Loan Processing Representative Regular Full time Holyoke, MA, US Requisition ID: 2661 Salary Range: \$52,000.00 To \$62,000.00 Annually Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let\'s make a difference together! Summary: The Loan Processing Representative plays a critical role in supporting the Bank\'s lending operations by onboarding new loan applications received through various channels and ensuring a seamless, compliant, and customer-focused experience throughout the loan process. This position is responsible for reviewing and analyzing loan files for completeness, accuracy, and qualification; gathering and ordering required documentation; preparing disclosures; coordinating with borrowers, loan originators, underwriters, attorneys, and other third-party stakeholders; and managing a pipeline of loan applications from application through closing. The ideal candidate demonstrates exceptional attention to detail, strong analytical and communication skills, and a commitment to regulatory compliance, while maintaining current knowledge of conventional lending guidelines, federal and state regulations, and Bank policies and procedures. This role requires a customer service mindset, the ability to manage multiple priorities effectively, and a dedication to delivering accurate, timely, and high-quality loan processing support. Education and Experience: Associate\'s degree (A. A.) or equivalent from two-year college OR technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience Skills Required: Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Excellent verbal and written communication skills Discretion and dedication to protecting the financial privacy of clients, business partners, and employer. Certifications / Licenses and/or registrations: This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules. SEE THE PEOPLE\'S BANK WEBSITE FOR MORE INFORMATION