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Added 4 hours ago
2nd Shift Production Associates (Lebanon, PA)
Godshall's Quality Meats, Inc.
Lebanon, PA
Added 6 hours ago
Production Shift Supervisor - 2nd Shift
Beacon EmbeddedWorks
Eden Prairie, MN
We are growing and expanding our team! Our manufacturing team has an opening on 2nd shift! Mon - Thu (10 hours)
Added 7 hours ago
Sterile Processing Supervisor
Orlando Health
Orlando, FL
Position Summary Sterile Processing Supervisor 2nd Shift - Full-Time 2:00p - 10:30p OHJOI Sterile Processing Department 62 Columbia St. Orlando FL 32806 Position Summary Has daily…
Added 18 hours ago
W
Pharmacy Technician, Central Fill, Health And Wellness Central Operations - Health And Wellness
Walmart
PLAINFIELD, IN
- $20.5 to $33.5 USD / hour
Salary: $20.50 per hour, plus an additional $2.00 per hour for the 2nd-shift differential
Added 18 hours ago
W
Certified Pharmacy Technician, Central Fill, Health And Wellness Central Operations - Health And Wellness
Walmart
PLAINFIELD, IN
- $24 to $37 USD / hour
Salary: $24.00 per hour, plus an additional $2.00 per hour for the 2nd-shift differential.
Added 23 hours ago
Supervisor, Operations (Warehouse & Materials) - 2nd shift
Axogen, Inc.
Vandalia, OH
Added 23 hours ago
Tool & Die Associate- 2nd Shift
Tremco Incorporated
Ashland, OH
…Canada-to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India, and Latin America, Tremco CPG has a global presence…
Added 1 day ago
WG
Student Success Coordinator (VLD)
Wiregrass Georgia Technical College
United States
- $45,500 USD / year
…chemicals/pathogens. Probability of working beyond the normal shift, but not frequently. Periodic travel between major Wiregrass campuses and satellite…
Added 1 day ago
Workforce Specialist
Peckham, Inc.
East Phoenix, AZ
Currently recruiting for one 1st shift position and one 2nd shift position.
Added 1 day ago
FF
Maintenance Shift Lead
Furmano Foods Inc
Northumberland, PA
- $28.92 to $32.43 USD / hour
…certifications, permits) The ideal candidate should have an Associate's degree in Electromechanical technology or equivalent combinations of training and experience. Other training may…
Added 1 day ago
FF
Electro-Mechanical Technician
Furmano Foods Inc
Northumberland, PA
- Up to $31.26 USD / hour
Added 1 day ago
AU
2nd Shift Production Supervisor
Adecco US, Inc.
Bethlehem, PA
- $60,000 to $70,000 USD / year
We are seeking an experienced 2nd Shift Production Supervisor to oversee daily manufacturing operations and lead a production team in a hands-on manufacturing environment.
Added 1 day ago
NF
QC/SQF Supervisor (2nd Shift)
Nissin Foods (USA) Co., Inc.
Gardena, CA
- $23.5 to $36 USD / hour
Supervisors in Quality Control are responsible for overseeing day-to-day QC operations to ensure safe, efficient, and high-quality manufacturing. They provide leadership and direction to QC…
Added 1 day ago
NF
Superintendent I, Warehouse Shipping
Nissin Foods (USA) Co., Inc.
Lancaster, PA
- $23.5 to $36 USD / hour
Responsible for supervising the daily operations and personnel of the Receiving Department, including forklift drivers and office clerks. Ensures the accuracy and timely distribution of all…
Added 1 day ago
SC
Warehouse Supervisor - 2nd Shift
Schwan's Company
Stilwell, OK
- $60,000 to $99,000 USD / year
Associate degree or equivalent required; bachelor’s degree preferred.
Added 1 day ago
CB
Production Supervisor (2nd Shift)
Conagra Brands
Russellville, AR
- $64,000 to $80,000 USD / year
…plant's process improvement opportunities. You will manage the 2nd Shift production team to attain production and quality goals, identify and resolve production issues, and ensure…
Added 1 day ago
PH
CNC Machine Operator 3
Parker Hannifin Corporation
Danville, KY
- $18.55 to $30.95 USD / hour
This is a 2nd shift position and includes $2.00 per hour shift premium. This position reports Monday - Friday 3:30 p.m. to 11:30 p.m. (30-minute lunch).
Added 1 day ago
Machining Supervisor- Second Shift
Davis Machine
Euless, TX
The Machining Supervisor – 2nd shift is responsible for leading and coordinating daily machining operations to ensure production requirements are achieved safely, efficiently, and in…
Added 1 day ago
CNC Milling Operator
Staff Management | SMX
Billerica, MA
…dependable individuals to support our growing manufacturing operations. Our clean, modern production facility utilizes advanced technology and specializes in machining stainless steel and…
Added 1 day ago
K46/X31 FOREMAN-2ND SHIFT-$5,000 SIGN-ON BONUS
HII
Newport News, VA
…manufacturing, installation, operation, testing, and process operations that have a significant financial impact on the company's performance. Supervises qualified trades staff; monitoring…
Added 1 day ago
K46/X11 FOREMAN-2ND SHIFT-$5,000 SIGN-ON BONUS
HII
Newport News, VA
…manufacturing, installation, operation, testing, and process operations that have a significant financial impact on the company's performance. Supervises qualified trades staff; monitoring…
Added 1 day ago
Seasonal Supervisor
SIMOS
Brownsburg, IN
…Seasonal Supervisor is responsible for leading daily warehouse operations, managing temporary associates, driving productivity, maintaining safety compliance, and supporting operational…
Added 1 day ago
Warehouse Associate (Receiving and Material Handler)
SIMOS
Indianapolis, IN
…environment, competitive pay, and the chance to build your warehouse operations experience, we want to hear from…
Added 1 day ago
Warehouse Associate (Receiving and Material Handler)
SIMOS
Greencastle, IN
…environment, competitive pay, and the chance to build your warehouse operations experience, we want to hear from you! Apply…
Added 1 day ago
Warehouse Associate
SIMOS
Columbus, OH
We are looking for dependable Warehouse Associates to join our team! In this role, you will support daily warehouse operations, including receiving, storing, picking, packing, and shipping…

Peckham, Inc.

Workforce Specialist

East Phoenix, AZ, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 20, 2026
Experience: 1- 3 years of experience in workforce management, workforce planning, scheduling, forecasting, capacity planning, or a related field.
Posting language: English
Posted: Nov 6, 2026

Original job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - Workforce Specialist

Currently recruiting for one 1st shift position and one 2nd shift position.

Schedules may fluctuate based on operational needs, as coverage is required from 8:00 AM to 10:00 PM EST, Monday through Friday, and 9:45 AM to 3:00 PM EST on Saturdays and Sunday

The Workforce Specialist is responsible for workforce scheduling, and workforce optimization activities to ensure operational excellence across assigned contracts. This role partners closely with leadership, operations teams, agents, training departments, recruiting, and other Peckham resources to ensure staffing strategies align with business needs while maintaining a positive employee experience.

The Workforce Specialist provides oversight of monitoring call volume, real time adherence and service level performance for Peckham Contact Center. Key responsibilities will include attendance and scheduling functions.

MAIN DUTIES AND RESPONSIBILITIES

Scheduling and Workforce Administration

Create, publish, maintain, and adjust employee schedules and shifts based on forecasted demand, contractual requirements, and operational needs.
Manage planned absences, scheduling accommodations, and employee scheduling preferences while maintaining appropriate staffing coverage.
Coordinate meetings, training, coaching, project work, and other off-phone activities to support operational needs and minimize service impacts.
Partner with Operations, Training, Recruiting, and other internal departments to coordinate workforce needs and scheduling impacts.

Workforce Systems Administration

Administer workforce management systems, including employee onboarding and offboarding, system access, employee records, workstation assignments, and workforce configuration.
Maintain workforce system data integrity and validate employee information, calculations, and configurations for operational and contractual accuracy.
Collaborate with Systems, Analytics, and other internal partners to identify and resolve workforce system, data, reporting, and configuration issues.

Training and Workforce Support

Train and support employees, supervisors, and other staff on workforce management systems, scheduling processes, policies, and procedures, serving as a workforce management subject matter resource.
Develop and maintain workforce management training materials, resources, and job aids.
Assist with workforce and scheduling solutions that balance employee needs, business objectives, and operational requirements.
Cross-train across workforce management functions to support team development and operational continuity.

Data Analysis and Continuous Improvement

Analyze workforce, operational, and performance data to identify trends, risks, and opportunities related to staffing, service delivery, productivity, efficiency, and cost.
Develop and monitor workforce reports, dashboards, and key performance metrics, including forecast accuracy, staffing levels, shrinkage, occupancy, utilization, and service objectives.
Translate workforce data into recommendations that support operational decision-making, workforce planning, customer service, and continuous improvement.
Collaborate across workforce management functions to proactively manage resources, maintain appropriate coverage, and support business continuity.

OTHER DUTIES AND RESPONSIBILITIES

Promote organizational values, quality standards, and customer-focused service delivery.
Perform additional duties and special projects as assigned.

REQUIRED FOR ALL JOBS

Comply with all policies and standards.
Maintain safe and clean work environment.
Promote Peckham’s vision values and services to all team members, staff, customers, and stakeholders.
Assist in maintaining organizational wide quality standards.
Regular and predictable attendance are required of this position to support the team and needs of the operations.
Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

MINIMUM QUALIFICATIONS

Associate degree in a related field
Or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities in workforce development may be considered.
1- 3 years of experience in workforce management, workforce planning, scheduling, forecasting, capacity planning, or a related field.
Ability to organize and prioritize multiple responsibilities, maintain attention to detail, and meet deadlines in a fast-paced environment.
Ability to analyze workforce and operational information, identify trends or issues, and make recommendations to support business needs.
Proficiency with Microsoft Excel and experience using reporting or data-analysis tools.
Ability to work independently and collaboratively with individuals and departments across the organization.
Ability to appropriately handle and maintain confidentiality of sensitive employee and business information.
As required by some customer contracts, Peckham employees may be required to obtain and maintain relevant professional certifications and/or security clearances as a condition of employment. This requirement will be determined based on the specific needs of contract.

PREFERRED QUALIFICATIONS

Bachelor’s degree in Business, Analytics, Operations Management, Statistics, or a related field.
Significant experience related to workforce management experience.
Experience using workforce management and contact center systems, such as Calabrio, NICE, Genesys, or Avaya.
Experience utilizing real-time workforce monitoring and adherence tools within a contact center environment.
Experience developing workforce reports, dashboards, and performance metrics using Excel, Power BI, or similar reporting tools.
Experience supporting workforce management system administration, configuration, or data integrity.

TYPICAL WORKING CONDITIONS

Work is primarily performed in an office environment. Schedules may fluctuate based on operational needs, as coverage is required from 8:00 AM to 10:00 PM EST, Monday through Friday, and 9:45 AM to 3:00 PM EST on Saturdays and Sundays. Employees should be prepared for occasional schedule adjustments to support business and service level requirements. Overtime may be required or offered during periods of increased seasonal demand.

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
Email us at careers@peckham.org
Call us at (517) 316-4000
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Contact Center Solutions

Location:

East Phoenix, AZ

Worker Sub-Type:

Staff Member

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More about this job

Skills

Scheduling
Coaching
Recruitment
System administration
Onboarding
Reporting
Team building
Data analysis
Process improvement
Decision making
Customer service
Manage resources
Forecasting
Attention to detail
Meet deadlines
Microsoft Excel
Work independently
Confidentiality
Operations management
Statistics
Microsoft Power BI

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