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CVD Equipment Development Engineer, Advanced Memory Pathfinding
Micron Technology, Inc.
Albany, NY
- $159,000 to $271,000 USD / year
Technology Transfer and Long-Term Support Model
Added 3 mins ago
Field Engineer
Addepar
Salt Lake City, UT · NY
…challenging problems. This role combines a forward-deployed model with deep technical expertise in modern software engineering and financial data…
Added 4 mins ago
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SAP Business Technology Platform Developer
Bright Vision Technologies
Remote, United States
- $110,000 to $140,000 USD / year
We are seeking an experienced SAP Business Technology Platform Developer to design, build, and operate extensions, side-by-side applications, and integration scenarios on SAP’s Business…
Added 4 mins ago
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PeopleSoft Application Developer
Bright Vision Technologies
Remote, United States
- $80,000 to $110,000 USD / year
We are seeking an experienced PeopleSoft Application Developer to design, develop, and support customizations, integrations, and enhancements for enterprise PeopleSoft applications…
Added 4 mins ago
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SAP Backend Developer
Bright Vision Technologies
Remote, United States
- $100,000 to $150,000 USD / year
We are seeking an experienced SAP ABAP Developer with strong S/4HANA expertise to design, develop, and support custom enhancements, integrations, and reports within large enterprise SAP…
Added 4 mins ago
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SAP Basis Consultant
Bright Vision Technologies
Remote, United States
- $90,000 to $120,000 USD / year
…hands-on experience with the SAP Cloud Application Programming Model (CAP), SAP Fiori/UI5, BTP services, and CI/CD tooling with a clear understanding of clean-core principles, multi-tenant…
Added 5 mins ago
Associate, Application Deployment Engineer
BlackRock
Atlanta, GA
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.…
Added 6 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Madison, WI
…application development into application security, bringing a developer's mindset to security and operations, and will mentor others while helping shape how the organization builds and…
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Associate VP, IT Procurement & Supplier Management
Humana
Madison, WI
…application rationalization, labor productivity, commercial-model redesign, contractual value recovery, working capital, risk reduction and supplier…
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Sr Lead Product Manager Product Insights + Enablement
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Tester (Remote)
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Madison, WI
…non-deterministic output using measurable thresholds that separate model variance from real…
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Madison, WI
- $100,000 to $117,000 USD / year
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Head of People
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Security Engineer
Meta
Madison, WI
Demonstrated knowledge of iOS or Android security model
Added 7 mins ago
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ServiceNow Integration / Data Architect
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Engineer, Enterprise AI
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Added 7 mins ago
Lead Forward Deployed Engineer, Palantir
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Enterprise Operating Model Manager, Energy
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Milwaukee, WI
- $87,400 to $253,000 USD / year
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Senior Forward Deployed Engineer, ServiceNow
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Apply architecture decisions that balance quality, safety, latency, cost, and model risk.
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Apply architecture decisions that balance quality, safety, latency, cost, and model risk.
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Lead Forward Deployed Engineer, ServiceNow
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HR Reinvention Consulting Sr. Manager, High Tech, Comms & Media or Software & Platforms
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HR Operating Model and Service Delivery Framework
Added 7 mins ago
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Organization Change Senior Manager, Software & Platforms or High Tech Industry
Accenture
Milwaukee, WI
- $132,500 to $338,300 USD / year
…operate and lead effectively in human + digital teams. You model how AI is used in the flow of work, coach others to build confidence and capability, and help teams deliver high-impact…
Added 7 mins ago
HR Reinvention Consulting Manager, High Tech Industry
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Sr. Manager Engineering
BLUE SHIELD OF CALIFORNIA
MILWAUKEE, WI
…Stellarus\' mission and evolving technology strategy. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally,…

Pencil

Agentic Client Services Lead

Remote, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn't just in the hands of big brands - we need to try to help small businesses and creative individuals too.

Must be based in New York and available to work from the client's office at least two days per week.

The role

You'll own one of the world's leading beauty clients as we move them from a traditional in-house studio to agentic services. AI agents will do the high-volume production work, skilled people will own the judgement and the craft, and the client will pay for outcomes rather than hours. You'll be accountable for how that change lands: the results, the relationship, and the team doing the work. You'll be the person the client trusts while it happens, and the person who proves the model works so we can repeat it elsewhere.

Key responsibilities

Own the client, end to end: Be the senior point of contact for the client's leadership. Set operating objectives for the account and be accountable for its budget, schedule and performance.
Lead the move from hours to outcomes: Shape and negotiate a commercial model based on finished work and results, with clear measurement behind every number.
Run the change on live work: Work with Pencil's product and engineering teams and the client's teams to build agent-first ways of working, prove them on real briefs, and make them the default. Decide what agents do and what people do.
Lead the team and its leaders: Set direction, hire, develop and manage performance for the people delivering the work, and build a culture where a small team runs a large fleet of agents.
Protect quality and raise bad news early: Set the quality measures, hold the line on them, and tell the client and our leadership quickly when something isn't working.
Shape what comes next: Find new areas of work with the client, and share what you learn with Pencil's leadership so we can offer agentic services to other clients.

Your background

You've led a large, complex client account or in-house studio and been accountable for its budget and results, at director level or above.
You have experience working in an agency environment, managing between 1–5 enterprise-level clients.
You've led a change in a live client environment, such as a new operating model or new tools, and not only run steady-state operations.
You must have used AI or automation in real production work, and you know how to measure the quality of what it produces.
You've held the confidence of senior client stakeholders, including through commercial negotiations and pricing changes.
You've managed and developed other team leaders.
Experience in beauty, personal care or another regulated content category.

You'll Thrive Here If You...

Owners: You take total ownership of the result, including when it goes wrong, and you say so early.
Fast: You would rather prove an idea on real work in weeks than plan it for months, then stop and look at where you are.
Simple: You see a task done twice and ask what can be taken away, then automate it.
Human: You believe agents should run the volume and people should own the judgement. You never automate to 100%.
Surprising: You bring clients ideas and new scopes of work they didn't ask for.

KPIs & Success Measures

Share of the client's briefs handled by agents first, growing over time.
Quality pass rate of agent-produced work, checked by people on live briefs.
Gross margin on the account against plan.
Growth in client revenue and scope of work.
Client relationship health, from senior stakeholder feedback.
Milestones for the move to agentic services reached on time.

Benefits

25 days PTO plus public holidays, although we operate a Flexible Time Off scheme.
Health insurance / private medical cover.
Monthly stipend towards wellness, fitness, and learning and development
You will be eligible to enrol in Pencil's 401(k) retirement savings plan after completing two months of employment.
Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy.
Access to the client's office in New York.
Flexible working hours.

Deep Dive About Pencil

Pencil uses AI to make ads. Our mission is to make marketing effective and effortless. We want to become the default way ads get made - because AI ads are 10x faster and cheaper to make, and 2x better performing, than making them without AI.

We're called Pencil because we believe AI will be a tool for creative people, not a replacement - it may even be as fundamental a tool in the future as the pencil was in the past.

Pencil was founded in 2018 with a team from Google, Facebook and Uber with backing from Sequoia and Entrepreneur First. We were acquired by The Brandtech Group in 2023 to pursue a shared vision of bringing GenAI to the Fortune 500.

https://www.trypencil.com

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