Jobs in the United States

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Added 21 mins ago
Senior Conversion Manager Retirement Plan Services
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…client relationship. You will be responsible for relationship management as well as assistance in the sales process by representing the conversion department to prospective clients. You…
Added 22 mins ago
Nurse Manager - Ambulatory Care (PACT)
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Added 22 mins ago
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Must have a valid driver’s license and be willing and able to travel regularly, including overnight travel as required
Added 22 mins ago
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Chaplain - PRN
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Managing Director Generation Construction Management
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The Asset Management Specialist is a full-time, on-site role based in Pasadena, TX. This role is responsible for tracking, organizing, and optimizing inventory and project materials,…
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Added 23 mins ago
Medical Instrument Technician - Gastroenterology (GI)
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Selective Service Registration is required for males born after 12/31/1959
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Senior Workforce Trainer - Industrial Systems 3 Locations, Abilene, Brownwood, Sweetwater
Texas State Technical College System
Abilene, TX
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Marketing Automation Senior Associate
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Strong project management, analytical, and documentation skills.
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Principal Associate, Commercial Bank Marketing Strategist
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Commercial Executive Communications Senior Associate
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An Accomplished Executor: You thrive in high-autonomy environments. You possess advanced project and change management skills, allowing you to juggle high-stakes, overlapping deadlines with…
Added 24 mins ago
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Continuous Skills Development Manager
Walmart
FORT WORTH, TX
- $65,500 to $98,000 USD / year
…as required Oversees coordinates and provides leadership to project team supporting change initiatives establishing and measuring change key performance indicators for change programs…
Added 24 mins ago
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JOURNEYMAN PLUMBER
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Added 24 mins ago
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Associate Director, Recruiting & Client Solutions
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Added 24 mins ago
Infra and DevOps Cloud Architect - Delivery Architect, Infrastructure Engineering Technical Solutions
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Ability to spend up to 30% of working time co-located at an assigned office, approved site, or project location
Added 25 mins ago
Associate Director - Infrastructure Lead
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Added 25 mins ago
Associate Director - Laboratory Systems Lead
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…medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and…
Added 25 mins ago
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PennyMac

Help Desk Technician II

Westlake Village, CA, United States

$50,000 - $75,000

Apply on usnlx.com About employer

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Job details

Pay: $50,000 - $75,000
Experience: 1-2 years of experience in a help desk or technical support role
Posting language: English
Posted: Oct 13, 2026

Original job description

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Help Desk Technician will provide primary client support to Pennymac external and internal customers by taking calls, answering email, responding to tickets, answering support related questions, providing technical support for our web-based portals (MyHome,TPO, PCG). This position serves as the centralized entry point and provides escalated troubleshooting for all technology related service requests and support related issues for technical issues across the company. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support.

The Help Desk Technician will :

Provide front-line technical support to internal and external customers, troubleshooting a wider range of issues with increased complexity
Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration
Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements
Assist with onboarding new employees, including equipment setup and software installation
Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered
Participate in an on-call rotation, providing after-hours support as needed
Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues
Achieve and maintain Help/Service Desk performance metrics
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Active participation in rotational “on-call” support to lower support tier (Not often but occasional)

What You’ll Bring

Associate’s or Bachelor’s degree in computer science, business or related field preferred
Proficiency in troubleshooting common applications and peripherals
1-2 years of experience in a help desk or technical support role
Working knowledge of networking concepts and protocols
Intermediate working knowledge of google suite usage, monitoring, break fix solutions
Experience with Active Directory, Google Workspace, and remote support tools
Solid understanding of computer hardware, software, operating systems (Windows, macOS), and networking concepts
Excellent communication, interpersonal, and problem-solving skills
Strong customer skills with an ability to work with accuracy and minimal direction
Displays high initiative and works well under pressure

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$50,000 - $75,000

Work Model

OFFICE

Apply on usnlx.com About employer

More about this job

Skills

Technical support
Troubleshooting
Microsoft Active Directory
Google Workspace
Computer science
Microsoft Windows
Apple macOS
Communication skills
Problem solving

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Work requirements

Jobs in the United States