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Assistant Lab Manager
ECS Ltd
Melbourne, FL
Assists the Lab Manager in supervising daily laboratory operations
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Construction Materials Group Manager
ECS Ltd
Marietta, GA
ECS Limited is seeking an experienced engineering leader to manage our Atlanta office. As the Group Manager, you will oversee engineering projects, staff, business development, and…
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Field Services Manager
ECS Ltd
Greensboro, NC
ECS Limited is offering a unique opportunity for a talented and certified Field Services Manager to join our Greensboro team. We offer opportunities for professional development with…
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Senior Soils Laboratory Technician
ECS Ltd
Carrollton, TX
…soil and construction material samples and supports laboratory operations with increasing independence and technical expertise. This role includes interpreting test data, assisting with…
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Geotechnical Group Manager
ECS Ltd
Marietta, GA
ECS Limited is seeking an experienced engineering leader to manage our Atlanta office. As the Group Manager, you will oversee engineering projects, staff, business development, and…
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Assistant Project Manager III
Quanta Infrastructure Solutions Group, LLC
Spring, TX
…Inc. company (NYSE: PWR) is looking for an Assistant Project Manager (APM III) will assist/support the Project Manager (PM) on project tasks as assigned, follow-up on deliverables, and…
Added 1 min ago
Manufacturing Reliability & Process Manager
Amsted Automotive
Shelby Township, MI
…township is looking for a Manufacturing Reliability & Process Manager to lead maintenance strategy, equipment reliability, and continuous improvement initiatives that power production…
Added 1 min ago
Assoc. Product Manager (Technology )
Blackhawk Network
Pleasanton, CA
Collaborate with engineering, operations, legal, and business stakeholders to deliver scalable onboarding capabilities aligned with compliance, governance, and business needs.
Added 2 mins ago
Senior Sales Programs Manager
Zip
Remote, United States
This role reports to the Senior Director of GTM Operations and works in close partnership with sales leadership, marketing, enablement, solutions engineering, business value, and BDR. You…
Added 2 mins ago
Nebraska/Iowa Resources Business Group Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
…diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping…
Added 2 mins ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
…diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping…
Added 2 mins ago
Office Principal
HDR
Omaha, NE
…and serves as a day-to-day operational partner to the Area Manager. The Office Principal will assist with office operational matters for our engineering practice, as well as designated…
Added 2 mins ago
Senior Cybersecurity Risk & Vulnerability Management Advisor
The Vanguard Group, Inc.
Malvern, PA
Serves as the technical risk liaison between GTO (Global Technology Operations) and security stakeholders, helping infrastructure operations teams navigate the security organization,…
Added 2 mins ago
Senior Executive
Matrix Research, Inc.
Beavercreek, OH
The selected candidate will work closely with operations and engineering to identify, develop, and execute difficult research and prototype efforts to continue the company's current growth…
Added 3 mins ago
Account Manager
Havtech LLC
Columbia, MD
…protecting our environment. We are seeking a highly driven Account Manager who thrives on autonomy, enjoys building long-term client relationships, and has a proven ability to turn market…
Added 3 mins ago
Associate Program Consultant
120 Water, Inc.
United States
Bridges the S&D delivery team and 120Water's Product and Engineering teams by routing client feedback, bug reports, and feature requests to ensure the delivery team's insights inform…
Added 3 mins ago
Technical Program Manager
Stimulus Technologies
Remote, United States
…bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that…
Added 3 mins ago
PC
Kitchen Manager
P.F. Chang's China Bistro, Inc.
Lubbock, TX
- $66,000 to $81,000 USD / year
Experience: 3–5 years of restaurant management experience with leadership responsibility for restaurant and culinary operations, financial performance, team development, and Guest…
Added 3 mins ago
AA
Materials Control Analyst - Aviation
Aery Aviation, LLC
Newport News, VA
- $30 to $34 USD / hour
Aery Aviation, LLC is an aerospace engineering, aircraft modification, certification, manufacturing, and flight operations company headquartered in Newport News, Virginia. Aery provides…
Added 3 mins ago
CO
Assistant Planning Director
City of Saratoga Springs
Saratoga Springs, UT
- $93,396 to $112,075 USD / year
…Code administration, major planning initiatives, and staff operations. The position serves as a key leadership position within the Planning & Zoning Division and provides technical and…
Added 4 mins ago
Process Intelligence Intern, Distribution
Southeast Toyota Distributors, LLC
FL
…focus in: Business Administration, Supply Chain Management, Operations Management, AI/Machine Learning, Business/Data Analytics, or Industrial Engineering/Process…
Added 4 mins ago
Operations Project Management Intern
Southeast Toyota Distributors, LLC
FL
…program at an accredited college or university, with a focus in operations management, business administration, engineering, project management, program management, or a related field, and…
Added 4 mins ago
Complex Event Manager - FT
Westin Las Vegas
Las Vegas, NV
The Events Manager will be responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and…
Added 4 mins ago
DWU - CESC - Team Associate - C Shift
Cummins Talent Acquisition
Columbus, IN
Collaborate with the Team Manager, Supervisor, and Coordinator to manage job rotations and daily operations effectively
Added 4 mins ago
CO
Plumbing Field Engineer
City Of Atlanta
Atlanta, GA
- $47,474.94 to $67,000 USD / year
The purpose of this job is to supervise, participate in, and provide plumbing field-engineering services. Duties include but are not limited to supervising staff; coordinating activities;…

Peraton

Problem Manager

Fort Huachuca, AZ, United States

Target Salary Range $80,000 - $128,000.

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Job details

Pay: Target Salary Range $80,000 - $128,000.
Apply by: Nov 3, 2027
Experience: 10 years experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Position Summary

The Problem Manager is responsible for proactively identifying, analyzing, and resolving the underlying causes of incidents and service disruptions within the GCC enterprise environment. This role ensures long-term stability of IT services, drives root cause analysis (RCA), reduces recurring incidents, and promotes continuous improvement across service operations.

Key Responsibilities

Lead and coordinate the Problem Management process across the GCC enterprise.
Perform proactive and reactive problem identification, including analysis of incident trends and patterns.
Oversee and drive Root Cause Analysis (RCA) activities; ensure thorough documentation of findings and corrective actions.
Maintain the Problem Management Database (PMDB) and ensure all problems and known errors are accurately recorded.
Collaborate closely with Incident Managers, Service Owners, engineering teams, and other stakeholders to evaluate risks, prioritize problems, and implement preventive measures.
Develop and track Problem Records, Known Errors, and Workarounds to support faster incident resolution.
Facilitate Problem Review Boards or similar governance meetings; present updates, trends, and KPIs.
Monitor and report on Problem Management performance metrics, including mean time between failures (MTBF), recurring incidents, and root cause resolution timelines.
Ensure Problem Management processes align with ITIL, GCC policies, and Army enterprise service frameworks.
Recommend continuous improvement initiatives to enhance service reliability and operational resilience.

Qualifications

Required Qualifications

Active DoD Secret clearance
10 years experience
Strong understanding of ITIL v4, especially Problem, Incident, and Change Management processes.
Experience working in enterprise IT operations, preferably within a DoD or government environment.
Demonstrated capability conducting RCAs and analyzing complex technical problems.
Excellent communication, facilitation, and coordination abilities.
Ability to translate technical findings into clear, actionable recommendations.

Preferred Qualifications

ITIL v4 Foundation or higher certification.
Experience with Army or GCC-specific service delivery frameworks.
Familiarity with enterprise service management tools (e.g., ServiceNow, Remedy, or GCC equivalents).
Background in network operations, infrastructure, cybersecurity, or system engineering.

Core Competencies

Analytical thinking and problem-solving
Coordination and stakeholder management
Technical aptitude across enterprise IT systems
Documentation excellence
Continuous improvement mindset
Risk evaluation and mitigation

Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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