Jobs in the United States

25+ jobs

Save this search

Added just now
Area Pharmacy Manager
Trinity Health Specialty Hospital - Grand Haven
Grand Haven, MI
Pharmacy Operations – Manages medication safety measures and efficient operational processes. Initiates and supports business development and revenue integrity activities. Ensures…
Added just now
Auto part delivery driver
Keystone Automotive Industries
3176 Colonial Heights, VA
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Added just now
Outside Sale Representative - Aftermarket Parts (Auto/Marine/RV)
Keystone Automotive Operations, Inc.
8515 Exeter, PA
Company: Keystone Automotive Operations, Inc.
Added just now
Director of Food Service
Kalamazoo Gospel Ministries
Kalamazoo, MI
Provide leadership and oversight of the Food Service Department, ensuring all operations are effective, efficient, and aligned with KGM’s mission and standards.
Added just now
P
Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
New York, NY
- $80,000 to $85,000 USD / year
Overview Del Frisco's Grille New York, NY (Rockefeller Center) Assistant General Manager Del Frisco’s Grille Rockefeller Center is seeking an experienced Assistant General Manager to join…
Added 1 min ago
Processing Lead
Enviva
Bowdon, GA
Communicate production status, equipment issues, and manpower needs to the Operations Manager.
Added 1 min ago
Logistics & Shop Coordinator
Enviva
Bowdon, GA
Coordinate with the Plant Manager, Operations Manager, Project Managers, Engineering, Purchasing, and Quality departments to resolve scheduling and production issues.
Added 1 min ago
Floor Manager
The Indigo Road Hospitality Group
Alys Beach, FL
A Floor Manager will have 3+ years experience as a manager managing high-volume restaurants in an upscale, food-focused environment. Be passionate about fresh, local ingredients and engage…
Added 1 min ago
Assistant General Manager
The Indigo Road Hospitality Group
Alys Beach, FL
Support the Restaurant General Manager in all aspects of daily operations, including finances, personnel, and guest relations.
Added 1 min ago
DC
Clinical Data Manager
Duke Careers
Durham, NC
- $61,026 to $101,959 USD / year
The Department of Surgery is seeking a Clinical Data Manager. This position will responsible for providing comprehensive operational, regulatory, data management, and scientific support for…
Added 1 min ago
Mechanical Construction Trainer
Walker White Mechanical
Columbia, SC
Assist with training materials, curriculum development, and program improvements
Added 1 min ago
Mgr - EHS - AlvSG
SABRE INDUSTRIES INC.
Alvarado, TX
The Environmental, Health, and Safety (EHS), EHS Manager provides the expertise, technical support, and day-to-day leadership necessary to manage environmental, health, and safety programs,…
Added 2 mins ago
5168 - Assistant Store Manager PT
Hat World Inc.
Austin, TX
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 2 mins ago
HW
9066 - Assistant Store Manager PT
Hat World Inc.
Universal City, CA
- $18 to $19 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 2 mins ago
MH
Part-Time Teller, Student Position- Newburgh Branch
Mid Hudson Valley Federal Credit Union
Newburgh, NY
- Part-time
…developing skills and assisting others in the office with daily operations, procedures, opening/closing in the absence of the branch manager. This also includes scoring 85% or higher on…
Added 2 mins ago
Mechanical Engineering Department Head
Corning
Painted Post, NY
Ensure the safety of plant personnel through safe design, operations and maintenance of plant property and equipment
Added 2 mins ago
CDL Truck Driver - Residential
WM
Londonderry, NH
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 2 mins ago
Manager In Training
United Pacific
Bayfield, CO
The Manager-In-Training (MIT) will complete training program under supervision of Store Manager and learn to manage, direct and supervise the daily operations of store. He/ She will…
Added 2 mins ago
Assistant Store Manager
United Pacific
Clackamas, OR
The Assistant Store Manager is a leadership role that supports the Store Manager in all store operations and ensures a safe and customer-focused environment at all times. You will be…
Added 2 mins ago
Sales Consultant
McDonald Automotive
Littleton, CO
Resolve customer issues professionally and quickly, during and after the sale, always including the Sales Manager
Added 2 mins ago
General Manager
Metz Culinary Management
Millen, GA
Position Title: Food Service Manager/Director
Added 3 mins ago
Scientific Program Manager
Axle
Bethesda, MD
Axle is seeking a Scientific Program Manager to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute on Minority Health and Health Disparities…
Added 3 mins ago
Program Manager
Mayo US
Eau Claire, WI
…agreements. Serves as the main contact for questions related to the program. Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and…
Added 3 mins ago
Inventory Control Specialist
Tractor Supply Company
Chester, NY
…receiving accuracy, and compliance routines that support store operations. The role executes receiving, inventory adjustment, reconciliation, transfer, buyback/RTV, compliance, and…
Added 4 mins ago
Oil Change Assistant Manager - Shop#866 - 1627 TX-351
Driven Brands Shared Services LLC
Abilene, TX
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…

Percepta

Customer Operations Supervisor

Asheville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed. Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.

During a Typical Day, You’ll

· Monitor and maintain service levels to ensure:

o Team members are properly supporting the program. o Monitor schedule adherence. o Look for opportunities to improve service levels. · Manage customer handling (call flow) processes.

· Interact with Business Partners as needed including:

o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Handle special Business Partner report requests. o Keep abreast of anticipated program launches and changes. o Inform Manager on all Business Partner interaction. · Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations. · Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner. · Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings. o Provide feedback and coaching timely. o Discuss and implement career development opportunities. o Create and deliver performance reviews. o Set up for all new hires (ID's and cubicles). o Maintain discussion logs. o Managing attendance. o Administer disciplinary action as necessary. o Recognize and reward excellent team performance. o Employee engagement and moral building. o Time sheet approval and submit corrections timely. o All other matters as it relates to daily management of the staff. · Interview prospective new employees; provide feedback to Operations Manager and Human Resources. · Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed. · Evaluate and coach back customer service skills in quality assurance process. · Ensure employees have the necessary training and job aids to perform their job responsibilities. · Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction. · Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc. · Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies. · Support all Percepta Call-Center policies and procedures. · Attend and participate in team meetings and Team Leader meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Learning & Development. · Maintain professional working relationships. Complete additional tasks / projects as needed. Systems Support · Collaborate with multiple IT teams in the development of new system enhancements. · Perform user acceptance testing of system enhancements. · Respond to inquiries regarding system errors, functionality, and enhancements. · Propose new enhancements based on observations, and experience with the applicable processes.

Employee Data Specialist · Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values. · Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution. · Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met. · Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met. What You Bring to the Role Education · High School Diploma or equivalent

Secondary education or equivalent experience - preferred

Experience · 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required · Experience in managing and coaching others and improving performance. · Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred Skills · Detail-oriented with strong organizational skills, time management and planning – required. · Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required. · Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required. · Analytical and problem-solving skills – required. · Excellent inter-personal skills. Able to interact with all internal departments and levels of management. · Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team. · Excellent verbal and written communication skills. · Proficient Microsoft Office (Word, PowerPoint, and Outlook).

· Leadership Skills:

o Team & consensus Building. o Good judgment in conflict resolution. · Ability to create a supportive and conducive adult learning environment. · Ability to drive employee satisfaction. · Must represent Percepta professionally with all clients and external organizations and contacts. · Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace. · Strong customer service, interpersonal and relationship-building skills. · Communicate and articulate in a professional and effective manner both orally and written. · Ability to exercise independent judgment and decision making.

What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks)

About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one. Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions. Respect – a team that is accountable, dependable and gives you their full attention. Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Apply About employer

More about this job

Skills

Sales
Process improvement
Research
Customer service
Quality assurance
Program management
Regulatory compliance
Reporting
Coaching
Organizational skills
Time management
Microsoft Office
Microsoft Internet Explorer
Multitask
Problem solving
Work independently
Communication skills
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Leadership
Conflict resolution
Adult education
HR policies
Employee relations
Relationship building
Decision making
Training and development

Report this job