Jobs in the United States

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Added 1 min ago
Technical Program Manager III, Data Center Equipment NPI, Cloud Supply Chain
Google
Sunnyvale, CA · Atlanta, GA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 min ago
Assistant Store Manager -
Family Dollar
Elkhart, IN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
VH
Practical Nurse
Veterans Health Administration
Durham, NC
- $44,236 to $80,508 USD / year
…for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the…
Added 2 mins ago
VH
Social Worker
Veterans Health Administration
Du Bois, PA
- $66,341 to $104,353 USD / year
Added 2 mins ago
UA
Program Manager
U.S. Army Corps of Engineers
Jacksonville, FL
- $125,776 to $163,514 USD / year
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Added 2 mins ago
DC
Store Associate
Defense Commissary Agency
Port Hueneme, CA
- $42,446 to $55,183 USD / year
…preparing, and stocking grocery and produce items, and checking-out customer purchases. Specific assignments vary by individual store and store management…
Added 2 mins ago
VH
Medical Support Assistant (Advanced) - Primary Care
Veterans Health Administration
Fargo, ND
- $45,409 to $59,031 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 2 mins ago
VH
Medical Support Assistant (Advanced) - Primary Care
Veterans Health Administration
Fargo, ND
- $45,409 to $59,031 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 2 mins ago
TS
Transportation Security Specialist (Vetting)
Transportation Security Administration
Springfield, VA
- $85,447 to $158,322 USD / year
…requirements and required service level agreements by vetting program, applying comprehensive knowledge in overall case assignment, production, case management metrics and reporting.…
Added 2 mins ago
OB
Lead Paralegal Specialist
Offices, Boards and Divisions
Washington, DC
- $102,415 to $133,142 USD / year
To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled
Added 2 mins ago
ED
Supervisory Program Specialist
Executive Director, Office of Acquisition, Logistics and Construction
Location Negotiable After Selection · Washington, DC
- $125,776 to $163,514 USD / year
For a GS-14 position you must have served 52 weeks at the GS-13 · The grade may have been in any occupation, but must have been held in the Federal service
Added 2 mins ago
OB
Lead Paralegal Specialist
Offices, Boards and Divisions
Washington, DC
- $102,415 to $133,142 USD / year
To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled
Added 2 mins ago
UM
EXPERIENCE SPECIALIST (NF2)
U.S. Marine Corps
Marine Corps Air Station - Yuma, AZ
- $18 USD / hour
Summary of Duties: Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.…
Added 2 mins ago
VH
Registered Nurse - Employee Occupational Health
Veterans Health Administration
Buffalo, NY
- $70,779 to $130,281 USD / year
Assumes responsibility for the coordination of care focused on education, self-management, and customer satisfaction throughout the continuum of care.
Added 2 mins ago
VH
Registered Nurse - Associate Chief Nurse Geriatrics-Community Living Center
Veterans Health Administration
Alexandria, LA
- $132,099 to $175,681 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 2 mins ago
DC
STORE WORKER
Defense Commissary Agency
Eglin AFB, FL
- $20 to $24 USD / hour
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are…
Added 2 mins ago
CN
SUPERVISORY IT SPECIALIST (INFOSEC)
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $143,677 to $197,200 USD / year
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public,…
Added 2 mins ago
CN
SUPERVISORY IT SPECIALIST (INFOSEC)
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $102,246 to $186,785 USD / year
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public,…
Added 2 mins ago
VH
Medical Support Assistant - Surgical Care
Veterans Health Administration
Minneapolis, MN
- $38,522 to $62,896 USD / year
Performs a variety of administrative functions which support clinic/program operations including but not limited receiving/relaying incoming and outgoing telephone messages, receiving and…
Added 4 mins ago
VH
Social Worker Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $126,431 to $164,363 USD / year
Program Manager must meet the needs of customers while supporting VA Missions; consistently communicate and treat customers (Veterans, their representatives, visitors, and all VA Staff) in…
Added 4 mins ago
VH
Social Worker Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $126,431 to $164,363 USD / year
Program Manager must meet the needs of customers while supporting VA Missions; consistently communicate and treat customers (Veterans, their representatives, visitors, and all VA Staff) in…
Added 4 mins ago
CN
Recreation Aid - Community Recreation
Commander, Navy Installations Command
Naval Air Station/JRB Fort Worth, TX
- $16 to $17 USD / hour
A qualified candidate must possess the following:
Added 4 mins ago
IH
Health System Specialist (Clinical Informatics and Quality Improvement)
Indian Health Service
Salem, OR
- $96,443 to $125,378 USD / year
Such a training program must have been conducted in an operating health care system and included:
Added 4 mins ago
BO
Safety and Occupational Health Manager (Safety Administrator)
Bureau of Prisons/Federal Prison System
El Reno, OK
- $74,678 to $116,362 USD / year
GS-11 and GS-12: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level · This experience must have equipped you with the qualifications required to perform the major duties of this position as described above
Added 4 mins ago
VH
Licensed Professional Mental Health Counselor Program Manager - PTSD Domiciliary
Veterans Health Administration
Aurora, CO
- $118,685 to $154,280 USD / year
Licensed Professional Mental Health Counselor Program Manager must meet the needs of customers while supporting VA Missions; consistently communicate and treat customers (Veterans, their…

Pearson

Specialist, Customer Success

Indianapolis, IN, United States

The full-time salary range for this role is $ 80,000 – $95,000.

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Job details

Pay: The full-time salary range for this role is $ 80,000 – $95,000.
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Our Team!

Pearson is the world’s leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country!

About the Role

As a Specialist, Customer Success, you will own a portfolio of midsize and large school district accounts and serve as the primary partner for their implementation and ongoing success across PALS products. You will be accountable for building strong relationships, driving adoption and value, identifying risks early, and helping partners achieve outcomes that support long-term retention and renewal.

Your core charge is to grow Pearson’s School Assessment customers into true partners.

We believe we achieve that by adopting and honoring these three pillars:

Maximize the value of the product

Cultivate ease in the partnership

Nurture joyful loyalty to the Pearson brand

Importantly, you will be joining a Success team that is actively building the systems, rhythms, and practices that will support long-term scale. The right candidate will be energized by bringing ideas, experience, and practical problem-solving to help strengthen our processes and shape what excellent partner success looks like at Pearson.

Key Responsibilities

Implementation Strategy

Develop a Success Plan for each partner. Everyone should know what “success” looks like, be invested in that vision, and understand how to integrate “gold-standard” implementation milestones for the product(s) within the account’s unique instructional, assessment, and technology priorities and ecosystem.

Onboarding

Facilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones.

Nurture

Leverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty.

Engage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health.
Prepare and deliver meaningful business reviews that connect product usage, implementation progress, and partner goals, proactively identifying opportunities to strengthen value and improve the overall customer experience.

Collaboration for Account Success

Partner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.
Value cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customer experience.

Insights & Innovation

Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy.
Operate with a focus on systems and scalability that optimize the partner experience, business efficiency, and industry leadership.

Who We’re Looking For

Must Haves

Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
Commitment to getting it right, not being right; low ego, high agency.
Appreciation for the full customer journey and cross-team collaboration.
Strong personal organization and time management skills.
Exceptional warmth and relationship-building skills.
Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
Willingness to travel as needed (up to 30%).

Preferred

Experience in EdTech, Customer Success, and/or K-12 education.
Familiarity with Salesforce and Microsoft O365 Suite.
Understanding of assessment measurement models.
Location in the Central US region is preferred.

What You Can E xpect From Us

Strong coaching relationship with your manager and robust support for development.

Opportunities to contribute and lead as our team matures.

A culture prioritizing operational excellence, impact, and fun.

Remote-first flexibility.

Competitive compensation and benefits, including medical, dental, vision, 401K, stock options, parental leave, education reimbursement, wellness resources, and more.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time salary range for this role is $ 80,000 – $95,000.

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.

Applications will be accepted through November 6, 2026 .This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 26440

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More about this job

Skills

PALS
Problem solving
Onboarding
Communication skills
Customer experience
Collaboration
Sales
Leadership
Time management
Relationship building
Communicate with customers
Salesforce
Microsoft 365
Coaching
Prioritization
Compensation and benefits

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Work requirements

Jobs in the United States