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Technical Trainer
MANTECH
Chantilly, VA
…short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit…
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ES
Substitute Teacher
Edenton-Chowan Schools
Edenton, NC
- From $113 USD / day
…performance; has an instructional plan that matches/aligns objectives, learning strategies, assessment and student needs at the appropriate level of difficulty; uses available human and…
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Elementary Classroom Teacher (grade 1)
Springfield Public Schools
Springfield, MA
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Springfield Public Schools
Springfield, MA
…including competitive wages, paid sick leave, and Professional Development opportunities including a robust Para to Teacher Pipeline…
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Classroom Para Educator
Springfield Public Schools
Springfield, MA
…including competitive wages, paid sick leave, and Professional Development opportunities including a robust Para to Teacher Pipeline…
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Occupational Therapist
Saline Area School District
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Actively participate in Individualized Education Program (IEP) meetings, contributing expertise to the development of appropriate goals and accommodations for students receiving special…
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Classroom Para Educator
Springfield Public Schools
Springfield, MA
…including competitive wages, paid sick leave, and Professional Development opportunities including a robust Para to Teacher Pipeline…
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Classroom Para Educator
Springfield Public Schools
Springfield, MA
…including competitive wages, paid sick leave, and Professional Development opportunities including a robust Para to Teacher Pipeline…
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Elementary School Counselor
Springfield Public Schools
Springfield, MA
…School Counselors provide a comprehensive developmental guidance program, which meets the academic, personal, social, and career development of their assigned students in grades K-6. School…
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Head Teacher
Advocates
Hudson, MA
- $63,000 to $90,000 USD / year
The Darnell School is a program of Advocates and is a 221-day-per-year ABA school program serving students ages 9-22 with autism, intellectual and developmental disabilities and/or…
Added 1 min ago
Hotel Front Desk Agent - Homewood Suites Canton
Buffalo Lodging
Canton, MA
…hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging…
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Hotel Laundry Attendant - Homewood Suites Canton
Buffalo Lodging
Canton, MA
- $18.5 USD / hour
…hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging…
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Unit Administrative Assistant
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United States
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Financial Health Coach - Community & Business Development
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Added 3 mins ago
Head, Commercial Training & Development
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United States
Build the commercial leader development program for district managers and regional leaders: coaching, business reviews, talent development, and leading through change.
Added 3 mins ago
CL
Litigation Director
Children's Law Center
NY
- $185,000 to $205,000 USD / year
…the Litigation Director supervises the trial team’s talent management life cycle, including recruiting, onboarding, performance management, career development, succession planning and…
Added 4 mins ago
Operations Manager
Eastman
Fieldale, VA
…platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction,…
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Member Services Coordinator
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Indianapolis, IN
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Seasonal Retail Sales Specialist - Kendra Scott, Herald Square - Full Time
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- Full-time
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Assortment Planner - Mens Tailored, Dress Shirts, Neckwear
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The Assortment Planner plays a pivotal role in spearheading the development of the buying framework for a designated category. They craft by-store and channel assortment plans that…
Added 5 mins ago
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Hiring Material Handler / Pay-$22+ / Apply Soon
Aerotek
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- $20 to $24 USD / hour
…extensive walking, material handling, inventory support, and learning to operate warehouse…
Added 6 mins ago
Contractor Special Security Officer (CSSO)
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Added 7 mins ago
Research Assistant, Laboratory
UMB Staff
Baltimore, MD
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take…
Added 7 mins ago
Academic Advisor II
Iowa State University
Ames, IA
The Department of Apparel, Events, and Hospitality Management in the College of Health and Human Services seeks an Academic Advisor II to provide comprehensive, student-centered academic…
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Manager Analytics & Insights
Molson Coors
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Lead the development and optimization of centralized, integrated reporting and analytics tools for acquired brands, ensuring alignment with KPIs such as retail execution, competitive…

Pencor Services

Sales & Retention Specialist

Lehighton, PA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company: Blue Ridge Communications

Various Shift Options: Sunday-Thursday or Tuesday-Saturday

Pencor and its subsidiaries are Equal Opportunity Employers

IMPORTANT/MUST REVIEW!!

TRAINING DETAILS:
Next Training Class is expected to start on January 11, 2027
Training hours may differ from the regular assigned/accepted shift
Specific training schedules will be discussed during the job interview, if one is conducted
Training is 10 weeks in total
6 weeks are conducted at home with live trainers and classmates in your dedicated workspace
4 weeks will be conducted in-person at our training facility in Lehighton to cover live calls and hands-on troubleshooting
POSITION REQUIREMENTS-
Must have established residency in Pennsylvania
Although primarily a work-from-home position, OMNI agents will be required to come into the office a few days per month; the number of days in the office workspace is dependent on the performance of our metrics
Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during their shifts
Work-from-home equipment is provided by Blue Ridge and must be connected directly to the back of your router at home.

Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (HD & TiVo) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.

We are currently seeking Inside Sales & Retention Specialists to help us build and maintain trusted relationships with our valued customers. This role focuses on ensuring the services our customers are interested in is the right fit to suit all their entertainment needs. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet competitive, goal-oriented nature ready to learn a variety of skills, services, and platforms, to be successful in a busy inbound call center environment. Outbound retention and sales projects help us proactively retain customer relationships with our current subscriber base. Other duties as assigned.

To be successful in retaining customers, strong problem-solving skills to deescalate customer concerns is a requirement, as well as the art of active listening to ensure customers feel heard and understood. Our sales philosophy is an educative foundation to promote the value of Blue Ridge’s reliable and affordable service offerings to generate sales. Staying curious and asking open-ended questions to determine a customer’s needs is a requirement. Exceptional customer service skills will aid you in successfully promoting our campaigns and service plans to customers. Our Contact Center works as a team; should a spike in call volume that relates to billing or troubleshooting occur, our Sales & Retention Team would jump in to help improve our response times for customers.

Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated sales supervisor and continuous training from our learning and development team and sales coach to ensure you feel supported in reaching your career goals and necessary performance metrics. We are seeking dependability from our team members, with the ability to work overtime. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, referral program, and commissions on top of base pay with added incentive bonuses to reach sales and retention goals. Please note: Evaluation of goals occur every quarter and are subject to change.

Qualifications:

High School Diploma or G.E.D
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Minimum of 1-year Customer Service and Sales/Retention Experience
ICOMS GUI Experience Preferred
Solid Computer Skills / Microsoft Office Suite Proficiency
Strong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi , Video (HD TV & TiVo) and Voice (Telephone)
Strong Negotiating and Communication skills
Excellent problem solving and active listening skills
Proficient Typing Skills - Accuracy in Data Entry
Strong Technical Troubleshooting Skills
Ability to demonstrate success in your sales career to date
Ability to overcome objections
Aptitude to build trusted relationships and empathize with customers when appropriate
Ability to show initiative and multi-task in a fast-paced environment
Ability to adapt to change and the changing needs of the company and department
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions
Ability to uphold our brand promise and personality while being an advocate for Blue Ridge
Ability to embody an open cooperative, professional and positive attitude towards customers, management and co-workers
Customer Experience Focused
Possess a team mindset

INDCSR

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