Jobs in the United States

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Added 1 min ago
Property Manager
Bear Property Management
Salem Lakes, WI
Manage daily site operations, resident relations, customer service, and issue resolution.
Added 1 min ago
BUSINESS SERVICE SUPERVISOR - BILINGUAL
IL
Demonstrate analytical and organizational, problem-solving, critical thinking, time management and conflict resolution skills.
Added 2 mins ago
Tool Designer
MetalCraft of Mayville
West Bend, WI
Associate degree in Mechanical Design or 5 years practical experience in tool and die or tool design.
Added 2 mins ago
HH
Patient Advocacy, Marshall Medical Centers, South, Full-Time, Days
Huntsville Hospital Health System
Boaz, AL
- Full-time
· Associate’s degree in health administration, communications, public relations, marketing, or other clinical field.
Added 2 mins ago
EE
Electrical Support
Engineering Economics, Inc.
Sterling, VA
- $38.58 to $54.97 USD / hour
Participate in system testing across a range of conditions - full load, no load, and failure scenarios, tracking issues and corrective actions through resolution.
Added 4 mins ago
BUSINESS SERVICE SUPERVISOR - BILINGUAL
IL
Demonstrate analytical and organizational, problem-solving, critical thinking, time management and conflict resolution skills.
Added 4 mins ago
Pharmacy Sales Technician
Weis Markets, Inc.
Williamsport, PA
…prescription interpretation & entry, insurance billing and basic problem…
Added 5 mins ago
Supervisor, Pharmacy Fulfillment Operations | Onsite - Chesterfield
Blink Health
Chesterfield, MO
Flag compliance risks or recurring errors to senior leadership for resolution.
Added 6 mins ago
Manager, Laboratory Medicine – Main Hospital Rapid Results Lab (MHRRL)
Memorial Sloan Kettering Cancer Center
NY
Sound judgment and decision-making skills, with a proactive approach to problem resolution.
Added 7 mins ago
J
Litigation Attorney
Jobot
Buffalo, NY
- $80,000 to $110,000 USD / year
Provide timely updates on case developments, litigation budgets, risk assessments, and resolution strategies.
Added 7 mins ago
Program Manager
Machine Specialties, Inc.
Whitsett, NC
Seeks team input to promote rapid resolution to issues. Coaches and provides feedback.
Added 7 mins ago
School Resource Officer - Corporal
County of Oconee
WALHALLA, SC
Instruct students, faculty, and staff in crime prevention and conflict resolution methods; provide instruction in law obedience.
Added 9 mins ago
Patient Access Center Coordinator
CORP - HM Corporate Division - The Methodist Hospital
United States
Role models healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Serves as preceptor, mentor, and resource to less experienced staff.…
Added 9 mins ago
Help Desk Technician
Jacksonville, FL
…hardware, software, and connectivity issues while ensuring timely resolution of IT-related requests. The ideal candidate has strong problem-solving skills, technical knowledge, and a…
Added 11 mins ago
A
Associate Device Software Engineer
AbbVie
Irvine, CA
- $58,656 to $103,500 USD / year
The Associate Device Software Engineer contributes to the development and lifecycle support of software for hardware-integrated, regulated medical devices and associated engineering tools.…
Added 13 mins ago
Human Resources Analyst II - Benefits
Augusta Richmond County
Augusta, GA
Excellent negotiation, and conflict resolution skills with strong analytical and problem-solving skills
Added 14 mins ago
SO
Community Corrections Officer 2 (Or CCO1) - Longview
State of Washington
Longview, WA
- $4,880 to $7,994 USD / month
Added 14 mins ago
O
Senior Associate System Engineer
Oracle
United States
- $23.8 to $56.83 USD / hour
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients…
Added 14 mins ago
O
Senior Associate System Engineer
Oracle
United States
- $23.8 to $56.83 USD / hour
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients…
Added 14 mins ago
O
Senior Associate System Engineer
Oracle
United States
- $23.8 to $56.83 USD / hour
As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients…
Added 14 mins ago
F
Operations Supervisor
Forward
Minneapolis, MN
- $65,000 to $75,000 USD / year
…operational excellence goals. They play a critical role in problem-solving, process optimization, and issue resolution in fast-paced operational…
Added 17 mins ago
Store Human Resource Representative
Meijer Great Lakes LP
Hillsdale, MI
…leadership regarding employee relations activities, dispute resolution procedures, corrective and disciplinary actions, terminations and EEO matters affecting…
Added 18 mins ago
I+S Customer Solutions Supervisor
Univar Solutions
Dublin, OH
…order management execution, service levels, productivity, issue resolution, and quality outcomes. This includes coaching and developing employees, managing workforce performance, fostering…
Added 18 mins ago
Sales Representative (El Paso)
Glazer's Beer and Beverage
El Paso, TX
…dissatisfaction; ask questions that can facilitate movement from problem to resolution…
Added 18 mins ago
IT Service Desk Technician Level II
Southern Devall Towing Co
Sulphur, LA
…coordinates the handoff and follows up with the employee through…

People Driven Credit Union

Digital Operations Team Lead

Southfield, MI, United States

$27.25 to $34.06 USD / hour

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Job details

Pay: $27.25 to $34.06 USD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

Description

Are you People Driven? Do you enjoy forward thinking and problem solving? People Driven Credit Union (PDCU) is seeking a Digital Operations Team Lead to support our evolving AI-enabled member interaction technologies. This is an opportunity for a curious, analytical problem-solver who enjoys exploring how technology works, interpreting data, and finding ways to make processes smarter, more efficient, and more effective.

About People Driven Credit Union:

At People Driven Credit Union, we build strong relationships with our members and community with the goal to strengthen the financial well-being of those we serve. Our members have been at the core of who we are for over 90 years. People Driven believes in mutual success built on cultivation of long-term team member, member and vendor relationships. Embrace a culture that celebrates member-centricity and excellence, providing you with the motivation to excel every day!

Why join People Driven Credit Union?

Employer paid medical, dental and vision for you and a low cost to add family members!
Additional benefits including an employer sponsored 40lK program, vacation and personal time off!
Federal holidays off with pay!
A wellness program including fitness and wellbeing program reimbursements!
To learn more about PDCU go to our website at https://www.peopledrivencu.org

A Day in the Life:

The Digital Operations Team Lead provides advanced operational, analytical, and day-to-day support for PDCU's AI-enabled member interaction systems and related technologies. This position plays a key role in monitoring system performance, analyzing operational and member interaction data, identifying trends and opportunities, and developing recommendations for system, workflow, and process improvements.

The Digital Operations Team Lead serves as a resource to management, team members, internal departments, and technology partners by providing insight into system performance and recommending changes that improve efficiency, accuracy, automation, and service delivery. The Lead may assist with testing and implementation of approved system enhancements and helps ensure changes are effectively incorporated into day-to-day operations.

Essential Duties and Responsibilities – Other duties may be assigned.

Support the ongoing operation, monitoring, and optimization of PDCU's and digital member interaction technologies.
Monitor system performance, interaction outcomes, workflows, and key performance indicators to identify trends, issues, and opportunities.
Conduct ongoing reviews of system performance and recommend updates or enhancements based on data, member interactions, team feedback, and operational needs.
Serve as a knowledgeable resource regarding system functionality, processes, workflows, and established procedures.
Coordinate with technology vendors and internal stakeholders to investigate issues, communicate needs, and support the resolution of system concerns.
Monitor escalated member interactions for quality, accuracy, professionalism, and appropriate resolution.
Personally assist with highly complex, sensitive, or escalated member situations when necessary.
Analyze system reports, member interaction data, team feedback, and operational trends to identify opportunities for improvement.
Develop and present recommendations to management regarding system functionality, knowledge content, workflows, automation, and operational processes.
Provide first-level coaching and guidance to team members to reinforce established processes, service expectations, and effective use of technology.

Requirements

Education:

High School Diploma or equivalent.
Associate’s Degree in business, communications, or data analytics or the equivalent combination of education, training and experience in the financial industry preferred.

Experience:

Minimum 3 years of customer service experience in a full-service financial institution required.
Minimum of 1 year of experience as team lead or equivalent, including handling escalated concerns
Experience with reporting, business intelligence, AI, digital banking, contact-center, or knowledge-management tools.

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