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Added 9 hours ago
AC
Senior / Staff / Principal Platform Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $180,000 to $270,000 USD / year
Communicate clearly through technical documentation, design proposals, code reviews and written project updates in a distributed, remote work environment.
Added 10 hours ago
Digital Marketing Copywriter Contractor (Remote in US)
LMG Staffing Solutions
Remote, United States
A Copywriter Contractor at Logical Media Group will be responsible for content creation, primarily focused on creating and developing strategy for copy with Search Engine Optimization (SEO)…
Added 10 hours ago
Project Manager
Elementl Power
Remote, United States
Manage owner-side interfaces with L+EPC/EPC contractor(s), nuclear technology OEMs, consultants, suppliers, and other project delivery partners.
Added 10 hours ago
Category Manager - Kitchen and Bath
Installation Made Easy
Remote, United States
…Sheets, and related technology or process initiatives; maintain project plans, milestones, deadlines, and action…
Added 12 hours ago
Video Editor for DTC Brands - UGC Focused - US Applicants
UMAEZ LLC
Remote, United States
This isn't a passion project or a content agency. The videos we edit run as paid ads, and the numbers tell us immediately what's working and what isn't. If you're the kind of editor who…
Added 15 hours ago
TT
Mechanical Engineering Expert (MSc. or PhD)
True Talent Solutions Partners
Remote, United States
- $60 to $120 USD / hour
Compensation is $60 to $120 per hour. This is output-based contractor work, with payment per task that meets project specifications. The expected commitment is approximately 15 hours per…
Added 15 hours ago
Commissioning & Reliability Manager
Aligned Data Centers, LLC
Remote, United States
o Work with a third party commissioning agent on development, review, and implementation of project specific commissioning plans.
Added 16 hours ago
Site Manager I, MEP
Gray Construction
Remote, United States
…and real estate. Since 1960, Gray has grown from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets:…
Added 16 hours ago
WU
Financial Analyst III (Remote) - Neurology
Washington University in St Louis
Remote, United States
- $53,100 to $90,600 USD / year
…Communication, Organizing, Personal Initiative, Prioritization, Project Administration, Self Motivation, Working Independently, Work…
Added 17 hours ago
OI
Acquisition Program Analyst, Journeyman (AQX, Acquisition Integration Programs)
OBXtek Inc.
Remote, United States
- $105,000 to $125,000 USD / year
…Industrial Base activities such as overseeing AF government-owned/contractor-operated industrial plants, developing AF leadership industry engagements packages supporting Defense Production…
Added 1 day ago
UO
Senior Research Accountant
University of California, Santa Cruz
Remote, United States
- $100,000 to $108,000 USD / year
Monitors and provides oversight to complex projects to ensure project expenses are in alignment with approved budgets, sponsor requirements, appropriate rates, and campus financial system…
Added 1 day ago
PA
Growth Associate (Contract, Remote)
Patronus AI, Inc.
Remote, United States
- $50 to $125 USD / hour
Engagement: Independent contractor, fully remote
Added 1 day ago
Associate Program Director
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
The Associate Program Director for the Americas serves as the cluster program oversight lead for capital project portfolios across assigned Americas markets, including U.S. regional hubs…
Added 1 day ago
Senior Account Executive, Sanford Institute of Philanthropy (Contractor)
NU National University
Remote, United States
Strong organizational, project management, and time management skills.
Added 1 day ago
Compliance Program Manager
RSI Security
Remote, United States
● You write clearly enough that a salesperson, a project manager, and an assessor can all
Added 1 day ago
SC
Lead Software Engineer
SBS CYBERSECURITY LLC
Remote, United States
- $80,000 to $100,000 USD / year
Lead and mentor a team of developers through the full project lifecycle, from a rough idea to something live and working.
Added 1 day ago
District Sales Manager
Cornerstone Building Brands
Remote, United States
Support Product Training & Pull-Through Sales: Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
Added 1 day ago
Civil Engineer
Energy Vault
Remote, United States
…generation, and data center projects throughout all phases of project development. You will be responsible for earthworks, drainage infrastructure, shallow and deep foundations, and…
Added 1 day ago
District Sales Manager
Cornerstone Building Brands
Remote, United States
Support Product Training & Pull-Through Sales: Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
Added 1 day ago
District Sales Manager
Cornerstone Building Brands
Remote, United States
Support Product Training & Pull-Through Sales: Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
Added 1 day ago
District Sales Manager
Cornerstone Building Brands
Remote, United States
Support Product Training & Pull-Through Sales: Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
Added 1 day ago
District Sales Manager
Cornerstone Building Brands
Remote, United States
Support Product Training & Pull-Through Sales: Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
Added 1 day ago
District Sales Manager
Cornerstone Building Brands
Remote, United States
Support Product Training & Pull-Through Sales: Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
Added 1 day ago
Manager, Commodity Electronics (Remote)
RTX
Remote, United States
Clearly communicate commodity or project status to leadership.
Added 1 day ago
Category Manager - Kitchen & Bath
Installation Made Easy, Inc
Remote, United States
…Sheets, and related technology or process initiatives; maintain project plans, milestones, deadlines, and action…

Pella Windows & Doors

Customer Enablement Program Manager

Remote, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Customer Enablement Program Manager Location: Remote (U.S.) Travel: Approximately 25-40% (bi-weekly travel to Pella facilities, customer events, regional meetings, training programs, and launch activities) Help Build the Future of Professional Customer Development at Pella Pella is seeking a highly capable business leader and program builder to lead the development, launch, and operational management of ProCX Academy, a strategic initiative designed to strengthen the capabilities, engagement, and long-term success of our professional contractor customers. This role is ideal for someone who thrives in creating structure from ambiguity, building programs from the ground up, and driving cross-functional execution. You'll have the opportunity to establish a new business capability, develop scalable operating processes, align stakeholders across the organization, and create measurable impact on customer growth, sales effectiveness, installation quality, and overall business performance. Success in this role requires a unique blend of program management expertise, operational leadership, business acumen, and hands-on execution. The ideal candidate is equally comfortable developing strategy, managing timelines, leading diverse stakeholders, solving complex operational challenges, and rolling up their sleeves to ensure successful delivery. A Unique Opportunity for a Program Builder We're seeking an experienced Program Management and Business Operations leader to build and scale ProCX Academy, a new contractor education and certification program designed to accelerate customer growth, capability development, and business performance. This role is responsible for creating the operating model, establishing governance, leading cross-functional execution, managing launch activities, and building the processes, partnerships, and performance measures needed to scale a new business capability. You'll work across Sales, Installation, Product, Marketing, Customer Experience, IT, Finance, HR, and Legal to bring strategy to life and create a sustainable program that delivers measurable business impact. The ideal candidate has successfully launched complex programs, built operating processes from the ground up, managed multiple stakeholders and priorities, and thrives in environments where they can combine strategic thinking with hands-on execution. If you're energized by building something new, creating structure from ambiguity, and driving initiatives from concept through implementation, this role offers a unique opportunity to make a lasting impact at Pella. What You'll Do Build and Launch New Programs

Lead the development, launch, and ongoing management of ProCX Academy.
Create and implement the operating model, governance structure, processes, and performance framework needed to support long-term success.
Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
Drive pilot programs and scale successful initiatives across the business.
Establish processes that enable successful transition from pilot programs to sustainable enterprise operations.

Drive Cross-Functional Execution

Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams to align priorities and ensure seamless execution.
Manage multiple workstreams simultaneously while balancing competing priorities and stakeholder expectations.
Facilitate decision-making, resolve roadblocks, and maintain momentum across complex initiatives.
Build strong partnerships across all business channels and functions to ensure alignment and adoption.

Establish Operational Excellence

Design and implement standard operating procedures, governance processes, and reporting structures.
Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
Ensure initiatives move successfully from concept and launch into sustainable ongoing operations.

Measure Performance and Business Impact

Develop KPI frameworks, success metrics, and executive reporting processes.
Monitor program effectiveness, identify opportunities for improvement, and make data-driven recommendations.
Translate insights into action plans that improve customer engagement, learning outcomes, operational efficiency, and business results.
Provide leadership with clear performance updates, recommendations, and future roadmap priorities.

Lead and Influence

Lead and develop Academy team members and delivery partners.
Provide leadership across a broad network of internal and external stakeholders.
Build credibility and influence across functions without relying solely on formal authority.
Drive alignment among diverse stakeholders while maintaining focus on execution and results.

What We're Looking For Required Qualifications

Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
Demonstrated success leading complex cross-functional initiatives from strategy through implementation.
Proven experience building new programs, operating models, processes, or capabilities from the ground up.
Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
Strong business acumen and operational leadership capabilities.
Excellent written, verbal, facilitation, and presentation skills.
Bachelor's degree or equivalent combination of education and experience.
Ability to travel regularly to support launches, events, and customer-facing initiatives.

Preferred Qualifications

Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
Experience in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor-focused business models.
Experience leading teams and driving organizational change.
Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
Formal change management, program management, or business transformation experience.

Who You Are

A builder who enjoys creating new programs, processes, and capabilities from the ground up.
A business-minded operator who can connect strategy to execution.
A self-starter who takes ownership and delivers results without requiring significant direction.
An exceptional collaborator who can bring together stakeholders from multiple functions and levels of the organization.
Highly organized with strong attention to detail, planning, and follow-through.
Comfortable navigating ambiguity and creating structure where none exists.
Skilled at balancing strategic thinking with hands-on execution.

Why Pella?

Opportunity to build and own a highly visible strategic business initiative from the ground up.
Significant exposure to leaders across Sales, Product, Installation, Marketing, Customer Experience, Finance, and IT.
Blend of strategy, program management, operations, and leadership responsibilities.
Ability to directly influence customer growth, capability development, and business performance.
Remote work environment with meaningful collaboration and travel opportunities.
Opportunity to leave a lasting impact on how Pella develops and supports its professional customer network.

If you're a program leader, business operator, and hands-on builder who thrives on turning ideas into scalable business capabilities, we'd love to hear from you.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of - that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

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More about this job

Skills

Sales
Program management
Leadership
Customer experience
Decision making
Reporting
Process improvement
Organizational skills
Presentation skills
Business model
Learning management systems
LMS
Change management
Attention to detail
Collaboration

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