Systems Analyst for TxDOT, Austin

Working Title: Senior Systems Analyst

State Agency: Texas Department of Transportation

Location: 6230 E Stassney Ln, Austin, TX 78744

Solicitation Reference Number:SCTASK1698439

Category: Applications/Software Development

Telework Policy: This position requires an onsite presence 4 to 5 days per week. Candidates must reside in the Austin area and be authorized to work in the United States.

Required/Preferred Skill Sets:

• 5 years - Required, Progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support
• 2 years - Required, Copilot Studio or AI Agent experience
• 2 years - Required, Microsoft Graph integration experience
• 2 years - Required, Hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations
• 2 years - Required, Strong knowledge of: Microsoft 365 Copilot, SharePoint Online, Microsoft Teams, Microsoft Graph, Microsoft Entra ID, Power Platform, Copilot Studio, Copilot Chat, Copilot Cowork
• 5 years - Required, Experience with ITIL-based service management practices administration experience
• MS Copilot/AI certifications
• 8 years - Preferred, Experience troubleshooting identity, permissions, and cloud service integrations
• 8 years - Preferred, Microsoft 365 Enterprise Administration experience
• 1 year - Preferred, Power Platform administration experience

TxDOT work to be accomplished Resolve incidents and issues with the platform working in collaboration with MS platform admin team. Support customer agent development and progression through development and deployment. Support solutioning needs by evaluating proposed projects, helping to scope credit consumption and licensing needs. Provide enterprise reporting on agent activity, credit consumption. Support evaluation and governance/approval of frontier features and platform capabilities before general release.