International Customer Service Rep

Job Description:

International Customer Service Rep - Conroe, TX

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for an International Customer Service Rep to join our Conroe, TX team. You will be working closely with cross-functional groups to assist customers in processing sales orders, resolving simple and complex customer questions, gaining technical knowledge and experience of the manufacturing process and products and building stronger relationships with our customers!

You will:

• Respond to customer inquiries for pricing, part ordering, order shipment/invoice information and quality and technical data
• Acquire detailed knowledge and business acumen of the products and processes
• Provide high quality communication and professionalism to customers, cross-functional partners and other stakeholders while demonstrating tenacity to meet customer expectations.
• Work collaboratively with Manufacturing Operations, Shipping, Engineering, R&D and Quality departments to solve customer questions and inquiries
• Take initiative to seek answers and raise concerns or issues, work quickly, effectively and professionally, even under stress

Key Qualifications:

• Have earned at least a High School Diploma or equivalent
• Have 4+ years of experience in customer service role, manufacturing customer service preferred
• Experience with JD Edwards, SAP or other CRM System, Microsoft Word, Excel and Outlook
• Experience with international shipping and compliance
• Typing/Keyboard proficiency

Position Shift/Hours:

• 8:00 a.m. - 5:00 p.m. On-site Mon-Thurs, and work from home on Fri.

Compensation:

The hourly pay for this role is: $26.00 - $28.00/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

#INDPS Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.