Jobs in the United States

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Executive Director, Project Management - Oncology
Precision for Medicine
Remote, United States
Manages and provides leadership to Directors, drives strategy to plan, coordinate, and deliver all activities for designated clinical study projects to ensure that project objectives of…
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AA
RN Wound Clinic
AHS Allina Health System
United States
- $47.32 to $78.79 USD / hour
Systematically enhances the quality and effectiveness of nursing practice.
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Manager Hospitalist Programs
AHS Allina Health System
United States
- $44.64 to $61.76 USD / hour
…of efficient, safe, and compassionate patient care. Provide leadership to promote shared decision making and professional autonomy of physicians, staff, and other leaders both within and…
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Supervisor Clinical Services-RN Primary Care
AHS Allina Health System
United States
- $46.42 to $64.22 USD / hour
Supervises patient care, clinical operations and works in partnership with site leadership to leverage the strengths and expertise of all to support exceptional clinical quality results.…
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RN Primary Care
AHS Allina Health System
United States
- $40.08 to $54.93 USD / hour
Systematically enhances the quality and effectiveness of nursing practice.
Added 1 min ago
(DoW SkillBridge), Specialist, Quality Engineer
L3Harris Technologies
Palm Bay, FL
Space Systems team seeking a highly motivated and detail-oriented Quality Engineer. This role is responsible for ensuring the quality of products and processes across the lifecycle of a…
Added 1 min ago
Director of Quality – Women’s and Children Services
University Hospitals Career Section
Cleveland, OH
The Director of Quality, Safety, Accreditation and Policy provides strategic and operational leadership for clinical
Added 2 mins ago
Advanced Sourcing Engineer, HTAS
Black & Decker (U.S.) Inc.
Towson, MD
· Identify the needed resolution of sourcing issues with support from Product Management, Program Managers, Demand/Supply Planning, Manufacturing, Global Quality, Category Management &…
Added 2 mins ago
Construction Superintendent
NV5
New York, NY
…member of the construction management team, providing on-site leadership and oversight to ensure that construction activities are performed safely, efficiently, and in accordance with…
Added 3 mins ago
Physical Therapist
Peak Physical Therapy - Upstream
Gainesville, TX
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 3 mins ago
Physical Therapist
Peak Physical Therapy - Upstream
Van Alstyne, TX
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 3 mins ago
Physical Therapist
Peak Physical Therapy - Upstream
Prosper, TX
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 3 mins ago
Physical Therapist
Peak Physical Therapy - Upstream
Sherman, TX
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 3 mins ago
Program Manager – Seating Components and Sealing
Minth North America
Wixom, MI
Program Requirements – Define customer and Minth deliverables, specifications, quality standards and milestones. Communicate progress, risks and decisions to the program team, customers and…
Added 3 mins ago
MV
Medical Director
Manhattan Veterinary Group, P.C.
Farmingville, NY
- $150,000 to $220,000 USD / year
As the Medical Director, you will work under the guidance of the field management team and oversee the medical quality and patient care provided by all doctors within the hospital. In this…
Added 3 mins ago
RM
Mobility Equipment Technician
Rehab Medical
Cincinnati, OH
- $18 to $28 USD / hour
Leadership Development & Continuing Education
Added 4 mins ago
Clinical Services Rep. Medical Assistant (Greer North)
Four Winds Health
Greer, SC
Professional Growth: Certification reimbursement, leadership opportunities & professional development
Added 4 mins ago
Licensed Practical Nurse LPN
Welcome! (All Jobs)
Fort Wayne, IN
Career Growth: Access to preceptors and mentorship programs, clinical and leadership development pathways, education partnerships with colleges and universities across the state like Ivy…
Added 4 mins ago
Registered Nurse RN
Welcome! (All Jobs)
Fort Wayne, IN
Career Growth: Access to preceptors and mentorship programs, clinical and leadership development pathways, education partnerships with colleges and universities across the state like Ivy…
Added 4 mins ago
MDS Coordinator/Medical Records RN
Welcome! (All Jobs)
Fort Wayne, IN
Career Growth: Access to preceptors and mentorship programs, clinical and leadership development pathways, education partnerships with colleges and universities across the state like Ivy…
Added 4 mins ago
Licensed Practical Nurse LPN
Welcome! (All Jobs)
Fort Wayne, IN
Career Growth: Access to preceptors and mentorship programs, clinical and leadership development pathways, education partnerships with colleges and universities across the state like Ivy…
Added 4 mins ago
AS
CASE MANAGER SUPERVISOR
Apis Services Inc
Norristown, PA
- $59,965.88 USD / year
…challenges, and other barriers to independence. This role combines leadership, direct support, and program oversight to ensure high-quality services and positive outcomes for the…
Added 4 mins ago
AS
RESIDENTIAL MANAGER
Apis Services Inc
Philadelphia, PA
- $27.91 USD / hour
Resources for Human Development | Mainstay Program
Added 4 mins ago
A
Electrician
Aerotek
Newark, NJ
- $25 to $45 USD / hour
…experienced leads and project managers who support your professional development, with ongoing skills training and reimbursement for certifications. You gain exposure to high-volume…
Added 4 mins ago
Assistant Sterile Pharmacy Manager
Strive Pharmacy
Tampa, FL
Strive Pharmacy is seeking a technical, quality-focused, and clinical leader for the role of Assistant Sterile Pharmacy Manager. Working alongside the Sterile Pharmacy Manager, this role…

Percepta

Customer Experience Specialist

Melbourne, FL, United States

$18.34 USD / hour

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Job details

Pay: $18.34 USD / hour
Education: High school diploma
Experience: A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Posting language: English

Original job description

This position is fully on-site in Melbourne, Florida At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You’ll

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
Act as a resource of all product knowledge and service support
Schedule activities as required for special events
Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails and chats
Exhibit strong follow up and organizational skills, in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting customer inquiries and concerns
Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
Participate in business-related marketing and sales projects
Meet specified goals as set forth by management
Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
Work as a team player – assist other team members when in need of support What You Bring to the Role
High school diploma required; Associate or bachelor’s degree is a plus
A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
Strong verbal and written communication skills
Strong customer service, interpersonal, and relationship-building skills
Excellent English language (oral and written), with grammatical knowledge and etiquette
Typing skills (minimum of 30 words per minute) What You Can Expect
Starting pay rate of $18.34 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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