Customer Support / Dispatch And Sales Support Associate

Customer Support / Dispatch And Sales Support Associate

PeopleReady of Turlock, CA is now hiring Customer Support / Dispatch And Sales Support Associates! As a Customer Support / Dispatch And Sales Support Associate, you will do a variety of work in different industries.

Apply today and you could start as soon as tomorrow.

As a PeopleReady associate you'll benefit from:

• Next-day pay for many of our open positions
• The choice of long-term positions for steady work or short-term positions for extra cash
• The convenience of applying for and accepting jobs right from our mobile app, JobStack! Text “READY” to 81555 to download JobStack and get started today

Pay Rate:

The pay rate for this job is $25 - $30 / hour*

What you'll be doing as a Customer Support / Dispatch And Sales Support Associate:

• Provide customer support via phone, email, live chat, and social media
• Answer incoming calls and serve as the primary point of contact for customers
• Monitor and respond to customer emails, chats, and inquiries
• Handle customer questions, concerns, and special requests professionally
• Request, coordinate, and distribute floor plans, diagrams, and other job-related documents
• Process and coordinate Certificate of Insurance (COI) requests

Quotes & Sales Support

• Create quotes from Requests for Quote (RFQs) and submit them for approval
• Send approved quotes to clients
• Assist sales representatives by preparing quotes for final review
• Follow up on pending bids and sales opportunities
• Communicate with clients regarding quotes and proposal status
• Gather and verify customer contact information

Operations, Routing & Dispatch

• Create delivery routes and assign drivers
• Schedule and monitor deliveries
• Coordinate with supervisors to track job progress and meet deadlines
• Prepare and distribute paperwork for new jobs
• Dispatch work orders to appropriate departments

Billing & Documentation

• Track and manage incidental charges through completion
• Send customer notifications and updates
• Coordinate incidental billing information with accounting
• Document and maintain records of damages when applicable
• Maintain accurate records within CRM and tracking systems

Inventory & Administrative Support

• Assist with inventory tracking and management
• Generate and manage QFRC and RFID inventory records
• Scan, organize, and maintain Fire Certificate documentation
• Prepare and distribute swatches and samples
• Support marketing and social media initiatives as assigned
• Escalate unresolved issues according to company procedures
• Participate in training, coaching, and quality review programs

Available shifts:

Shift timings - All Available

Job requirements:

• Applicants must be at least 18 years of age to be considered for employment with PeopleReady
• High school diploma or equivalent required
• Previous customer service experience in a call center, retail, hospitality, office support, or related environment preferred
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Strong organizational, time management, and problem-solving skills
• Ability to work independently and collaboratively within a team
• Strong attention to detail and accuracy
• Proficient computer skills with the ability to learn new software and systems quickly
• Ability to navigate CRM, ticketing, scheduling, inventory management, and communication platforms
• Ability to type accurately at a minimum of 40 words per minute
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to lift and carry up to 50 pounds for short distances
• Ability to assist with light warehouse and inventory-related duties when required
• Ability to remain professional, patient, and calm when handling challenging situations
• Ability to maintain a high level of professionalism and represent the company positively in all customer interactions
• Background check and drug test required

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today.

*Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.

Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short-term disability. More details about our benefits can be found by copying and pasting this URL into your browser: https://flimp.live/TrueBlueAssociates.

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

#PriL