Jobs in the United States

25+ jobs

Save this search

Added just now
SafePoint Operations Engineer
Loomis Armored US, LLC
Houston, TX
Job Overview: The SafePoint Operations Engineer is responsible for the technical readiness, quality, integration, and ongoing support of SafePoint hardware and software solutions. Reporting…
Added just now
WR
Project Manager, U.S. Advancement - 2025938
World Relief
Remote, United States
- $75,000 to $90,000 USD / year
World Relief seeks a Project Manager to become a part of the U.S. Advancement Department. This role serves as the central project and operations lead for the U.S. Advancement team,…
Added just now
R&
Assistant Store Manager
Rag & Bone
Greenwich, CT
- $29 to $33 USD / hour
The Assistant Manager is an essential member of the store leadership team and a core partner to the Store Manager. The Assistant Manager is an active part of the store's operations,…
Added just now
Studio Lead - Washington, DC
JETSET Pilates
14th St., DC
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Added 1 min ago
Practice Manager
APDerm
Natick, MA · Arlington, MA
We are looking for a Practice Manager to join our growing team. Reporting directly to the Regional Operations Manager, the Practice Manager works within the medical practices and oversees…
Added 1 min ago
HH
Clinical Supervisor - Mental Health Outpatient Program
Helio Health
Gloversville, NY
- $35 to $38 USD / hour
…of our behavioral health team and the program’s day to day…
Added 1 min ago
Business Process Manager
ACT Lighting Inc
United States
Position Summary: The Business Process Manager identifies opportunities to make the company’s processes more efficient, accurate, and scalable. This role designs and implements improvements…
Added 3 mins ago
Director of Patient Access
Gifthealth Inc
Remote, United States
Maintain performance visibility. Partner with analytics and operations teams to ensure dashboards and management views provide timely visibility into queue health, exceptions, and…
Added 3 mins ago
AB
Line Cook
Arc Broward
Sunrise, FL
- $17 to $19 USD / hour
Can work with minimal supervision from the Kitchen Manager and help lead service operations.
Added 4 mins ago
Supervisor Utility Line Locating | Ohio (DOT)
ACRT, Inc.
Circleville, OH · ATHENS, OH · Portsmouth, OH
The Line Locator Supervisor reports to the Operations Manager at Bermex and is responsible for overseeing the safe, accurate, and timely completion of underground utility locating work.…
Added 4 mins ago
Store Manager
The Pittsburgh Paints Company
Clarksville, TN
The Store Manager is a key leader within the US Commercial team responsible for driving store performance, developing a high-performing team, and delivering exceptional customer experience.…
Added 4 mins ago
Revenue Operations Analyst
VAXCARE LLC
Orlando, FL
Reports to: Director / Manager, Revenue Operations
Added 5 mins ago
Safety Project Manager
Cupertino Electric, Inc.
San Jose, CA · Des Moines, IA
Partner closely with operations teams to identify and address new safety training needs.
Added 5 mins ago
Account Executive, Midmarket
Steer
Remote, United States
Build Your Own Pipeline: Generate pipeline with 4–10 shop groups through outbound, events, and marketing programs. Partner with SMB AEs and BDRs on accounts that grow into your segment.
Added 5 mins ago
Account Executive, Full Cycle
Steer
Remote, United States
Build Your Own Pipeline: Generate pipeline with 4–10 shop groups through outbound, events, and marketing programs. Partner with SMB AEs and BDRs on accounts that grow into your segment.
Added 6 mins ago
Staff Vice President (VP) and Head of Payments
The Elevance Health Companies, Inc.
VA · OH · NY
Partner closely with technology and business teams to deploy automation and artificial intelligence tools that streamline workflows, scale team capacity, optimize operations, and improve…
Added 6 mins ago
TP
IT Specialist
The Providence Groups
White House, TN
- $25 to $30 USD / hour
…infrastructure across multiple locations. Working closely with the IT Manager, this position supports network operations, Microsoft cloud environments, employee technology needs, and…
Added 7 mins ago
AS
Assistant Store Manager (FTYR) – Four Mountain Sports Aspen
Aspen Skiing Company
Aspen, CO
- $68,000 to $71,000 USD / year
Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store…
Added 7 mins ago
D
Manager, Enterprise Risk Management
DAVITA
Denver, CO
- $85,000 to $135,000 USD / year
…insurance lines (property, casualty, cyber, executive risk, etc.). Partner with internal department leads to validate information and prepare underwriting…
Added 8 mins ago
CH
Pharmacy Technician
CVS Health
Las Vegas, NV
- $16.5 to $25 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added 8 mins ago
CH
Pharmacy Technician
CVS Health
Las Vegas, NV
- $16.5 to $25 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added 8 mins ago
CH
Pharmacy Manager
CVS Health
Zanesville, OH
- $65 to $85 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added 8 mins ago
CH
Staff Pharmacist Full Time
CVS Health
Columbus, OH
- Full-time
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the…
Added 8 mins ago
CH
Pharmacy Technician
CVS Health
Ann Arbor, MI
- $16.5 to $25 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added 8 mins ago
CH
Pharmacy Technician
CVS Health
Ann Arbor, MI
- $16.5 to $25 USD / hour
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…

Percepta

Customer Operations Supervisor

Asheville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed. Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.

During a Typical Day, You’ll

· Monitor and maintain service levels to ensure:

o Team members are properly supporting the program. o Monitor schedule adherence. o Look for opportunities to improve service levels. · Manage customer handling (call flow) processes.

· Interact with Business Partners as needed including:

o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Handle special Business Partner report requests. o Keep abreast of anticipated program launches and changes. o Inform Manager on all Business Partner interaction. · Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations. · Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner. · Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings. o Provide feedback and coaching timely. o Discuss and implement career development opportunities. o Create and deliver performance reviews. o Set up for all new hires (ID's and cubicles). o Maintain discussion logs. o Managing attendance. o Administer disciplinary action as necessary. o Recognize and reward excellent team performance. o Employee engagement and moral building. o Time sheet approval and submit corrections timely. o All other matters as it relates to daily management of the staff. · Interview prospective new employees; provide feedback to Operations Manager and Human Resources. · Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed. · Evaluate and coach back customer service skills in quality assurance process. · Ensure employees have the necessary training and job aids to perform their job responsibilities. · Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction. · Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc. · Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies. · Support all Percepta Call-Center policies and procedures. · Attend and participate in team meetings and Team Leader meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Learning & Development. · Maintain professional working relationships. Complete additional tasks / projects as needed. Systems Support · Collaborate with multiple IT teams in the development of new system enhancements. · Perform user acceptance testing of system enhancements. · Respond to inquiries regarding system errors, functionality, and enhancements. · Propose new enhancements based on observations, and experience with the applicable processes.

Employee Data Specialist · Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values. · Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution. · Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met. · Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met. What You Bring to the Role Education · High School Diploma or equivalent

Secondary education or equivalent experience - preferred

Experience · 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required · Experience in managing and coaching others and improving performance. · Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred Skills · Detail-oriented with strong organizational skills, time management and planning – required. · Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required. · Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required. · Analytical and problem-solving skills – required. · Excellent inter-personal skills. Able to interact with all internal departments and levels of management. · Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team. · Excellent verbal and written communication skills. · Proficient Microsoft Office (Word, PowerPoint, and Outlook).

· Leadership Skills:

o Team & consensus Building. o Good judgment in conflict resolution. · Ability to create a supportive and conducive adult learning environment. · Ability to drive employee satisfaction. · Must represent Percepta professionally with all clients and external organizations and contacts. · Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace. · Strong customer service, interpersonal and relationship-building skills. · Communicate and articulate in a professional and effective manner both orally and written. · Ability to exercise independent judgment and decision making.

What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks)

About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one. Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions. Respect – a team that is accountable, dependable and gives you their full attention. Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Apply About employer

More about this job

Skills

Sales
Process improvement
Research
Customer service
Quality assurance
Program management
Regulatory compliance
Reporting
Coaching
Organizational skills
Time management
Microsoft Office
Microsoft Internet Explorer
Multitask
Problem solving
Work independently
Communication skills
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Leadership
Conflict resolution
Adult education
HR policies
Employee relations
Relationship building
Decision making
Training and development

Report this job