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Senior Wireless Sales Expert - Frisco, TX
Consumer Cellular
Frisco, TX
- $20 to $21 USD / hour
…communities than ever before. That growth means opportunity for leadership development, skill-building, and career…
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Machinist I/II (1st Shift - Multus)
& 04 Woodward, Inc.
United States
Tuition reimbursement and Training/Professional Development opportunities for all members
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Research Associate
University of North Carolina- Chapel Hill
NC
Working collaboratively with FIT leadership, clinical partners, researchers, community organizations, and external stakeholders, the Research & Evaluation Associate serves as a key resource…
Added 1 min ago
Senior Manufacturing Applications Engineer, Model Based Manufacturing
Anduril Industries
Santa Ana, CA
Set manufacturing readiness criteria for program gate milestones and get them accepted by program leadership.
Added 1 min ago
Director, U.S. Issuing Financial Crimes Center of Excellence - Transformation & Governance
American Express
New York, NY · NY
Develop reporting to measure overall program health and proactive issue management; proactively drive recurring communications and executive materials creation to ensure transparency and…
Added 1 min ago
Senior Manager, Transaction Execution
UNITED STATES SOCCER FEDERATION 1
Atlanta, GA
The Senior Manager, Transaction Execution is a core member of the Corporate Development team and will conduct due diligence, perform financial analyses, manage project workstreams,…
Added 1 min ago
GA
Procurement Manager (Facilities)
Gersh Autism
Huntington, NY
- $85,000 USD / year
Partner with Facilities, Operations, Finance, and Program Leadership to support new site openings and ongoing operational needs
Added 1 min ago
S
Human Resources Coordinator
SSP
Phoenix, AZ
- $25 to $28 USD / hour
…will work closely with the Senior People Leader and airport leadership to support the full employee lifecycle, including recruiting, onboarding, employee relations, compliance, training,…
Added 1 min ago
Front Desk and Administrative Support
Eastern Star Missionary Baptist Church
Indianapolis, IN
Reports to the Center Director; collaborates closely with the Administrative Coordinator, Family/Volunteer Liaison, Program Director, Youth Development Staff and Kitchen Manager. This is a…
Added 1 min ago
Management & Sales Training Program
Sherwin-Williams
Cherry Hill, NJ · Burlington, NJ · Camden, NJ · Deptford, NJ · Hamilton, NJ · Mullica Hill, NJ · Princeton, NJ · Salem, NJ · Swedesboro, NJ · Trenton, NJ · West Berlin, NJ
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 2 mins ago
Patient Case Manager
AICA Orthopedics, P.C.
Winder, GA
Provide case status reports and financial summaries to clinic leadership for decision-making
Added 2 mins ago
Senior Client Partnerships Executive (P4671)
Cincinnati, OH · Chicago, IL · NY
…U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising…
Added 2 mins ago
Senior Client Partnerships Executive (P4661)
Cincinnati, OH · Chicago, IL · NY
…U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising…
Added 2 mins ago
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NDE Technician I
Framatome North America
Lynchburg, VA
- $22 to $28.8 USD / hour
May assist with the development of procedures required to perform equipment maintenance and operation.
Added 2 mins ago
SO
Residential Safety Technician (CSO I) - Wheat Ridge Regional Center
State of Colorado
Wheat Ridge, CO
- $27.92 USD / hour
…intervention; physical intervention; implementing the Individual Program Plan; and providing direct supervision and support. This position evaluates and ensures the physical safety and…
Added 2 mins ago
SO
BHA - Legislative Affairs Officer- SES - Senior Executive Services
State of Colorado
Denver, CO
- $8,750 to $10,416.67 USD / month
…Behavioral Health Administration (BHA) is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the…
Added 2 mins ago
Senior Medical Writer
Real Chemistry
Remote, United States
…the Medical Director and cross-functional teammates in the development and execution of scientific strategies and…
Added 2 mins ago
Branch Manager 4 - Biltmore - 22nd & Camelback, AZ
U.S. Bank National Association
Phoenix, AZ
…employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer…
Added 2 mins ago
Field Leader - Disaster Response Team Hurricane Isaias
Student Conservation Association, Inc
Florida, FL
…and assist the work skills training of corps members; Promote leadership development within the team and evaluate success and potential; Manage relationship with agency partner and work…
Added 2 mins ago
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Pelvic Health Physical Therapist - Outpatient
Johnson & Hayes Physical Therapists
Huntsville, AL
- $75,000 to $90,000 USD / year
Individualized Professional Development Program:
Added 2 mins ago
Branch Manager
PNC
Malvern, PA
…performing team through the attraction, on-boarding, coaching and development of branch team…
Added 2 mins ago
HK
Pre-K Childcare Site Director – Before & After School
HEALTHY KIDS PROGRAMS
Woodstown, NJ
- $20 to $22 USD / hour
Healthy Kids Programs provides childcare for school-age children (ages 3–12) enrolled in our program on the days and during the hours you work. Employer contributions cover the cost of…
Added 2 mins ago
HK
School-Age Childcare Program Director - After School
HEALTHY KIDS PROGRAMS
Shaftsbury, VT
- $19 to $21 USD / hour
This role functions as a Site Director–level leadership position within a Vermont DCF licensed school-age childcare and before/after school program setting.
Added 2 mins ago
HK
School-Age Childcare Multi-Site Director - After School
HEALTHY KIDS PROGRAMS
Shaftsbury, VT
- $22 USD / hour
You will join a growing organization that values leadership development and provides clear pathways for advancement.
Added 3 mins ago
Director of Finance
LMG Staffing Solutions
Spotsylvania Courthouse, VA · Dumfries, VA · Woodbridge, VA
Collaborate with Operations, Program Management, HR, and executive leadership to monitor contract performance and project burn rates.

Closed listing

Percepta

Customer Experience Specialist

Melbourne, FL, United States

$18.34 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $18.34 USD / hour
Education: High school diploma
Experience: A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

This position is fully on-site in Melbourne, Florida At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You’ll

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
Act as a resource of all product knowledge and service support
Schedule activities as required for special events
Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails and chats
Exhibit strong follow up and organizational skills, in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting customer inquiries and concerns
Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
Participate in business-related marketing and sales projects
Meet specified goals as set forth by management
Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
Work as a team player – assist other team members when in need of support What You Bring to the Role
High school diploma required; Associate or bachelor’s degree is a plus
A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
Strong verbal and written communication skills
Strong customer service, interpersonal, and relationship-building skills
Excellent English language (oral and written), with grammatical knowledge and etiquette
Typing skills (minimum of 30 words per minute) What You Can Expect
Starting pay rate of $18.34 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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