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Added 12 mins ago
LI
Manager, Solutions Delivery (55983)
Lincoln Institute of Land Policy
Remote, United States
- $95,000 to $114,000 USD / year
The Solutions Delivery Manager will play a central role in helping to facilitate geospatial solution development across CGS’s project portfolio. This role combines data engineering, project…
Added 13 mins ago
Architectural Project Manager - Manufacturing/Industrial
Colliers Engineering & Design
Minneapolis, MN
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Project Manager - Manufacturing/Industrial to join our Client Programs Market team in…
Added 13 mins ago
Architecture Project Manager - Data Centers (Hybrid)
Colliers Engineering & Design
San Francisco, CA
MG2, an affiliate of Colliers Engineering & Design, is seeking a dynamic Architectural Project Manager – Data Centers to join our Client Programs Market team in San Francisco, CA!
Added 13 mins ago
Architecture Project Manager - Data Centers (Hybrid)
Colliers Engineering & Design
Tampa, FL
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Architectural Project Manager - Data Centers to join our Client Programs Market team in any of our offices…
Added 13 mins ago
Architecture Project Manager - Data Centers (Hybrid)
Colliers Engineering & Design
Seattle, WA
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Architectural Project Manager - Data Centers to join our Client Programs Market team in any of our offices…
Added 13 mins ago
Construction Project Manager - Retail
Colliers Engineering & Design
New York, NY
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Project Manager, Construction - Retail - Food & Beverage to join our team in our New York, NY office!
Added 13 mins ago
Architectural Project Manager
Colliers Engineering & Design
Seattle, WA
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Project Manager to join our Client Programs Market team in Seattle, WA! You will be working in…
Added 13 mins ago
Architectural Project Manager - Food & Beverage
Colliers Engineering & Design
New York, NY
MG2, an affiliate of Colliers Engineering & Design is currently looking for a Architectural Project Manager - Food & Beverage to join our team in our New York, NY office!
Added 16 mins ago
Program Manager, Marketing
Apex Systems, Inc
Leawood, KS
Added 17 mins ago
Emergency Management Specialist
Agricultural Research Service
Manhattan, KS
Added 17 mins ago
W
Auto Care Center Service Manager
Walmart
SALINA, KS
- $20 to $33 USD / hour
…with opportunities for advanced associate training, business development, and application of…
Added 17 mins ago
Project Quality Manager - Kiewit Power Constructors
Kiewit
Lenexa, KS
Located on one of Kiewit’s project sites, the Project Quality Manager (PQM) is responsible for the development, implementation and management of a site specific quality plan and all other…
Added 17 mins ago
Senior Manager, Technical Accounting
Indeed
Kansas City, KS
The Senior Manager, Technical Accounting, plays a vital role in ensuring financial reporting accuracy and compliance with IFRS and US GAAP standards. This position supports the development…
Added 17 mins ago
Screening and Eligibility Manager - Cancer Center
University of Kansas Medical Center
Kansas City, KS
Added 17 mins ago
Specialist, Client Account Management (Northeast)
Deloitte
Wichita, KS
We're looking for an autonomous self-starter with outstanding organizational and program management skills - a strategic thinker who's also a natural collaborator. As a Client Account…
Added 17 mins ago
Technical Accountant
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 22 mins ago
Pharmacy Buyer Senior
University of Michigan
Ann Arbor, MI
…education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our…
Added 22 mins ago
Clinical Professor wiith underfill to Clinical Instructor- Psychiatry
University of Michigan
Ann Arbor, MI
Jen Sullivan, Faculty Affairs Manager for the Department of Psychiatry
Added 22 mins ago
Clinical Professor wiith underfill to Clinical Instructor- Psychiatry
University of Michigan
Ann Arbor, MI
Jen Sullivan, Faculty Affairs Manager for the Department of Psychiatry
Added 22 mins ago
Program Manager for Student Leadership
University of Michigan
Ann Arbor, MI
The Program Manager for Student Leadership is responsible for developing and coordinating student leadership programs that further the goals that define Michigan Housing as an inclusive…
Added 22 mins ago
Senior Retail Manager
University of Michigan
Ann Arbor, MI
…student employees. Also responsible for maximizing sales, menu development, food production standards, food safety compliance, product mix, cash handling, merchandising, inventory control,…
Added 22 mins ago
Clinical Database Analyst/Programmer - term limited
University of Michigan
Ann Arbor, MI
Under the direction of the HMS Data Manager, you will lead the development, continued enhancement, and ongoing maintenance of the applications and data infrastructure that support three HMS…
Added 22 mins ago
Administrative Specialist Associate
University of Michigan
Ann Arbor, MI
Assist Program Manager in daily operations including, onboarding, training, and off-boarding of staff, purchasing equipment, ordering supplies, management of user groups.
Added 22 mins ago
GME Program Admin, Intermediate
University of Michigan
Ann Arbor, MI
Under the general supervision of the Education Administrative Manager, the GME Program Administrator, Intermediate independently manages, organizes, and initiates a broad range of…
Added 22 mins ago
Cont Improvement Spec Lead (underfill senior)
University of Michigan
Ann Arbor, MI
NOTE: This position is embedded in the Department of Internal Medicine and reports to the Manager of the Department's Clinical Experience and Quality program. This position may be filled at…

Closed listing

Pearson

Specialist, Customer Success

Albany, NY, United States

The full-time salary range for this role is $ 80,000 – $95,000.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The full-time salary range for this role is $ 80,000 – $95,000.
Posting language: English
Posted: Oct 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

Join Our Team!

Pearson is the world’s leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country!

About the Role

As a Specialist, Customer Success, you will own a portfolio of midsize and large school district accounts and serve as the primary partner for their implementation and ongoing success across PALS products. You will be accountable for building strong relationships, driving adoption and value, identifying risks early, and helping partners achieve outcomes that support long-term retention and renewal.

Your core charge is to grow Pearson’s School Assessment customers into true partners.

We believe we achieve that by adopting and honoring these three pillars:

Maximize the value of the product

Cultivate ease in the partnership

Nurture joyful loyalty to the Pearson brand

Importantly, you will be joining a Success team that is actively building the systems, rhythms, and practices that will support long-term scale. The right candidate will be energized by bringing ideas, experience, and practical problem-solving to help strengthen our processes and shape what excellent partner success looks like at Pearson.

Key Responsibilities

Implementation Strategy

Develop a Success Plan for each partner. Everyone should know what “success” looks like, be invested in that vision, and understand how to integrate “gold-standard” implementation milestones for the product(s) within the account’s unique instructional, assessment, and technology priorities and ecosystem.

Onboarding

Facilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones.

Nurture

Leverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty.

Engage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health.
Prepare and deliver meaningful business reviews that connect product usage, implementation progress, and partner goals, proactively identifying opportunities to strengthen value and improve the overall customer experience.

Collaboration for Account Success

Partner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.
Value cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customer experience.

Insights & Innovation

Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy.
Operate with a focus on systems and scalability that optimize the partner experience, business efficiency, and industry leadership.

Who We’re Looking For

Must Haves

Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
Commitment to getting it right, not being right; low ego, high agency.
Appreciation for the full customer journey and cross-team collaboration.
Strong personal organization and time management skills.
Exceptional warmth and relationship-building skills.
Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
Willingness to travel as needed (up to 30%).

Preferred

Experience in EdTech, Customer Success, and/or K-12 education.
Familiarity with Salesforce and Microsoft O365 Suite.
Understanding of assessment measurement models.
Location in the Central US region is preferred.

What You Can E xpect From Us

Strong coaching relationship with your manager and robust support for development.

Opportunities to contribute and lead as our team matures.

A culture prioritizing operational excellence, impact, and fun.

Remote-first flexibility.

Competitive compensation and benefits, including medical, dental, vision, 401K, stock options, parental leave, education reimbursement, wellness resources, and more.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time salary range for this role is $ 80,000 – $95,000.

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.

Applications will be accepted through November 6, 2026 .This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 26440

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