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BF
Full-time Residential Staffing Manager - Autism Model - 80 Acre Farm!
Bittersweet Farms
Whitehouse, OH
- $67,000 to $73,000 USD / year
- Full-time
Now Hiring • Whitehouse, OH Lead a caring, dedicated team and help individuals in our Community Living Residential program thrive. Oversee employee relations, schedules, and HR functions;…
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Network Overlay Engineer
RMC Global
Remote, United States
…commercial partners, offering an array of services such as Risk Management, Mission Assurance, and…
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CG
FLOOR TECHNICIAN (FULL TIME)
Compass Group
Alabaster, AL
- $15 USD / hour
- Full-time
…Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile…
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Sr. Program Mgr
Integra Technologies.
San Jose, CA
The Senior Program Manager leads and manages complex power electronics programs. The ideal candidate will have a strong background in Defense & Space systems, program lifecycle management,…
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Plant Manager
Grande Cheese
Friendship, WI
…excellence come together to drive business results. As Plant Manager of the Friendship, WI location, you will be responsible for the strategic and day-to-day leadership of a complex whey…
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SC
Registered Nurse (RN) Case Manager
St. Croix Hospice
Bemidji, MN
- $80,000 to $96,000 USD / year
As a Registered Nurse Case Manager, you will be the heart of our care model, providing 1:1 holistic support to patients and families in their homes. You’ll partner with an interdisciplinary…
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SC
Registered Nurse (RN) Case Manager
St. Croix Hospice
Blaine, MN
- $80,000 to $96,000 USD / year
As a Registered Nurse Case Manager, you will serve as the cornerstone of patient care, delivering individualized, holistic support to patients in their homes. You’ll collaborate with a care…
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SC
RN Case Manager - Hospice - $7500 sign on bonus
St. Croix Hospice
Moline, IL
- $88,000 to $93,000 USD / year
As a Registered Nurse Case Manager, you will be the heart of our care model, providing 1:1 holistic support to patients and families in their homes. You’ll partner with an interdisciplinary…
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National Key Account Manager
S. Clyde Weaver
East Petersburg, PA
S. Clyde Weaver is seeking an experienced National Key Account Manager to lead the growth of our wholesale premium cheese and specialty foods business. This position will develop…
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Cafe and Retail Packaging Manager
S. Clyde Weaver
East Petersburg, PA
S. Clyde Weaver is hiring a full-time Cafe and Retail Packaging Manager to work in our East Petersburg store location.
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RO
X-Ray Technologist (Per Diem)
Rothman Orthopaedics
Marlton, NJ · Sewell, NJ
- $31 to $41 USD / hour
Along with the pain management team, assists during fluoroscopic procedures (i.e.: epidural steroid injections, hip aspirations).
Added 1 min ago
Vascular Field Technician - Sacramento, CA
MDU Medtronic USA Inc
Remote, United States
Communicate and facilitate inventory management initiatives with sales and service teams. Serve as district expert for inventory-related processes - partner with cross-functional partners…
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Sr. Strategic Planning Associate
COV Covidien LP
Boston, MA · Mounds View, MN · North Haven, CT · Lafayette, CO
Conduct and present robust analysis in support of Surgical portfolio management, including prioritization, ROI / NPV, and strategic assessment across R&D, Commercial, and functional…
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Learning & Event Coordinator III
MED Medtronic Inc
Minneapolis, MN
Manage program materials through ordering, preparation, kitting, inventory management, distribution, and post-event reconciliation.
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Learning & Event Coordinator V
MED Medtronic Inc
Minneapolis, MN
Experience with Microsoft 365, Cvent, Concur, Medallia, or similar program and event management tools.
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Shift Manager
Arby's
LOUISVILLE, KY
You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members…
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Area Pharmacy Manager
Trinity Health Specialty Hospital - Grand Haven
Grand Haven, MI
management efforts; manages the pharmaceutical supply chain; and is responsible for the financial operations.
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PBE Outside Sales Rep
Keystone Automotive Industries
Remote, United States
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Added 1 min ago
PBE Outside Sales Rep
Keystone Automotive Industries
Remote, United States
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Added 1 min ago
Auto part delivery driver
Keystone Automotive Industries
3176 Colonial Heights, VA
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Added 1 min ago
Inventory Specialist
Keystone Automotive Industries
1112 Jenkinsburg, GA
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Added 1 min ago
Outside Sale Representative - Aftermarket Parts (Auto/Marine/RV)
Keystone Automotive Operations, Inc.
8515 Exeter, PA
Support product displays, schedule maintenance, and ongoing communication with the Regional Manager
Added 1 min ago
KA
Accounting/ Admin Coordinator
Keystone Automotive Industries
3121 Fridley, MN
- $23 USD / hour
Provide general administrative assistance to management and staff.
Added 1 min ago
Director of Food Service
Kalamazoo Gospel Ministries
Kalamazoo, MI
Supervise, train, and support all food service personnel, including staff, program participants, and volunteers. Responsibilities include:
Added 2 mins ago
P
Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
New York, NY
- $80,000 to $85,000 USD / year
Overview Del Frisco's Grille New York, NY (Rockefeller Center) Assistant General Manager Del Frisco’s Grille Rockefeller Center is seeking an experienced Assistant General Manager to join…

Percepta

Customer Operations Supervisor

Asheville, NC, United States

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Job details

Posting language: English

Original job description

At Percepta, we bring first-class service across each market we support. As a Customer Operations Supervisor working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Operations Supervisor is responsible for the supervision of client service and sales teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research performed. Additionally, the Customer Operations Supervisor partners with their team to ensure high levels of customer satisfaction for all assigned program and will assist the employees with escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer.

During a Typical Day, You’ll

· Monitor and maintain service levels to ensure:

o Team members are properly supporting the program. o Monitor schedule adherence. o Look for opportunities to improve service levels. · Manage customer handling (call flow) processes.

· Interact with Business Partners as needed including:

o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Handle special Business Partner report requests. o Keep abreast of anticipated program launches and changes. o Inform Manager on all Business Partner interaction. · Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations. · Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner. · Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings. o Provide feedback and coaching timely. o Discuss and implement career development opportunities. o Create and deliver performance reviews. o Set up for all new hires (ID's and cubicles). o Maintain discussion logs. o Managing attendance. o Administer disciplinary action as necessary. o Recognize and reward excellent team performance. o Employee engagement and moral building. o Time sheet approval and submit corrections timely. o All other matters as it relates to daily management of the staff. · Interview prospective new employees; provide feedback to Operations Manager and Human Resources. · Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed. · Evaluate and coach back customer service skills in quality assurance process. · Ensure employees have the necessary training and job aids to perform their job responsibilities. · Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction. · Be visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc. · Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies. · Support all Percepta Call-Center policies and procedures. · Attend and participate in team meetings and Team Leader meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Learning & Development. · Maintain professional working relationships. Complete additional tasks / projects as needed. Systems Support · Collaborate with multiple IT teams in the development of new system enhancements. · Perform user acceptance testing of system enhancements. · Respond to inquiries regarding system errors, functionality, and enhancements. · Propose new enhancements based on observations, and experience with the applicable processes.

Employee Data Specialist · Review agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values. · Research, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution. · Coordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met. · Monitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met. What You Bring to the Role Education · High School Diploma or equivalent

Secondary education or equivalent experience - preferred

Experience · 3 – 5 years of sales experience (automotive preferred) with 1 year of supervisor experience required · Experience in managing and coaching others and improving performance. · Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred Skills · Detail-oriented with strong organizational skills, time management and planning – required. · Strong working knowledge of the Internet, computers, and software (i.e., MS Office products, Internet Explorer) – required. · Strong time management, organization, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast paced, results-driven environment – required. · Analytical and problem-solving skills – required. · Excellent inter-personal skills. Able to interact with all internal departments and levels of management. · Self-starter who demonstrates a high level of initiative, resourcefulness, and ability to work independently and interdependently among a team. · Excellent verbal and written communication skills. · Proficient Microsoft Office (Word, PowerPoint, and Outlook).

· Leadership Skills:

o Team & consensus Building. o Good judgment in conflict resolution. · Ability to create a supportive and conducive adult learning environment. · Ability to drive employee satisfaction. · Must represent Percepta professionally with all clients and external organizations and contacts. · Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace. · Strong customer service, interpersonal and relationship-building skills. · Communicate and articulate in a professional and effective manner both orally and written. · Ability to exercise independent judgment and decision making.

What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks)

About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one. Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions. Respect – a team that is accountable, dependable and gives you their full attention. Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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Skills

Sales
Process improvement
Research
Customer service
Quality assurance
Program management
Regulatory compliance
Reporting
Coaching
Organizational skills
Time management
Microsoft Office
Microsoft Internet Explorer
Multitask
Problem solving
Work independently
Communication skills
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Leadership
Conflict resolution
Adult education
HR policies
Employee relations
Relationship building
Decision making
Training and development

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