Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
TC
Preschool Teacher
THE COMMUNITY GROUP
Lawrence, MA
- $18 to $26 USD / hour
…or assistance is needed, the teacher will refer child to the Program Manager and assist in the referral process by providing key insight on the development of the child being referred and…
Added 2 mins ago
Senior Technical Trainer
Barnhart Crane & Rigging
Memphis, TN
Position Summary: The Senior Technical Trainer reports to the Training Manager and provides leadership in the development, delivery, and continuous improvement of Barnhart’s training and…
Added 3 mins ago
Machine Operator - 1st Shift
Turkey Hill
Searcy, AR
Tasks include housekeeping, general sanitation and product quality assessment responsibilities throughout the manufacturing process.
Added 3 mins ago
Registered Nurse - Observation FT night
White Plains Hospital Medical Center
United States
Utilizes the nursing process to meet the age specific needs of the patient in all aspects of care: biophysical, psychosocial, education, safety/ environment, and discharge planning
Added 4 mins ago
R2
Sales Consultant
Route 24 Auto Group
Brockton, MA
- $15 USD / hour
…responsible for guiding customers through the purchase and delivery process with transparency, professionalism, and…
Added 5 mins ago
Team Manager Production, Night Shift, Ford Energy
Ford Global
Glendale, KY
As the Team Manager – Production, you will lead the execution, optimization, and continuous improvement of high-volume assembly and manufacturing operations within our advanced BESS…
Added 5 mins ago
Regional Family Manager - Large Gas Engines
Stellantis
Auburn Hills, MI
The Regional Family Manager is responsible for overall program execution, directing cross‑functional teams in engineering, manufacturing, supply chain, purchasing, and supplier quality.…
Added 6 mins ago
Specialist, Program Management
L3Harris Technologies
Salt Lake City, UT
L3Harris is seeking a Specialist, Program Manager to lead cross-functional teams supporting the proposal and execution of Apache and other programs on the Maneuver Network Systems team. The…
Added 6 mins ago
Cyber Workforce Program Management Analyst
WWC Global LLC
Scott Air Force Base, IL
Added 6 mins ago
Registered Nurse (RN) - Psych
Northwell
Port Jefferson, NY
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation…
Added 6 mins ago
Registered Nurse (RN) - Adolescent Psych
Northwell
Port Jefferson, NY
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation…
Added 6 mins ago
Registered Nurse - Neuro Clinic
Duke Careers
Durham, NC
Plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures.
Added 7 mins ago
Manager Pharmaceutical Integrity
Walgreens
Deerfield, IL
…the ordering and dispensing of controlled substances (i.e. process and policy initiatives). Ensures Company-wide awareness and adequate understanding of the functions and responsibilities…
Added 7 mins ago
A
Maintenance/Millwright, East Plant - Decatur, IL
ADM
Decatur, IL
- From $28.25 USD / hour
…customers the highest quality achievable and help drive continuous improvement efforts at a world class level. Ensures operation of machinery/equipment by completing preventive/predictive…
Added 8 mins ago
Site Operations Director (52266)
HealthLinc
Michigan City, IN
Coordinates with Finance on billing issues, assuring encounters are closed timely and the budget process is maintained.
Added 8 mins ago
G
Retinal Camera Operator - Eye Exam Specialist (Ophthalmic Technician)
Guidehealth
Atlanta, GA
- $25 USD / hour
Performing other duties as assigned to support quality improvement, reporting, patient outreach, and customer success.
Added 8 mins ago
Director, Contract Manufacturing Operations
Evolv Technology
Chicago, IL
Launch a pilot continuous improvement initiative with at least one contract manufacturer, targeting a 5–10% efficiency gain.
Added 8 mins ago
Insurance Verification/Eligibility Specialist
EYE SPECIALISTS OF MID FLORIDA PA
Winter Haven, FL
Process insurance verification requests and address verification rejections or discrepancies in a timely manner.
Added 9 mins ago
Refrigeration Technician / Ammonia Operator (Night Shift)
Peco Foods
Pocahontas, AR
Assist department management in the supervision & documentation of contractor activity & performance on or around the process equipment.
Added 10 mins ago
Senior Project Manager - Construction
Turner & Townsend
Detroit, MI
Process improvement – Identify ways to improve internal systems and processes
Added 11 mins ago
D
Payroll Manager of HCM
Distro
GA
- $62,000 to $85,000 USD / year
Coachable, open to feedback for continuous improvement, and willing to share process enhancement insights.
Added 11 mins ago
Payroll Manager of HCM
Distro
AZ
Coachable and open to feedback; willing to share process improvement insights.
Added 12 mins ago
IJ
Program Manager
IntelliDyne Jobs for Veterans
Washington, DC
- $150,000 to $190,000 USD / year
IntelliDyne is seeking a highly skilled and strategic Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure, service desk operations, and…
Added 13 mins ago
Social Work Practitioner - Journey
East Carolina University
NC
…with complex medical and psychosocial needs. Reporting to the program manager and/or director of case management, the position provides care planning, patient advocacy, care coordination,…
Added 12 mins ago
Specialty Pharmacy Staff Pharmacist
The Duluth Clinic, Ltd.
United States
…pharmacy performance. The specialty pharmacist will assist in process improvement initiatives, optimizing medication utilization, improving medication safety, and other duties as assigned…

Closed listing

Percepta

Customer Operations Supervisor

Asheville, NC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed. Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.

During a Typical Day, You’ll

· Monitor and maintain service levels to ensure:

o Team members are properly supporting the program. o Monitor schedule adherence. o Look for opportunities to improve service levels. · Manage customer handling (call flow) processes.

· Interact with Business Partners as needed including:

o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Handle special Business Partner report requests. o Keep abreast of anticipated program launches and changes. o Inform Manager on all Business Partner interaction. · Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations. · Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner. · Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings. o Provide feedback and coaching timely. o Discuss and implement career development opportunities. o Create and deliver performance reviews. o Set up for all new hires (ID's and cubicles). o Maintain discussion logs. o Managing attendance. o Administer disciplinary action as necessary. o Recognize and reward excellent team performance. o Employee engagement and moral building. o Time sheet approval and submit corrections timely. o All other matters as it relates to daily management of the staff. · Interview prospective new employees; provide feedback to Operations Manager and Human Resources. · Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed. · Evaluate and coach back customer service skills in quality assurance process. · Ensure employees have the necessary training and job aids to perform their job responsibilities. · Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction. · Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc. · Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies. · Support all Percepta Call-Center policies and procedures. · Attend and participate in team meetings and Team Leader meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Learning & Development. · Maintain professional working relationships. Complete additional tasks / projects as needed. Systems Support · Collaborate with multiple IT teams in the development of new system enhancements. · Perform user acceptance testing of system enhancements. · Respond to inquiries regarding system errors, functionality, and enhancements. · Propose new enhancements based on observations, and experience with the applicable processes.

Employee Data Specialist · Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values. · Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution. · Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met. · Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met. What You Bring to the Role Education · High School Diploma or equivalent

Secondary education or equivalent experience - preferred

Experience · 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required · Experience in managing and coaching others and improving performance. · Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred Skills · Detail-oriented with strong organizational skills, time management and planning – required. · Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required. · Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required. · Analytical and problem-solving skills – required. · Excellent inter-personal skills. Able to interact with all internal departments and levels of management. · Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team. · Excellent verbal and written communication skills. · Proficient Microsoft Office (Word, PowerPoint, and Outlook).

· Leadership Skills:

o Team & consensus Building. o Good judgment in conflict resolution. · Ability to create a supportive and conducive adult learning environment. · Ability to drive employee satisfaction. · Must represent Percepta professionally with all clients and external organizations and contacts. · Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace. · Strong customer service, interpersonal and relationship-building skills. · Communicate and articulate in a professional and effective manner both orally and written. · Ability to exercise independent judgment and decision making.

What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks)

About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one. Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions. Respect – a team that is accountable, dependable and gives you their full attention. Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

About employer

More about this job

Skills

Sales
Process improvement
Research
Customer service
Quality assurance
Program management
Regulatory compliance
Reporting
Coaching
Organizational skills
Time management
Microsoft Office
Microsoft Internet Explorer
Multitask
Problem solving
Work independently
Communication skills
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Leadership
Conflict resolution
Adult education
HR policies
Employee relations
Relationship building
Decision making
Training and development

Report this job