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Selling Associate-Summit VS
Victoria's Secret & Co
Fairlawn, OH
The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
Added just now
Selling Associate-Belden Village PINK
Victoria's Secret & Co
Canton, OH
The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
Added just now
Selling Associate-Southpark VS
Victoria's Secret & Co
Strongsville, OH
The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
Added just now
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Customer Experience Specialist
Percepta
Melbourne, FL
- $18.34 USD / hour
High school diploma required; Associate or bachelor’s degree is a plus
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Registered Nurse (RN) - Acute Care, Rehabilitation, FT, Nights
Prisma Health-Upstate
Greenville, SC
Education - Associate degree in Nursing. Bachelor's degree in Nursing preferred.
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Correctional Program Specialist - 20021031 & 20080966
State of Ohio
Marysville, OH
This position works under general supervision and requires working knowledge of correctional social programs and program techniques.
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Corrections Classification Specialist - 20087253
State of Ohio
Marysville, OH
Added just now
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Labor & Employment Associate
Robert Half
Corte Madera, CA
- $135,000 to $215,000 USD / year
Robert Half Legal is recruiting a Labor & Employment Associate for the Marin County office of its large statewide law firm client. The ideal candidate will have 2-10+ years of practice in…
Added 1 min ago
Training Supervisor
Langham Logistics, Inc
INDIANAPOLIS, IN
Record Integrity: Maintain the training program within the Quality Management System and any required physical training documentation, ensuring every associate has a complete, accurate, and…
Added 1 min ago
Automotive Service Manager
Van Horn Automotive Group Inc
Stoughton, WI
Employee Owned - Employee Stock Ownership Program (ESOP)
Added 1 min ago
Front Office Supervisor
DRIFTWOOD HOSPITALITY MANAGEMENT
Dallas, TX
Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure…
Added 1 min ago
Home Health Licensed Practical Nurse
CenterWell Certified Healthcare Corp.
Statesville, NC
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Added 1 min ago
Home Health Physical Therapist
CenterWell Health Services (USA), LLC
Bristol, VA
Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team.
Added 1 min ago
Home Health Licensed Practical Nurse
Healthfield Home Health, LLC
Stockbridge, GA
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Added 1 min ago
Home Health Licensed Practical Nurse
Healthfield Home Health, LLC
Stockbridge, GA
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Added 1 min ago
Home Health Registered Nurse
Chattahoochee Valley Home Health, LLC
Columbus, GA
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Added 1 min ago
Nurse Practitioner/Physician Assistant
CenterWell Senior Primary Care (GA), P.C.
Decatur, GA
Master’s Degree in Nursing or completion of a PA program with board certification.
Added 1 min ago
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Cashier Part Time
Lowes
Dallas, TX
- Part-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
L
Cashier Part Time
Lowes
Traverse City, MI
- Part-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
L
Cashier Part Time
Lowes
Hanover, PA
- Part-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible…
Added 1 min ago
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Retail Sales – Part Time
Lowes
Ithaca, NY
- $16 to $16.15 USD / hour
- Part-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added 1 min ago
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Retail Sales – Part Time
Lowes
Athens, GA
- Part-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
Added 2 mins ago
Warehouse Team Lead - 1st Shift
PLA Buyer LLC
Greenfield, IN
Employee Assistance Program (EAP) – Free and confidential support for work stress, grief, legal/financial issues, and more.
Added 2 mins ago
Warehouse Team Lead - 2nd Shift
PLA Buyer LLC
Greenfield, IN
Employee Assistance Program (EAP) – Free and confidential support for work stress, grief, legal/financial issues, and more.
Added 2 mins ago
Ethics Specialist II
Pinnacle Treatment Brand
Remote, United States
OR associate's degree in a related field and five (5) or more years of investigations, compliance, or audit experience, preferably in healthcare.

Percepta

Customer Experience Specialist

Melbourne, FL, United States

$18.34 USD / hour

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Job details

Pay: $18.34 USD / hour
Education: High school diploma
Experience: A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Posting language: English

Original job description

This position is fully on-site in Melbourne, Florida At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You’ll

Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
Act as a resource of all product knowledge and service support
Schedule activities as required for special events
Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
Be responsible for handling emails and chats
Exhibit strong follow up and organizational skills, in both verbal and written communication
Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed
Be responsible for documenting customer inquiries and concerns
Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
Participate in business-related marketing and sales projects
Meet specified goals as set forth by management
Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
Work as a team player – assist other team members when in need of support What You Bring to the Role
High school diploma required; Associate or bachelor’s degree is a plus
A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
Experience in a luxury field (hospitality or brand product) is a plus
Knowledge of the automotive industry is a plus
Strong verbal and written communication skills
Strong customer service, interpersonal, and relationship-building skills
Excellent English language (oral and written), with grammatical knowledge and etiquette
Typing skills (minimum of 30 words per minute) What You Can Expect
Starting pay rate of $18.34 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded - so people and ideas have room to grow.
Service beyond self – We serve others - clients, customers, and teammates - with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one - celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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