Client Experience Specialist

Title: Client Experience SpecialistLocation: Moorestown, NJDuration: 3 month contract-to-hirePay: $21 - $26.50 per hour

The Client Experience Specialist to help clients turn their goals into memorable branded promotional merchandise solutions.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, providing exceptional customer service and support.
• Manage customer orders and projects from initial request through delivery, ensuring deadlines and quality standards are met.
• Recommend products and solutions that align with client needs, budgets, brand standards, and project goals.
• Review and verify pricing, quantities, artwork, specifications, production requirements, shipping details, and associated costs for accuracy.
• Coordinate with suppliers and manufacturers to confirm product availability, pricing, production capabilities, and delivery schedules.
• Collaborate with Sales, Production, Art, Accounting, Warehouse, and other internal teams to ensure seamless project execution.
• Resolve order, delivery, billing, and quality issues in a timely and professional manner.
• Identify opportunities to strengthen client relationships, improve processes, and support business growth.
• Maintain accurate records within CRM, ERP, and customer support systems.
• Utilize company-approved technology and tools to improve efficiency and support client-focused activities.

Requirements

• 3+ years of experience in customer service, account management, order processing, project coordination, or a related field.
• Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred; equivalent experience considered.
• Strong verbal and written communication skills with the ability to build relationships and effectively interact with clients, suppliers, and internal teams.
• Excellent organizational, time management, and multitasking abilities in a fast-paced environment.
• High attention to detail with strong numerical and analytical skills.
• Demonstrated problem-solving abilities and a proactive, solutions-oriented approach.
• Ability to balance customer satisfaction, operational requirements, and business objectives.
• Dependable, adaptable, and team-oriented with a strong commitment to follow-through.
• Proficiency with Microsoft Office applications and CRM/ERP systems; SAP Business One experience is a plus.
• Experience working with suppliers, production environments, inventory management, or fulfillment operations is preferred.

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