Jobs in the United States

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IR
Senior Tax Analyst
Internal Revenue Service
Richmond, VA · Cheektowaga, NY · Jacksonville, FL · Cleveland, OH · Baltimore, MD · Lanham, MD · Holtsville, NY · Washington, DC · Indianapolis, IN · Martinsburg, WV · Memphis, TN · Philadelphia, PA · Seattle, WA · Covington, KY · Fresno, CA · Denver, CO · Atlanta, GA · Ogden, UT · Austin, TX · Dallas, TX · Kansas City, MO · Saint Louis, MO · Franklin, TN · Portland, OR · Oakland, CA · Andover, MA · Pittsburgh, PA
- $125,776 to $197,200 USD / year
…groups, and performs independent analyses of area or nationwide program…
Added 9 mins ago
Policy Analyst for Technology & Innovation
City of New York
New York City, NY
- The Policy Analyst will support the Office of Technology and Innovation (OTI) on special projects and strategic planning related to tech innovation, digital service delivery, and improved…
Added 10 mins ago
NA
PROGRAM ANALYST
Naval Air Systems Command
Point Mugu, CA · China Lake, CA
- $104,349 to $161,313 USD / year
You will serve as a PROGRAM ANALYST in the UNMANNED SYSTEMS, AIR WING I&I/EW EFFECTS PRD DIR of NAVAIRWARCENWPNDIV CHINA LAKE.
Added 15 mins ago
AC
Supply Systems Analyst
Air Combat Command
Moody AFB, GA
- $61,722 to $80,243 USD / year
Knowledge of supply system operations and procedures to include information technology system capabilities and applications to support program analysis.
Added 20 mins ago
DC
Contract Price/Cost Analyst
Defense Contract Management Agency
Melbourne, FL · El Segundo, CA · Orlando, FL · Indianapolis, IN · Redondo Beach, CA · Littleton, CO · Box Elder County, UT · Marietta, GA · Tucson, AZ · Cincinnati, OH · Portsmouth, RI · East Hartford, CT · Grand Prairie, TX · Tewksbury, MA · McKinney, TX · Fort Worth, TX · Greenville, TX · Windsor Locks, CT · Baltimore, MD
- $89,508 to $135,657 USD / year
To qualify for a Contract Price/Cost Analyst, your resume and supporting documentation must support:
Added 22 mins ago
AN
SUPERVISORY ITSPEC (CUSTOMER SUPPORT) (Title 5)
Army National Guard Units
Camp J T Robinson, AR
- $89,508 to $116,362 USD / year
…computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and…
Added 23 mins ago
Financial Management - E2
Lockheed Martin
Highlands Ranch, CO · Highlands Ranch
We are seeking a Financial Analyst to join our team in program finance for the Orion Program. The Orion Multi-Purpose Crew Vehicle is NASA's first spacecraft designed for long-duration,…
Added 24 mins ago
Items Analyst Sr - E3
Lockheed Martin
Grand Prairie, TX · Grand Prairie
You will be the Items Analyst Sr for the PAC 3 Sustainment Field Operations team. Our team is responsible for ensuring every PAC 3 field mission has the right parts, at the right time, by…
Added 26 mins ago
AN
IT SPECIALIST (NETWORK)
Air National Guard Units
Belle Chasse, LA
- $68,545 to $97,867 USD / year
…computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and…
Added 28 mins ago
AN
SUPV ITSPEC (SYSADMIN) (Title 32)
Air National Guard Units
Fort Smith, AR
- $89,508 to $116,362 USD / year
…and objectives that integrate unit and overall information technology program objectives. Researches, interprets, analyzes and applies applicable information technology guidelines, policies…
Added 28 mins ago
DO
SUPERVISORY PROGRAM ANALYST
Department of the Air Force
Lackland AFB, TX
- $108,001 to $140,403 USD / year
4. Skill, judgement, resourcefulness, originality, and ability to foresee the impact of changing technology and in applying analytical and evaluative techniques to identify, investigate and…
Added 31 mins ago
BP
Account Analyst (Technology Innovation)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
A successful candidate in this position will serve as a Technology Innovation Account Analyst responsible for supporting and coordinating engagements with external entities integral to…
Added 31 mins ago
IR
Management and Program Analyst (Operations Advisor)
Internal Revenue Service
IRS Nationwide Locations
- $125,776 to $197,200 USD / year
program operations and the administrative management of the organization.
Added 37 mins ago
OA
Program Analyst
Other Agencies and Independent Organizations
Washington, DC
- $143,913 to $187,093 USD / year
…and a single point of contact for the passport adjudication program across the United…
Added 45 mins ago
DA
IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $90,925 to $118,204 USD / year
Cybersecurity Code 801- Program Manager: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or…
Added 47 mins ago
OO
Management and Program Analyst (Policy and Program Quality)
Office of the Secretary
Washington, DC
- $121,785 to $187,093 USD / year
This vacancy is for a Management and Program Analyst (Policy and Program Quality) in the Office of the Secretary within the Department of Commerce.
Added 49 mins ago
OO
Management Analyst (Program Manager)
Office of the Secretary of Defense
Alexandria, VA
- $121,785 to $187,093 USD / year
The DoW CIO advises the Secretary and Deputy Secretary of War on information technology, national security systems, and information resources management. Responsibilities include command…
Added 50 mins ago
Troubleshoot Bachelors Degree Analyst
COOLSOFT
Lansing, MI
Job Description Analyst: MDM Projects, Troubleshoot, Apache Kafka/Confluent Kafka, Bachelors Degree
Added 56 mins ago
DC
Program Analyst (Earned Value Management)
Defense Contract Management Agency
Saint Louis, MO
- $91,779 to $119,315 USD / year
To qualify for a Program Analyst (Earned Value Management), your resume and supporting documentation must support:
Added 56 mins ago
OO
Supervisory Management and Program Analyst
Office of the Secretary of Health and Human Services
Atlanta, GA · Morgantown, WV · San Francisco, CA · Denver, CO · Washington, DC · Dallas, TX · Boston, MA · New York, NY · Nashville, TN
- $126,384 to $164,301 USD / year
As a Supervisory Management and Program Analyst, you will:
Added 1 hour ago
OA
Student Trainee Management and Program Analyst
Other Agencies and Independent Organizations
Washington, DC
- $37,112 to $54,160 USD / year
The Department of Energy (DOE) is looking for motivated, forward-thinking individuals to join our Power Up Program. This internship gives you hands-on work experience, direct mentorship,…
Added 1 hour ago
OA
Student Trainee Management and Program Analyst
Other Agencies and Independent Organizations
Washington, DC
- $46,610 to $75,059 USD / year
The Department of Energy (DOE) is looking for motivated, forward-thinking individuals to join our Power Up Program. This internship gives you hands-on work experience, direct mentorship,…
Added 1 hour ago
HA
PROGRAM ANALYST
Headquarters, Air Force Reserve Command
Robins AFB, GA
- $61,722 to $80,243 USD / year
The primary purpose of this position is to serve as a program and management analyst, providing analytical and administrative support for the directorate's key programs. This includes task…
Added 1 hour ago
AN
IT SPECIALIST (SYSTEMS ADMINISTRATION)
Army National Guard Units
Leavenworth, KS
- $89,558 to $116,432 USD / year
…computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and…
Added 1 hour ago
Senior Analyst - HR Technology Products
CVS Health
Santa Fe, NM
CVS Health - HR Technology team is seeking for a Sr. Analyst - Technology Product to help shape and support the Technology products that power our HR experience. You will work across…

People Driven Credit Union

Digital Operations Analyst

Southfield, MI, United States

$22.28 to $27.85 USD / hour

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Job details

Pay: $22.28 to $27.85 USD / hour
Experience: Minimum 2 years of customer service experience in a full-service financial institution required.
Posting language: English
Posted: Oct 29, 2026

Original job description

Description

Are you People Driven? Are you Interested in making technology work smarter for our members and our team? PDCU is seeking a Digital Operations Analyst to join our team and help us continuously improve how we work and deliver service!

About People Driven Credit Union:

At People Driven Credit Union, we build strong relationships with our members and community with the goal to strengthen the financial well-being of those we serve. Our members have been at the core of who we are for over 90 years. People Driven believes in mutual success built on cultivation of long-term team member, member and vendor relationships. Embrace a culture that celebrates member-centricity and excellence, providing you with the motivation to excel every day!

Why join People Driven Credit Union?

Employer paid medical, dental and vision for you and a low cost to add family members!
Additional benefits including an employer sponsored 40lK program, vacation and personal time off!
Federal holidays off with pay!
A wellness program including fitness and wellbeing program reimbursements!
To learn more about PDCU go to our website at https://www.peopledrivencu.org

A Day in the Life:

The Digital Operations Analyst is responsible for supporting the implementation, ongoing operation, monitoring, and optimization of PDCU’s AI-enabled member interaction systems and related technologies. This position analyzes system performance, evaluates operational data, maintains system knowledge content, and identifies opportunities to improve efficiency, accuracy, automation, and service delivery.

The Digital Operations Analyst will translate system data and member interaction trends into actionable insights that improve efficiency, accuracy, automation, and service delivery. It also assists with complex or escalated member account issues requiring additional research or human intervention.

Essential Duties and Responsibilities – Other duties may be assigned.

Support the implementation, configuration, testing, and ongoing operation of PDCU’s AI enabled contact center and digital member interaction technologies.
Monitor system functionality, performance, and interaction outcomes to identify issues, irregularities, and opportunities for improvement.
Assist with testing new features, system changes, workflows, and automated responses to ensure functionality and alignment with business requirements.
Maintain documentation of system processes, configurations, workflows, and operational procedures.
Monitor system effectiveness and identify opportunities to improve automation, accuracy, efficiency, and overall operational performance.
Receive and resolve member interactions escalated from the Credit Union’s AI-powered service channels.
Provide a seamless transition from automated service to human assistance while delivering an excellent member experience.
Research member questions using Credit Union systems, policies, procedures, and available resources.
Recognize recurring member questions or issues and communicate opportunities for improvement.
Maintain and update the knowledge base, reference materials, and information used by AI-enabled member interaction systems.
Identify gaps, outdated content, and recurring member questions that may require knowledge base updates or process clarification to improve future AI interactions.

Requirements

Education:

High School Diploma or equivalent.
Advanced degree/certificate in business or communications or equivalent combination of education, training and experience.

Experience:

Minimum 2 years of customer service experience in a full-service financial institution required.
Customer service experience with an emphasis on handling escalated concerns and complex situations.
Experience working with AI-enabled systems, automated service platforms, digital technologies, or vendor-managed applications is preferred.

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