 6 mins ago
W
(USA) Operations Manager - Floor (Consolidation)
Walmart
Belvidere, IL
- $84,000 to $126,000 USD / year
…/ areas OR 1 year's experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the…
Added 7 mins ago
V
Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $18.8 USD / hour
Career coaching and development opportunities
Added 7 mins ago
V
Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $22.5 USD / hour
Career coaching and development opportunities
Added 7 mins ago
V
Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $22.5 USD / hour
Career coaching and development opportunities
Added 7 mins ago
V
Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $22.5 USD / hour
…where you’ll have opportunities to foster your professional development and fuel your career…
Added 7 mins ago
Manager, Store dd's
Ross Stores, Inc.
Waukegan, IL
…work environment with continuous learning opportunities and development for our…
Added 7 mins ago
Merrill Advisor Development Program - Financial Advisor: St. Louis Market
Bank of America
Swansea, IL · Quincy, IL
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 7 mins ago
A
Maintenance/Millwright, East Plant - Decatur, IL
ADM
Decatur, IL
- From $28.25 USD / hour
…equipment. Works under general supervision, typically supervisor or…
Added 7 mins ago
Merrill Advisor Development Program - Financial Advisor: Mid Land Market
Bank of America
Springfield, IL · Peoria, IL · Bloomington, IL
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 7 mins ago
IT Project Manager - FA Contract
Apex Systems
CHICAGO, IL
Added 8 mins ago
Sr. Product Owner - Crew Records
Apex Systems
CHICAGO, IL
Added 8 mins ago
Credit UW I-II - Leasing/Global Vendor Finance
Bank of America
Chicago, IL
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 8 mins ago
P
Benefits Account Manager I
Paylocity
Schaumburg, IL
- $26 USD / hour
…solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive,…
Added 8 mins ago
P
Benefits Account Manager II
Paylocity
Schaumburg, IL
- $28 USD / hour
…solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive,…
Added 9 mins ago
Care Manager
Care Design New York
Albany, NY
As a Care Design New York Care Manager, you will help people with intellectual and/or development disabilities identify and realize their long-term and short-term goals by developing,…
Added 13 mins ago
Social Work Practitioner - Journey
East Carolina University
NC
The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit…
Added 13 mins ago
Project Controls Manager
CRB
Raleigh, NC
The Project Controls Manager will support and lead project controls functions across integrated design and construction projects within our advanced facilities portfolio. This role partners…
Added 13 mins ago
Engineer - Project Engineer-Design Lead
Eli Lilly and Company
United States
Coordinate all design for the Project Manager during all design phases of the project and be responsible in delivering the conceptual design review and basic design review.

Closed listing

Percepta

Customer Operations Supervisor

Asheville, NC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed. Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.

During a Typical Day, You’ll

· Monitor and maintain service levels to ensure:

o Team members are properly supporting the program. o Monitor schedule adherence. o Look for opportunities to improve service levels. · Manage customer handling (call flow) processes.

· Interact with Business Partners as needed including:

o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Handle special Business Partner report requests. o Keep abreast of anticipated program launches and changes. o Inform Manager on all Business Partner interaction. · Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations. · Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner. · Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings. o Provide feedback and coaching timely. o Discuss and implement career development opportunities. o Create and deliver performance reviews. o Set up for all new hires (ID's and cubicles). o Maintain discussion logs. o Managing attendance. o Administer disciplinary action as necessary. o Recognize and reward excellent team performance. o Employee engagement and moral building. o Time sheet approval and submit corrections timely. o All other matters as it relates to daily management of the staff. · Interview prospective new employees; provide feedback to Operations Manager and Human Resources. · Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed. · Evaluate and coach back customer service skills in quality assurance process. · Ensure employees have the necessary training and job aids to perform their job responsibilities. · Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction. · Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc. · Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies. · Support all Percepta Call-Center policies and procedures. · Attend and participate in team meetings and Team Leader meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Learning & Development. · Maintain professional working relationships. Complete additional tasks / projects as needed. Systems Support · Collaborate with multiple IT teams in the development of new system enhancements. · Perform user acceptance testing of system enhancements. · Respond to inquiries regarding system errors, functionality, and enhancements. · Propose new enhancements based on observations, and experience with the applicable processes.

Employee Data Specialist · Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values. · Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution. · Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met. · Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met. What You Bring to the Role Education · High School Diploma or equivalent

Secondary education or equivalent experience - preferred

Experience · 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required · Experience in managing and coaching others and improving performance. · Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred Skills · Detail-oriented with strong organizational skills, time management and planning – required. · Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required. · Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required. · Analytical and problem-solving skills – required. · Excellent inter-personal skills. Able to interact with all internal departments and levels of management. · Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team. · Excellent verbal and written communication skills. · Proficient Microsoft Office (Word, PowerPoint, and Outlook).

· Leadership Skills:

o Team & consensus Building. o Good judgment in conflict resolution. · Ability to create a supportive and conducive adult learning environment. · Ability to drive employee satisfaction. · Must represent Percepta professionally with all clients and external organizations and contacts. · Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace. · Strong customer service, interpersonal and relationship-building skills. · Communicate and articulate in a professional and effective manner both orally and written. · Ability to exercise independent judgment and decision making.

What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks)

About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one. Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions. Respect – a team that is accountable, dependable and gives you their full attention. Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

About employer

More about this job

Skills

Sales
Process improvement
Research
Customer service
Quality assurance
Program management
Regulatory compliance
Reporting
Coaching
Organizational skills
Time management
Microsoft Office
Microsoft Internet Explorer
Multitask
Problem solving
Work independently
Communication skills
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Leadership
Conflict resolution
Adult education
HR policies
Employee relations
Relationship building
Decision making
Training and development

Report this job