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Added 1 min ago
Talent Acquisition University Recruiting and Relations Manager 2
Northrop Grumman
Linthicum Heights, MD
…a Talent Acquisition (TA) University Recruiting & Relations Manager 2 to join the DS Talent Acquisition (TA) organization. We’re looking for strategic thinkers, systems connectors, and…
Added 1 min ago
Business Analytics Consultant Senior
PNC
Gaithersburg, MD
…success. As a Senior Business Analyst Consultant within PNC's Enterprise Testing Services organization, you will be based in Birmingham, AL, Cleveland, OH, Gaithersburg, MD, Houston, TX, or…
Added 1 min ago
Software/Web Developer (SharePoint) – TS/SCI required
General Dynamics Information Technology
Fort Meade, MD
DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
Added 1 min ago
Global Partner Manager – Autonomous Workforce/GBS, Deloitte
ServiceNow, Inc.
Silver Spring, MD
Global Partner Manager – Autonomous Workforce/GBS
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Policy Team Lead
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Bethesda, MD · Chevy Chase, MD
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Senior Cybersecurity Architect (Cloud)
Amentum
Annapolis, MD
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Cybersecurity Engineer (Cloud)
Amentum
Annapolis, MD
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Senior National Account Manager, Personal Insurance
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Baltimore, MD
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TEKsystems
Baltimore, MD
- $105,000 to $150,000 USD / year
…growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our…
Added 2 mins ago
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Category Manager - Capital & Plant Services
W. R. Grace
Columbia, MD
- $120,575.2 to $165,790.9 USD / year
Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses
Added 6 mins ago
Director, Global Procurement - Technology, AI & Contact Center
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Senior Manager, Commercial Insights AI & Innovation Solutions
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Added 12 mins ago
Principal Computer Systems Analyst - Windows
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Added 13 mins ago
Sr Principal Linux Systems Administrator - Polygraph
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Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management.
Added 25 mins ago
Mgr, Ops Accounting Transformation
Tractor Supply Company
Brentwood, TN
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Added 26 mins ago
Associate Manager, Training (Manufacturing)
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…live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500…
Added 27 mins ago
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Senior Accounting Manager
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Santa Ana, CA
- $100,000 to $120,000 USD / year
…hydroponic farming and water-reuse systems for commercial and enterprise clients. We are a licensed C-10 contractor with construction crews across California, and we manufacture our own EV…
Added 27 mins ago
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Senior Accounting Manager
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Newport Beach, CA
- $100,000 to $120,000 USD / year
…hydroponic farming and water-reuse systems for commercial and enterprise clients. We are a licensed C-10 contractor with construction crews across California, and we manufacture our own EV…
Added 27 mins ago
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Senior Accounting Manager
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Irvine, CA
- $100,000 to $120,000 USD / year
…hydroponic farming and water-reuse systems for commercial and enterprise clients. We are a licensed C-10 contractor with construction crews across California, and we manufacture our own EV…
Added 27 mins ago
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Senior Accounting Manager
ZERO IMPACT ENERGY
Fountain Valley, CA
- $100,000 to $120,000 USD / year
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Added 27 mins ago
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Senior Accounting Manager
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Costa Mesa, CA
- $100,000 to $120,000 USD / year
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Added 34 mins ago
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Senior Manager, Program Management
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BENTONVILLE, AR
- $80,000 to $155,000 USD / year
Influence and align stakeholders across Operations, Engineering, Technology, Finance, Compliance, Sustainability, and Facility Services to execute strategic priorities and deliver…
Added 37 mins ago
Identity Management/Active Directory SME
LEIDOS, INC.
Alexandria, VA
Leidos is seeking a Identity Management/Active Directory Subject Matter Expert (SME) to partner on a large enterprise IT contract for the DOD. Administrator will be responsible for…
Added 39 mins ago
Senior Director, Chief of Staff
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San Francisco, CA
…the executive leadership team makes decisions, holding the enterprise accountable to its commitments, and connecting work across functions so we move as one team. You will proactively spot…

Peraton

Help Desk Manager

Robins AFB, GA, United States

Target Salary Range $80,000 - $128,000.

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Job details

Pay: Target Salary Range $80,000 - $128,000.
Apply by: Nov 3, 2027
Experience: 6 years of relevant experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is hiring an experienced Help Desk Manager for its' Product Data Systems Support (PDSS) program located at Robins Air Force Base.

Location: On-site at Robins AFB, GA

Role & Responsibilities:

The Help Desk Manager leads the delivery of customer-focused, timely, and secure information technology (IT) support in a Department of Defense or comparable enterprise environment.
The position manages help desk personnel, assigns and prioritizes work, monitors service-level performance, resolves escalated incidents, and coordinates with technical teams and stakeholders to sustain reliable IT services.

Essential Duties and Responsibilities:

Lead, supervise, mentor, and evaluate help desk personnel supporting Tier 1 and Tier 2 IT services.
Manage daily help desk operations, including staffing, workload distribution, ticket queues, incident prioritization, escalation, and customer communications.
Ensure incidents and service requests are recorded, tracked, resolved, and closed in accordance with established service-level agreements (SLAs), procedures, and customer requirements.
Monitor help desk performance indicators, including ticket volume, response and resolution times, backlog, first-contact resolution, recurring incidents, and customer satisfaction.
Develop and deliver weekly and monthly service desk performance reports, SLA dashboards, trend analyses, and recommend corrective actions for customer leadership.
Coordinate escalated technical issues with system administrators, network engineers, cybersecurity personnel, vendors, developers, and other support organizations.
Establish and maintain standard operating procedures, knowledge articles, escalation procedures, and end-user support documentation.
Identify root causes of recurring issues and lead continuous service-improvement efforts to reduce repeat incidents and improve customer experience.
Support user-account, permissions, software-installation, configuration, troubleshooting, and workstation-support activities, as required.
Ensure help desk operations comply with applicable DoD security requirements, organizational policies, audit requirements, and documentation standards.
Communicate operational risks, service impacts, performance metrics, and recommended actions clearly to technical personnel and nontechnical leadership.
Support validation activities for regulated IT systems, including maintaining required procedures, documentation, status reporting, and coordination with clients, developers, and operational personnel, as applicable.

#PDSS

Qualifications

Basic Qualifications:

6 years of relevant experience.
Experience leading help desk, service desk, or multi-tier technical-support teams in a high-tempo operational environment.
Experience managing incident triage, workload allocation, escalations, customer communications, and SLA performance.
Knowledge of IT troubleshooting, technical documentation, service-management practices, and end-user support processes.
Experience with Active Directory, Windows file shares, user-account administration, and permissions management.
Experience with IT service-management tools, ticketing systems, knowledge-management platforms, and SLA/SLO reporting.
Current CompTIA Security+ certification.
U.S. citizenship.
Ability to meet eligibility requirements for a Secret clearance.
Ability to meet eligibility requirements for a DoD CAC.

Preferred Qualifications:

BA/BS degree and minimum of 2 years of relevant experience specifically in leading help desk, service desk, or multi-tier technical-support teams in a high-tempo operational environment.
Active DoD Secret clearance, or an inactive Secret clearance that has been inactive for no more than two years.
Current or recent CAC, issued within the past 90 days.
Knowledge of DoD cybersecurity and information-assurance requirements.
Experience supporting DoD networks or comparable enterprise IT environments.
Experience with capacity planning, workforce management, service reporting, and continuous process improvement.
Experience supporting databases and client database connections.

Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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More about this job

Skills

Technical support
Computer technology
Prioritization
Customer service
Leadership
Cybersecurity
Documentation
Customer experience
Troubleshooting
Security regulations
Reporting
Microsoft Active Directory
Microsoft Windows
IT service management
Security+
Process improvement

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