Human Resources Manager

Description The HR Manager serves as a strategic and operational partner to leadership, managers, and employees. This role is responsible for delivering comprehensive HR support across employee relations, compliance, performance management, and organizational development. The position balances day-to-day HR operations with the execution of key initiatives that enhance employee experience, ensure regulatory compliance, and support business objectives.

HR Operations & Employee Support

• Serve as the escalation point for complex or sensitive employee inquiries that cannot be resolved at the Coordinator or Generalist level - not the first point of contact for routine HR questions
• Partner with business units through regular engagement, including facilitating weekly meetings
• Provide guidance on payroll, benefits, leave administration, compensation, and HR policies
• Support and resolve employee relations matters, including performance and behavioral concerns
• Conduct thorough, objective investigations into complex employee relations matters
• Maintain in-depth knowledge of employment laws and regulations to mitigate risk and ensure compliance
• Provide coaching and counseling to managers on performance management, career development, and disciplinary actions
• Foster positive working relationships to improve engagement, productivity, and retention

HR Systems & Process Improvement

• Own compliance strategy and audit oversight for I-9, E-Verify, and regulatory requirements - day-to-day compliance tasks (completing I-9s, OIG screenings) are owned by the Coordinator
• Partner with the HR Analyst on Paylocity optimization and reporting; does not own system configuration
• Identify and sponsor process improvement initiatives; execution is delegated to the Analyst or Generalist as appropriate

Recruitment, Onboarding & Workforce Planning

• Own recruiting strategy and sourcing for key or senior roles; operational recruiting tasks (postings, screening, scheduling) for non-senior roles are handled by the Generalist
• Set hiring standards, approve offers, and make final recommendations on compensation for new hires
• Train managers on applicant tracking systems and onboarding best practices
• Partner with leadership on workforce planning, organizational restructuring, and succession planning
• Identify and address training and development needs across business units
• Responsible for Coach managers and providing guidance on performance management, organizational planning and HR strategies.

Projects & Strategic Initiatives

• Lead or support employee engagement programs, events, and recognition campaigns
• Support new practice or site onboarding and large-scale organizational transitions
• Drive compensation analysis, job description development, and policy development initiatives
• Lead HR reporting, audits, and organizational assessments

Requirements

QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 5+ years of progressive HR experience, including employee relations and payroll support
• Strong knowledge of federal, state, and local employment laws and regulations
• Experience with HRIS platforms (Paylocity preferred)
• Demonstrated ability to manage sensitive situations with professionalism and confidentiality
• Strong interpersonal, communication, and problem-solving skills
• Ability to balance multiple priorities in a fast-paced environment

CORE COMPETENCIES

• Strategic partnership and business acumen
• Employee relations and conflict resolution
• Compliance and risk management
• Process improvement and operational efficiency
• Communication and stakeholder management

WHO WE ARE

We're Different PediaTrust is a united group of pediatric practices that serve Chicago-area families. Our practices take a unique approach to providing pediatric care: Our priority is you and taking the time to listen and earn your trust. It’s the kind of personal connection families don’t always find at large hospitals or corporate-owned medical groups. We believe there’s a better way - and it starts with being a trusted partner in keeping your kids healthy.

Individualized Care Our doctors are empowered to provide your family with the individualized, personal care you’d expect from a small practice. We take the time to truly listen to your concerns, answer your questions, and provide the best care…because we want to be your pediatrician partners at every visit, for every child, at every stage.

Advanced Care and Resources With 70 clinicians and growing across our practices, PediaTrust has the scale and the expertise to ensure your family has access to the latest technologies and specialties in pediatrics, all under the PediaTrust umbrella – including experts in nutrition and counseling for mental health. Working together, we offer you the best, most up-to-date care for your kids.

We’re Close to Home PediaTrust has multiple locations in the Chicagoland area to serve you, and we offer extended hours at many of our locations for immediate care needs.

Our Goal is Our Name At PediaTrust, we measure ourselves in one way: By earning the trust of each family who comes to us. And we work to keep that trust for each child, from birth to the beginning of a happy, healthy adulthood.

Our Mission, Vision and Core Values PediaTrust has had a singular mission since our founding in 2012: To provide exceptional pediatric care based on the principles of compassion, collaboration, excellence, and trust. That mission supports our vision for PediaTrust to be the leading independent pediatric practice in the Chicagoland region.

Clinical Excellence We are committed to providing patients with high-quality, evidence-based care.

Collaboration We work together with mutual respect and a shared purpose.

Compassion We ensure every interaction is grounded in empathy and kindness.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

BENEFITS

At PediaTrust, we invest in your total well-being. Our comprehensive benefits package includes: Financial & Retirement

• 401(k) with profit sharing
• Referral bonuses

Health Insurance

• Medical coverage with multiple plan options
• Dental
• Vision

Health Accounts

• Health Savings Account (HSA) with up to $500 employer match annually for eligible plans
• Flexible Spending Account (FSA): Healthcare, Dependent Care, and Parking & Transportation

Voluntary Insurance

• Short-Term Disability
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity

Wellness & Support

• Long-Term Disability - Employer Provided
• Employee Assistance Program (EAP) - free, confidential support for life's challenges
• Employee recognition program, company events

Time Off & Development

• Paid Time Off (PTO), plus 6 paid holidays
• Tuition assistance

We recognize that every employee's needs are unique - that's why we offer flexible options so you can build the coverage and resources that work best for you and your family.