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Car Wash Shift Supervisor
Splash In
Bowie, MD
- $18 to $22.5 USD / hour
Education and Development: Tuition reimbursement, development programs, and certificate program assistance.
Added just now
Sr. Medical Science Liaison, Rare Tumor - West Region
The businesses of Merck KGaA, Darmstadt, Germany
Boston, MA
…working culture, presenting great opportunities for personal development and career advancement across the…
Added 1 min ago
Field Sales Representative - MSP
Maersk Logistics & Services USA Inc.
United States of America, MN
Join a high-performing sales team that’s shaping the future of global trade through scale, service, and innovation.
Added 1 min ago
NE
Termite Technician
Northwest Exterminating
Tucker, GA
- $16 USD / hour
Training and Development: No exterminating experience required! We provide comprehensive training to set you up for success. After training, you’ll lead your own customer accounts and apply…
Added 1 min ago
Employer Relations Consultant
George Washington University
DC
…Consultant. This position reports to the Assistant Director, Employer Development Services. The Employer Relations Consultant works closely with employers who want to engage with GWSB…
Added 1 min ago
Construction Safety Insurance Consultant
Builders Mutual
Raleigh, NC
Work with Territory Sales Manager in support of agents within the region
Added 3 mins ago
Senior Investor Communications Specialist - Asia
UP MANAGEMENT LLC
Dallas, TX
5% - Asia market strategy and business development - Work closely with senior management on Asian market strategy. Work closely with investor relations colleagues and provide input on…
Added 4 mins ago
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Associate District Sales Manager | Lyric HCM
ADP
Ga Home Office, GA
- $62,700 to $124,700 USD / year
Sales Representatives for Enterprise Accounts are collaborative. Rarely will a deal be sold without internal partnering. If you are a self-professed lone wolf salesperson, this will not be…
Added 4 mins ago
Relationship Banker I - Madison Branch
Regions Bank
Madison, GA
…candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward…
Added 4 mins ago
Personal Banker II - Campbellton Fairburn DeNovo
Fifth Third Bank, N.A.
South Fulton, GA
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 4 mins ago
Relationship Banker II - Smyrna Main Branch
Regions Bank
Smyrna, GA
…offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development, and upward…
Added 4 mins ago
Manager, Store
Ross Stores, Inc.
Pooler, GA
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales…
Added 4 mins ago
Branch Manager - Georgia North Market - Roswell, GA
JPMorgan Chase
Roswell, GA
Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
Added 4 mins ago
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(Wireless) Territory Sales Manager
Acosta Group
Decatur, GA
- $18 to $22 USD / hour
We are hiring a high-energy, results-driven Sales Lead to drive sales performance, coach and develop sales associates, and deliver an outstanding customer experience. Success in this…
Added 4 mins ago
Sales & Business Development Associate
Wolters Kluwer
Kennesaw, GA
As a Sales & Business Development Associate you will own prospecting and outreach across assigned territories and accounts. You'll generate pipeline through strategic outreach via multiple…
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Referral & Intake Specialist / Infusion
BrightSpring Health Services
DULUTH, GA
…help you achieve your goals through continuous professional development and regular career progression…
Added 4 mins ago
Converting Lead
International Paper
Columbus, GA
Retirement, pension, and 401k Matching Program
Added 4 mins ago
3rd shift 2434 Rotary Die Cutter Helper
International Paper
Columbus, GA
Retirement, pension, and 401k Matching Program
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Aftermarket Account Manager
Caterpillar, Inc.
Alpharetta, GA · Griffin, GA
Added 4 mins ago
Relationship Banker II - Terrell Mill Branch
Regions Bank
Marietta, GA
…offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development, and upward…
Added 4 mins ago
Strategy & Transformation Consultant
Guidehouse
ATLANTA, GA
…skills, with room for long-term professional growth and career development within the firm. We are looking for candidates who are self-motivated, outcomes-oriented, and capable and willing…
Added 4 mins ago
Territory Executive - Illinois
PagerDuty
Atlanta, GA
…hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 4 mins ago
Specialist, Business Development Representative - C_MAT
Deloitte
Atlanta, GA
Would you like to flex your "sales muscles" in a dynamic, fast-paced environment? Are you ready to challenge yourself by working with some of the top sales executives at Deloitte? We are…
Added 4 mins ago
Senior Professional, CenterWell B2B Marketing
Humana
Atlanta, GA
Develop and execute integrated marketing campaigns, sales enablement resources, and provider-facing communications that support awareness, engagement, referral growth, and business…
Added 4 mins ago
WS
Driver Apprentice-City
Washington State Headquarters (Operational Hub)
Wenatchee, WA
- $27.86 USD / hour
POSITION OVERVIEW:Through education and driving skills development, become proficient in the operation of a tractor trailer combination. Responsibilities include non-driving duties such as…

Closed listing

Percepta

Customer Experience Specialist

Melbourne, FL, United States

$18.34 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $18.34 USD / hour
Education: High school diploma
Experience: A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

This position is fully on-site in Melbourne, Florida At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You’ll

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
Act as a resource of all product knowledge and service support
Schedule activities as required for special events
Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails and chats
Exhibit strong follow up and organizational skills, in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting customer inquiries and concerns
Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
Participate in business-related marketing and sales projects
Meet specified goals as set forth by management
Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
Work as a team player – assist other team members when in need of support What You Bring to the Role
High school diploma required; Associate or bachelor’s degree is a plus
A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
Strong verbal and written communication skills
Strong customer service, interpersonal, and relationship-building skills
Excellent English language (oral and written), with grammatical knowledge and etiquette
Typing skills (minimum of 30 words per minute) What You Can Expect
Starting pay rate of $18.34 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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