Customer Service Representative

Competencies

• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people

Physical Demands /Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls. This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp. This position involves repetitive motion. This position requires the ability to talk and hear. This position is primarily located in an office environment, with heating and air conditioning.

Position Type/Expected Hours of Work Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position

Required Education and Experience High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Preferred Education and Experience High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience