Jobs in the United States

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Continuous Service Improvement/Operational Excellence Analyst
NTT Global Data Centers Americas, Inc.
Remote, United States
The role supports day-to-day business operations for the Investment Teams and works with Finance, Sourcing and Procurement, vendors, and COO functions. The role maintains operational…
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Manager Technical Services
Tyson Shared Services, Inc.
Caseyville, IL
This role provides leadership and technical direction for Research and Development Technical Services at assigned manufacturing facilities and co-manufacturers. The R&D Technical Service…
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BIBIBOP Operations Leader - Walnut
BIBIBOP
Cary, NC
Must have authorization to work in the U.S · Vaild Driver's License required
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BIBIBOP Operations Leader - Champaign
BIBIBOP
Champaign, IL
Must have authorization to work in the U.S · Vaild Driver's License required
Added just now
HT
People Operations Business Partner
HomeTown Ticketing, LLC
Remote, United States
- $80,000 to $85,000 USD / year
…passion for serving those who shape our future, we make event operations effortless – so schools can focus on what truly matters: creating lasting impact in their…
Added 1 min ago
Clinical Operations Manager
University of North Carolina- Chapel Hill
NC
The Clinical Operations Manager provides oversight and management of a large number of clinical research staff to ensure safe, compliant, efficient, and effective conduct of oncology…
Added 1 min ago
Study Coordinator
University of North Carolina- Chapel Hill
CHAPEL HILL, NC · NC
…implementation, and closure, under the direction of a Clinical Operations…
Added 1 min ago
Business Development Manager
Scout Freight
Dalton, GA
As a Business Development Manager, you'll spearhead customer acquisition and account growth across Scout Freight’s specialized service offerings - such as dry/liquid bulk, heavy haul,…
Added 1 min ago
DB
Operations Supervisor-Shipping
Default Brand
Redlands, CA
- $73,000 to $84,000 USD / year
The Operations Supervisor plans, directs, and assigns work activities within a manufacturing or distribution environment. This role supports and implements company policies and procedures…
Added 1 min ago
General Manager
Restaurant Technologies
North Las Vegas, NV
The General Manager I is pivotal in driving depot success by skillfully leading both individuals and team leaders at a specific depot location; serving upwards of 800 customers. The General…
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Senior Manager, Sales Operations, Data, Analytics, and Forecasting
Salomon
Ogden, UT
The Senior Manager, Sales Operations serves as the operational and analytical backbone of the North America sales organization. This role is responsible for leading a team focused on…
Added 2 mins ago
Principal Sourcing Project Manager
Tennant Company
Eden Prairie, MN
…creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you…
Added 3 mins ago
CO
Enterprise Security Lead
City of Indianapolis and Marion County
Indianapolis, IN
- $44.02 USD / hour
Experience in IT administration, engineering, systems support, security operations, or another technical discipline that provides a practical understanding of enterprise IT environments.…
Added 3 mins ago
General Manager
SupplyLogic
Kansas City, MO
The General Manager (Kansas City) is a key position within Operations, with responsibility and oversight with warehousing, distribution, production (kitting & re-pack operations), and…
Added 3 mins ago
Sr. Case Manager, Reimbursement
United Biosource Corporation
Remote, United States
Must possess a strong critical thinking skillset along with the ability to multi-task
Added 3 mins ago
2nd Shift Operations Manager - Transport - TJUH
Thomas Jefferson University Hospitals, Inc.
Philadelphia, PA
The Operations Manager works collaboratively with all levels of leadership teams at THOMAS JEFFERSON UNIVERSITY HOSPITAL and within the Health System, as directed. Develops and implements…
Added 3 mins ago
VT
Director, Human Resources
Virginia Tech Applied Research Corporation
Arlington, VA
- $180,000 to $200,000 USD / year
The Director will oversee and at times directly participate in core HR operations including bi-monthly payroll, employee relations, recruiting support, onboarding, HR records, policy…
Added 3 mins ago
Project Controls Analyst
Pacific Gas And Electric Company
Rocklin, CA
This journey level Project Controls Analyst position provides support to Project Managers on Electric Operations projects with minimal guidance of the Project Manager/PCA Supervisor. If…
Added 3 mins ago
Project Controls Analyst
Pacific Gas And Electric Company
American Canyon, CA
This journey level Project Controls Analyst position provides support to Project Managers on Electric Operations projects with minimal guidance of the Project Manager/PCA Supervisor. If…
Added 4 mins ago
SO
REGULATORY SUPERVISOR/CONSULTANT - SES - 64080551
State of Florida
TALLAHASSEE, FL
- $40,474.72 to $43,000 USD / year
Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.*
Added 4 mins ago
CRIMINAL JUSTICE INFO CONSULTANT II - 71000122
State of Florida
TALLAHASSEE, FL
Under the direction of the Computer Applications Support Manager, the incumbent in this position is responsible for independently participating in various projects related to the Crime…
Added 5 mins ago
UO
Advancement Database Maager
UNIVERSITY OF LYNCHBURG
Lynchburg, VA
- $64,000 to $71,000 USD / year
The Advancement Database Manager oversees the accuracy, integrity, security, and strategic use of the University’s fundraising database, Blackbaud Raiser’s Edge NXT. Reporting to the…
Added 5 mins ago
Store Manager
Staples Canada
Butler, PA
Provide strong leadership in community, customer service, sales, and team development.
Added 5 mins ago
Store Operations Manager
Tractor Supply Company
Flushing, MI
Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):
Added 5 mins ago
Team Leader, Sales
Euromarket Designs, Inc.
United States
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.

Closed listing

PeoplesBank

Customer Relations Supervisor

Worcester, MA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

About Cornerstone Bank Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch - every time. At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values - they’re how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences.

Position Summary As a Customer Relations Supervisor at Cornerstone Bank, you play a key role in supporting the Bank’s mission of helping individuals and businesses thrive by delivering exceptional, relationship-based service. Rooted in the communities of Central Massachusetts, this role combines hands-on customer service with branch leadership, overseeing daily operations, supporting staff training and development, and ensuring compliance with banking regulations and policies. The Customer Relations Supervisor builds strong, trusted relationships with customers by identifying their financial goals and providing thoughtful guidance, while also maintaining operational excellence through cash management, transaction oversight, and promotional activities. Working collaboratively within the branch management team, this position supports a welcoming, inclusive banking environment where teamwork, accountability, and outstanding customer experiences are achieved every day.

Responsibilities and Accountabilities

Supervises and schedules the daily activities of the Branch as needed and assists in the training and development of staff; introduces and orients the staff to new products, services procedures, etc.
Verifies and distributes cash as required. Orders cash and negotiable instruments, verifies delivery and prepares cash shipments. Balances value and branch.
Builds trust with customers by identifying financial goals through established customer experience processes and proactively provide advice and guidance to customers to help them meet their financial goals.
Follows up with customers as outlined in the customer experience process. Work within the established framework to achieve branch targets.
May take part in bank wide projects and initiatives.
Actively participate, promote and coordinate any and all promotional activities within the Branch.
Provides efficient, effective and courteous customer service. Perform a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags, check cashing, etc.
Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations, ie. Reg CC and the Bank Secrecy Act, etc.
Maintains and exercises override / approval authority as part of the management team of the branch.
Performs all duties in accordance with prescribed regulatory compliance guidelines.
Other related duties as requested.

Qualifications

Ability to give and accept instruction and the desire to oversee and assist others
Demonstrated customer service skills
Must be comfortable performing basic math calculations
Strong verbal and written communication skills; possesses professional communication ability including active listening
Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
Excellent organizational skills
Capable of handling sensitive and confidential situations and documentation
Must be available to work extended and/or weekend hours and attend training as needed
Must be able to use various types of office equipment, including computer terminal

Education/Training/Experience

High School Diploma or equivalent
Must have One year or more experience with working knowledge of the Bank’s products, policies and procedures
Requires twelve to eighteen months in branch training to learn all aspects of position

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required. NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job. Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Skills

Customer relations
Customer service
Leadership
Staff training
Regulatory compliance
Cash handling
Training and development
Customer experience
Documentation
Communication skills
Active listening
Interpersonal skills
Organizational skills
Office equipment
Work independently

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Jobs in the United States