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BP
Service Director
BLUE PLATE CATERING LTD
Chicago, IL
- $90,000 to $100,000 USD / year
Working closely with the Director of Operations, this role provides hands-on leadership at events, supports successful event execution, and develops the people, processes, and standards…
Added 2 mins ago
J
Senior Payroll Implementation Consultant
Jobgether
Remote, United States
- $80,000 to $108,000 USD / year
…to combine payroll and HR technology expertise with project leadership in a collaborative, customer-focused…
Added 2 mins ago
J
IT Investment & Economic Business Case Project Manager
Jobgether
Remote, United States
- $115,500 to $180,525 USD / year
…work closely with IT teams, business stakeholders, and senior leadership to translate operational needs into clearly defined requirements, costs, benefits, risks, and implementation plans.…
Added 2 mins ago
Hypersonic Wind Tunnel Lead Engineer
Jobgether
Remote, United States
We are seeking an experienced Hypersonic Wind Tunnel Lead Engineer to provide technical leadership and oversight for the development, integration, and operation of advanced aerospace test…
Added 2 mins ago
J
Guest Relations & Concierge Manager
Jobgether
Remote, United States
- $95,000 to $110,000 USD / year
Manage day-to-day VIP membership operations, including referral codes, guest feedback, events, and loyalty analytics, while developing strong internal expertise in the loyalty program.
Added 3 mins ago
DC
Project Engineer Manager
Dane County
Madison, WI
- $47.83 to $63.65 USD / hour
…and/or administrative experience in engineering, public works operations and maintenance, construction administration, or a related field is required. This experience must include at least…
Added 5 mins ago
GG
Information Technology Manager (46336)
Goodwill Gulf Coast
Mobile, AL
- $31.25 USD / hour
Support technology planning efforts aligned with organizational growth, retail operations, and program needs.
Added 5 mins ago
G
Superintendent - Commercial Construction
GPAC
Naperville, IL
- $110,000 to $150,000 USD / year
Run day-to-day field operations on commercial projects from mobilization through closeout
Added 6 mins ago
Sr. Global Commodities Manager, AWS battery team
Amazon Data Services, Inc.
Seattle, WA
- Experience designing, implementing, and scaling workforce development programs across large-scale operations, including forecasting workforce needs and leveraging analytics to drive…
Added 7 mins ago
Store Assistant Manager
Circle K
Eliot, ME
Our food program has set the bar high and you’ll be executing that too. You care about your customers and set an example for the rest of your staff. You display a sense of urgency, patience…
Added 9 mins ago
G
Owner's Representative - Commercial Construction
GPAC
Oak Brook, IL
- $110,000 to $150,000 USD / year
…client relationships. There's real room to grow into senior program…
Added 9 mins ago
GR
Program Director (MOC NWT)
GODDARD RIVERSIDE COMMUNITY CENTER
New York, NY
- $90,000 to $95,000 USD / year
Purpose of Position: The Program Director is responsible for the leadership and oversight of Goddard Riverside’s Night and Weekend Team Street Outreach Program. This position ensures…
Added 9 mins ago
GR
Assistant Program Director (Baxter)
GODDARD RIVERSIDE COMMUNITY CENTER
Elmhurst, NY
- $73,000 to $76,000 USD / year
Purpose of Position: The Assistant Program Director is responsible for support and supervision to case managers, Housing Specialists, and Harm Reduction Specialists. Assist the Program…
Added 11 mins ago
Traveling Superintendent - Commercial Construction
GPAC
Irving, TX
Lead field operations on commercial projects such as retail, office, light industrial, and hospitality
Added 18 mins ago
VH
Quality Assurance Specialist
Vireo Health
Otsego, MN
- $20 USD / hour
What sets us apart isn't just our footprint. It's our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here…
Added 18 mins ago
G
Safety Professional
GPAC
Longview, TX
- $90,000 to $108,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 18 mins ago
VH
Dispensary Supervisor I
Vireo Health
Rochester, MN
- $50,000 to $55,000 USD / year
Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on…
Added 18 mins ago
Substance Use Disorder Clinical Manager
Hillcrest Children Center
Washington, DC
Provides leadership to the program staff through clinical supervision and reviews, consultation, training, and support to ensure contract compliance and program quality.
Added 19 mins ago
A
Financial Planning and Analysis Intern (Summer 2027)
AARP
UNAVAILABLE
- $18.4 to $28 USD / hour
…and aligned with the strategic priorities as approved by AARP leadership and the Board. FP&A also provides an array of financial analytical services to AARP business groups, leadership and…
Added 19 mins ago
G
Safety & Compliance Manager
GPAC
Columbia, MO
- $140,000 to $160,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 19 mins ago
G
Safety Professional
GPAC
Columbia, MO
- $100,000 to $120,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 20 mins ago
G
Safety Professional
GPAC
Houston, TX
- $120,000 to $140,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 20 mins ago
G
Safety Director
GPAC
Houston, TX
- $120,000 to $140,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 20 mins ago
G
Safety Director
GPAC
Little Rock, AR
- $100,000 to $120,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 20 mins ago
G
Safety Manager
GPAC
Dallas, TX
- $75,000 to $90,000 USD / year
…is seeking a Safety leader to build and lead a strong safety program across shop and field…

Closed listing

Pearson

Manager, Partnership Management

Annapolis, MD, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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