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Added 1 min ago
Senior Team Leader - Field Supervision Complex Products
Edward Jones
Saint Louis, MO
+ Develop and continuously evolve the training expectations to ensure team remains fully knowledgeable on complex products and industry trends
Added 3 mins ago
O
Supply Chain Operations- Principal Supply Demand Planner 4
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Mentor and guide junior planners, providing direction, specialist knowledge, and training; support senior planners and management on ad-hoc initiatives.
Added 6 mins ago
FC
Adult Day Center Coordinator (Rehabilitative Services Supervisor)
Fairfax County
Alexandria, VA
- $40.71 to $71.24 USD / hour
…knowledge of older adult support services and the ability to manage program compliance while promoting service excellence. The center coordinator serves in a senior management capacity and…
Added 6 mins ago
FC
Bonds and Addressing Project Coordinator (Engineering Technician II)
Fairfax County
Fairfax, VA
- $26.64 to $46.62 USD / hour
Complies with county, agency, and job specific training, including but limited to Emergency Management and Safety related courses.
Added 6 mins ago
FC
Catalytic Projects Associate (Management Analyst II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
…contributes to a portfolio of work that includes project and program management, commercial corridor vitality programming, place-based community partnerships, property and lease management…
Added 6 mins ago
FC
Catalytic Redevelopment Manager (Management Analyst III)
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
Note: The assigned functional areas of this position are community-based economic development, program management, and data analysis.
Added 6 mins ago
FC
Communications Assistant (Administrative Associate)
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
Serves as the primary backup to the Board Support and Training Manager and supervises a three-person team of Board Support and Training (formerly Communications) staff. Prepares written…
Added 6 mins ago
FC
Community Support Specialist (Management Analyst II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
…and Mastenbrook Grant Programs. Part of the agency Volunteer Management Team, responsible for managing the division's volunteer program; matching volunteers to opportunities that arise…
Added 6 mins ago
FC
Financial Specialist II
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
Under general supervision, performs a wide variety of moderately complex budget and fiscal management responsibilities. Analyzes financial data, plans, organizes and participates in…
Added 6 mins ago
FC
Financial Specialist III
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
This position provides budgeting and financial management support to the Fairfax-Falls Church Community Services Board (CSB). Responsibilities include developing, executing, monitoring,…
Added 6 mins ago
FC
HR Enterprise Strategic Initiative Program Manager
Fairfax County
Fairfax, VA
- $52.62 to $92.09 USD / hour
…leader to serve as the HR Enterprise Strategic Initiatives Program Manager. This role reports to Fairfax County’s Human Resources (HR) Director and leads high visibility, countywide human…
Added 6 mins ago
FC
Human Service Worker I
Fairfax County
Fairfax, VA
- $25.43 to $44.5 USD / hour
…programs, to include the Low-Income Home Energy Assistance Program (LIHEAP), Percentage of Income Payment Program (PIPP), Supplemental Nutrition Assistance Program (SNAP), and Medicaid…
Added 6 mins ago
FC
HVAC and Plumbing Quality Control Engineer (Engineer II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
Any combination of education, experience, and training equivalent to the following:
Added 6 mins ago
FC
Industrial Electrician I
Fairfax County
Lorton, VA
- $25.43 to $44.5 USD / hour
…nation's most populous counties? Join Fairfax County’s Wastewater Management team as an Industrial Electrician I at the award-winning Noman M. Cole Jr. Water Recycling Facility (67 MGD),…
Added 6 mins ago
FC
Junior Associate, Economic Innovation & Strategy (Management Analyst I)
Fairfax County
Fairfax, VA
- $29.28 to $51.23 USD / hour
Note: The assigned functional areas for this position are project and program management, data metrics and management, customer and meeting assistance, and general office…
Added 6 mins ago
FC
Labor Relations Division Director (Human Resources Division Director)
Fairfax County
Fairfax, VA
- $57.04 to $108.38 USD / hour
This position manages and directs the labor relations division in the Department of Human Resources. Program activities include negotiation of collective bargaining agreements; contract…
Added 6 mins ago
FC
Maintenance Worker
Fairfax County
Lincolnia, VA
- $20.22 to $35.38 USD / hour
…applies pesticides, fertilizers and other grounds and turf management materials on site. Additionally, the position plants and prunes trees and shrubs on site; completes various landscape…
Added 6 mins ago
FC
Maternal Child Health (MCH) Home Visiting Public Health Nurse II
Fairfax County
Annandale, VA
- $37.01 to $64.77 USD / hour
Fairfax County Health Department's Maternal Child Health (MCH) Program offers two home visiting programs: MCH Field and Nurse-Family Partnership. The MCH Home Visiting Public Health Nurse…
Added 6 mins ago
FC
Rec Center Assistant Manager (Park/Rec Specialist III)
Fairfax County
Alexandria, VA
- $33.73 to $59.02 USD / hour
Develops and implements community outreach plans that target underserved populations to increase overall program participation;
Added 6 mins ago
FC
Recovery Court Coordinator-Jail & Court Based Services (Behavioral Health Supervisor)
Fairfax County
Fairfax, VA
- $40.71 to $71.24 USD / hour
…best practices established by All Rise. This position provides program administration, clinical oversight, and multidisciplinary team leadership. Key responsibilities include overseeing…
Added 6 mins ago
FC
Right of Way Agent/ Property Analyst
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
…independently and with teams in Capital Facilities, Stormwater Management, Transportation, Wastewater, public buildings and other agencies. Manages multiple and diverse project assignments…
Added 6 mins ago
FC
School Health Public Health Nurse III
Fairfax County
Reston, VA
- $40.71 to $71.24 USD / hour
…(PHN) IV assigned to school health, ensures that school health program activities are implemented and evaluated. Participates in the recruitment, interviewing and hiring process of new…
Added 7 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
RIVERTON, UT
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 11 mins ago
PG
Associate, Media Buyer
Publicis Groupe Holdings B.V
Needham, MA
- $50,065 to $70,784 USD / year
Help advertisers maximize the effectiveness and efficiency of their affiliate spend by building and interpreting program performance data
Added 11 mins ago
PG
Associate Director, Strategy, Social Commerce and Influencer
Publicis Groupe Holdings B.V
Chicago, IL
- $106,780 to $153,405 USD / year
Develop strategic narratives, pitch materials, proposal content, program recommendations, and executive-ready presentations that clearly articulate the opportunity and CJI's approach.

Closed listing

Percepta

Customer Experience Specialist

Melbourne, FL, United States

$18.34 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $18.34 USD / hour
Education: High school diploma
Experience: A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

This position is fully on-site in Melbourne, Florida At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You’ll

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
Act as a resource of all product knowledge and service support
Schedule activities as required for special events
Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails and chats
Exhibit strong follow up and organizational skills, in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting customer inquiries and concerns
Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
Participate in business-related marketing and sales projects
Meet specified goals as set forth by management
Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
Work as a team player – assist other team members when in need of support What You Bring to the Role
High school diploma required; Associate or bachelor’s degree is a plus
A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
Strong verbal and written communication skills
Strong customer service, interpersonal, and relationship-building skills
Excellent English language (oral and written), with grammatical knowledge and etiquette
Typing skills (minimum of 30 words per minute) What You Can Expect
Starting pay rate of $18.34 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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