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Added 1 min ago
Sales Associate
EssilorLuxottica Group
Coralville, IA
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Augusta, GA
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Texarkana, TX
The Seasonal Task Associate (STA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Midland, TX
The Seasonal Task Associate (STA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Midland, TX
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
El Paso, TX
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 1 min ago
Sales Manager
Ulta Beauty, Inc.
Atlanta, GA
…(NPS, sales and in-store events), people (guest service and associate training), and process (standard operating procedures and compliance standards). This position requires a drive for…
Added 1 min ago
UB
Lead Cashier
Ulta Beauty, Inc.
Marysville, WA
- $17.5 to $26 USD / hour
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Shreveport, LA
The Seasonal Task Associate (STA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience…
Added 1 min ago
Operations Manager
Ulta Beauty, Inc.
Newtown, PA
…top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Galveston, TX
The Seasonal Task Associate (STA) is responsible for delivering on operational excellence in support of sales drivers, which provide the foundation for delivering an exceptional experience…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Great Falls, MT
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 2 mins ago
Maintenance Technician - 1st shift (West Bend)
MetalCraft of Mayville
West Bend, WI
Demonstrated detail orientation, self-motivation skills and ability to multi-task
Added 2 mins ago
Retail Inventory Control Associate
Southwest Convenience Stores LLC
Midland, TX
Join Our Dynamic Team at OXXO USA (Southwest Convenience Stores) as a Retail Inventory Control Associate!
Added 3 mins ago
Service Desk Technician
NAVEX
Portland, OR
An Associate’s degree in Information Technology or related field, or prior work-related experience equivalent
Added 3 mins ago
Service Desk Technician
NAVEX
Portland, OR
An Associate’s degree in Information Technology or related field, or prior work-related experience equivalent
Added 3 mins ago
S
Fitting Room Specialist- Part-time
Scheels
Grand Forks, ND
- Part-time
Every task matters, and we take full responsibility for the results
Added 3 mins ago
S
Full Time Cashier Lead
Scheels
Eau Claire, WI
- Full-time
Every task matters, and we take full responsibility for the results
Added 3 mins ago
Custodian
ImageFIRST Healthcare Laundry Specialists
Cortland, NY
Associate will be crossed trained in multiple areas to help as needed
Added 3 mins ago
Front End Associate/Cashier (83773)
SPECS FAMILY PARTNERS LTD
Kerrville, TX
…assignments in a timely fashion and then looks for the next…
Added 3 mins ago
Store Manager - Retail LIquor Store Manager (83779)
SPECS FAMILY PARTNERS LTD
Laredo, TX
Added 3 mins ago
SF
Front End Associate/Cashier - Part Time (83780)
SPECS FAMILY PARTNERS LTD
Corpus Christi, TX
- Part-time
…assignments in a timely fashion and then looks for the next…
Added 3 mins ago
GS
General Secretary for Gateway High School & Facilities
Gateway School District
PA
- $26.06 USD / hour
Associate's degree (Bachelor's degree preferred), or an equivalent combination of training and experience
Added 7 mins ago
CB
Art Professor
Coastal Bend College (TX)
Beeville, TX
- $53,200 to $55,700 USD / year
Serve on College, divisional, and program committees, teams, and task forces
Added 7 mins ago
Retail Team Leader
Ollie's Bargain Outlet
Dallas, TX
Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service…

Penske

Roadside Assistance Coordinator II

Reading, PA, United States

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Job details

Experience: 1 year of relevant job experience with accountability for daily attendance, output, and productivity is required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary

For over 50 years, the 24/7 Roadside Assistance team has provided a world class level service to meet our customers' needs. Many of our contracted customers depend on our 24/7 Roadside Assistance service to deliver a safe and timely solution for their drivers' breakdown events, no matter when or where they occur. Penske’s 24/7 Roadside Assistance team supports the world’s largest non-governmental fleet of over 430,000 vehicles.

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive solutions to provide emergency roadside assistance. Through the integration of inbound and outbound interactions, along with timely coordination and decisions, we accomplish the goal of minimizing cost and downtime for our customers. The 24/7 Roadside Assistance Coordinator II plays a crucial role in finding a solution for our customers when roadside events occur.

Major Responsibilities:

Customer Communications

Engage in customer communications daily via a high volume of inbound phone interactions.
Assess the current vehicle failure, along with driver and customer commitment

condition(s).

Perform daily high-volume outbound interactions to customers to provide effective

follow up & closure.

Service Provider Communications

Engage with Penske and 3rd Party Service providers daily via a high volume of

inbound and outbound interactions.

Provide clear and complete information to assure proper service needs are fully

understood, and to assure the most appropriate and timely setup of a service plan.

Provide timely follow up and closure with service providers via phone and email

communications.

Documentation

Provide appropriate, clear, and complete documentation of each interaction and

update encountered. This is critical so that lead technicians / Supervisors have an accurate account of the current status, as well as to provide for effective turnover to other coordinators.

Documentation will primarily exist in the internal systems of record, as well as other normal communication venues (outlook, etc..).

Team Communications

Engage with Penske 24/7 Roadside Assistance peers and leadership daily.
Seek assistance and coordination with escalated road call events.
Provide assistance to peers when appropriate.
Exchange learnings and experiences with peers, mentors, lead technicians,

Supervisors.

Seek real time help when unsure about the best next steps.

Real-time Problem Solving

Assess the current state of a specific breakdown event and recognize if the status has

reached or is about to reach highly problematic outcomes (extended downtime, drive safety compromised, customer commitments in jeopardy, etc...).

Consider logical alternative steps / actions.
Seek advice if available & timely, otherwise, take action.

Continuing Learning

Complete assigned learning modules to further develop knowledge and skills relative

to OEMs, components, current tire process, cause / complaint / correction, other 24/7 roadside assistance processes

Other Projects

As assigned by the Supervisor

Qualifications:

High School degree or equivalent required
ASE, ASA and / or TCP; Trade school or vocational school degree preferred
1 year of relevant job experience with accountability for daily attendance, output, and productivity is required.
1 year of experience in a technical or service role in similar environment such as Trucking / Fleet Maintenance is preferred.
Must have strong interpersonal and empathy skills
Must be able to remain calm under stressful situations
Ability to coordinate multiple activities required
Must be able to understand technical / mechanical terminology
Ability to build trust and rapport over the phone required
Must be able to adapt and be flexible when dealing with customers over the phone that need immediate assistance.
Must have strong problem-solving skills
Time management, attention to detail, & task-oriented skills required
Must be able to learn IT systems
Regular, predictable, full attendance is an essential function of the job
Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that

must be met by an associate to successfully perform the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

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More about this job

Skills

Documentation
Communication skills
Leadership
Problem solving
Time management
Attention to detail

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