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Added 7 mins ago
M
Retail Sales Associate, South Portland - Full Time
Macy's
South Portland, ME
- Full-time
…connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into…
Added 7 mins ago
M
Selling and Support Captain, Westfield Valley Fair - Full Time
Macy's
Santa Clara, CA
- Full-time
…colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience…
Added 7 mins ago
M
Retail Selling Support Associate - Womens Clothing, Twelve Oaks - Part Time
Macy's
Novi, MI
- Part-time
…genuine, engaging conversations. You’ll actively circulate the sales floor to understand each customer’s needs, share the benefits of our loyalty programs, and guide them through a seamless…
Added 7 mins ago
Retail Commission Sales Associate - Fine Jewelry, Merritt Island - Flex
Macy's
Merritt Island, FL
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 7 mins ago
Seasonal Fulfillment and Receiving Support Associate, Castleton
Macy's
Indianapolis, IN
…In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running…
Added 7 mins ago
M
Retail Sales Associate, Salinas Northridge - Part Time
Macy's
Salinas, CA
- Part-time
…connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into…
Added 7 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Tyrone
Macy's
St Petersburg, FL
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 7 mins ago
M
Beauty Advisor - Lancome, Riverpark - Full Time
Macy's
Fresno, CA
- Full-time
As a Cosmetic Sales Colleague - also known as a Beauty Advisor - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play…
Added 7 mins ago
Seasonal Fulfillment and Receiving Support Associate, Riverside Galleria at Tyler
Macy's
Riverside, CA
…In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running…
Added 7 mins ago
Seasonal Retail Fragrances Sales Associate - L'Oreal/Armani/Valentino, Westfield Valley Fair
Macy's
Santa Clara, CA
As a Seasonal Fragrance Sales Support colleague, you'll play a key role in creating a warm, inviting experience in our fragrance department. You’ll help maintain a beautifully merchandised,…
Added 8 mins ago
M
Retail Fragrances Sales Associate, Highland Grove - Full Time
Macy's
Highland, IN
- Full-time
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance…
Added 8 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Eastview
Macy's
Victor, NY
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 8 mins ago
M
Retail Sales Associate - Furniture/Mattresses/Rugs, Hulen Mall - Full Time
Macy's
Fort Worth, TX
- Full-time
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our Furniture areas and create shopping experiences that make every…
Added 8 mins ago
M
Retail Sales Associate, Irving Mall - Part Time
Macy's
Irving, TX
- Part-time
…connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into…
Added 8 mins ago
M
Retail Sales Associate, Cielo Vista - Part Time
Macy's
El Paso, TX
- Part-time
…connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into…
Added 8 mins ago
Seasonal Fulfillment and Receiving Support Associate, Oak Brook Center
Macy's
Oak Brook, IL
…In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running…
Added 8 mins ago
Seasonal Retail Fulfillment Support Associate, St Charles Town Center
Macy's
Waldorf, MD
…experience for our omni-channel customers. This role combines sales floor engagement with back-of-house fulfillment responsibilities - selecting merchandise, packing and shipping online…
Added 8 mins ago
Seasonal Restaurant Supervisor - Walnut Room, State Street
Macy's
Chicago, IL
…energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. In this role, the Foods Supervisor positively influences others, strengthens…
Added 8 mins ago
M
Retail Sales Associate, Ventura Pacific View - Full Time
Macy's
Ventura, CA
- Full-time
…connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into…
Added 8 mins ago
Seasonal Fulfillment and Receiving Support Associate, Loveland Shops at Centerra
Macy's
Loveland, CO
…In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running…
Added 8 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Ala Moana Center - Full Time
Macy's
Honolulu, HI
- Full-time
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 8 mins ago
M
Retail Sales Associate, Old Orchard - Full Time
Macy's
Skokie, IL
- Full-time
…connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into…
Added 8 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Chesterfield Town Center - Part Time
Macy's
North Chesterfield, VA
- Part-time
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…
Added 8 mins ago
Seasonal Retail At Your Service Associate, Oxford Valley
Macy's
Langhorne, PA
…and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you’re…
Added 8 mins ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Stanford Shopping Center
Macy's
Palo Alto, CA
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed,…

Closed listing

Pearson

Specialist, Customer Success

Albany, NY, United States

The full-time salary range for this role is $ 80,000 – $95,000.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The full-time salary range for this role is $ 80,000 – $95,000.
Posting language: English
Posted: Oct 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join Our Team!

Pearson is the world’s leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country!

About the Role

As a Specialist, Customer Success, you will own a portfolio of midsize and large school district accounts and serve as the primary partner for their implementation and ongoing success across PALS products. You will be accountable for building strong relationships, driving adoption and value, identifying risks early, and helping partners achieve outcomes that support long-term retention and renewal.

Your core charge is to grow Pearson’s School Assessment customers into true partners.

We believe we achieve that by adopting and honoring these three pillars:

Maximize the value of the product

Cultivate ease in the partnership

Nurture joyful loyalty to the Pearson brand

Importantly, you will be joining a Success team that is actively building the systems, rhythms, and practices that will support long-term scale. The right candidate will be energized by bringing ideas, experience, and practical problem-solving to help strengthen our processes and shape what excellent partner success looks like at Pearson.

Key Responsibilities

Implementation Strategy

Develop a Success Plan for each partner. Everyone should know what “success” looks like, be invested in that vision, and understand how to integrate “gold-standard” implementation milestones for the product(s) within the account’s unique instructional, assessment, and technology priorities and ecosystem.

Onboarding

Facilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones.

Nurture

Leverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty.

Engage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health.
Prepare and deliver meaningful business reviews that connect product usage, implementation progress, and partner goals, proactively identifying opportunities to strengthen value and improve the overall customer experience.

Collaboration for Account Success

Partner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.
Value cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customer experience.

Insights & Innovation

Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy.
Operate with a focus on systems and scalability that optimize the partner experience, business efficiency, and industry leadership.

Who We’re Looking For

Must Haves

Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
Commitment to getting it right, not being right; low ego, high agency.
Appreciation for the full customer journey and cross-team collaboration.
Strong personal organization and time management skills.
Exceptional warmth and relationship-building skills.
Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
Willingness to travel as needed (up to 30%).

Preferred

Experience in EdTech, Customer Success, and/or K-12 education.
Familiarity with Salesforce and Microsoft O365 Suite.
Understanding of assessment measurement models.
Location in the Central US region is preferred.

What You Can E xpect From Us

Strong coaching relationship with your manager and robust support for development.

Opportunities to contribute and lead as our team matures.

A culture prioritizing operational excellence, impact, and fun.

Remote-first flexibility.

Competitive compensation and benefits, including medical, dental, vision, 401K, stock options, parental leave, education reimbursement, wellness resources, and more.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time salary range for this role is $ 80,000 – $95,000.

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.

Applications will be accepted through November 6, 2026 .This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 26440

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