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Added 5 mins ago
SIOP Manager - Pneumatics Platform
IDEX
Linthicum, MD
The IDEX Performance Pneumatics Group, comprised of Gast, Airtech, and US Valve, is a global leader in engineered solutions for vacuum, pressure, and flow control. With engineering and…
Added 5 mins ago
QA Tester - Hybrid
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…quality engineering best practices throughout the software development…
Added 5 mins ago
Regional Business Director - MI Clarity (Northeast)
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…market penetration, and position Caris as a differentiated leader in AI-driven prognostic oncology solutions. The ideal candidate will possess a strong builder mentality and demonstrated…
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- $45 to $70 USD / hour
Support training and professional development initiatives for site personnel to enhance skills and maintain regulatory and procedural competence.
Added 6 mins ago
Manager Information Technology 3
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…support of Mission Systems Engineering & Sciences (E&S). This leader will report to the CIDO Engineering & Operations Director and serve as the primary CIDO interface to Mission Systems E&S…
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Senior Engagement Manager
TEKsystems
Hanover, MD
- $115,000 to $165,000 USD / year
Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
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Practice Architect II-Co-Pilot
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- $148,200 to $222,400 USD / year
Heres what the opportunity supported through our TGS Talent Acquisition Team requires:
Added 6 mins ago
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Manufacturing Technician
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Hanover, MD
- $31.88 USD / hour
…standards. Working alongside Manufacturing Engineering, Quality, and Program teams, you'll help drive operational excellence while contributing to cutting-edge aerospace…
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Northeast Tunnels Regional Practice Lead Job Details | Black & Veatch Family of Companies
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Cyber Systems Security Engineering Manager
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At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow -…
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Automotive Senior Technician B Tech
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The Senior Technician position requires your talent and technical expertise to diagnose drivability and electrical systems, while using your leadership and mentoring skills in driving a…
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Business Travel Account Manager
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- $23.99 to $38.41 USD / hour
Assist US Account Sales Leader or SAE with the development and implementation of sales strategies in the BT segment, including (but not limited to):
Added 6 mins ago
Director, Population Health Strategy – Chronic Condition Management
Humana
Annapolis, MD
Three (3) or more years of formal people-leadership experience, including responsibility for team performance and talent development.
Added 6 mins ago
Manager, Partnership Management
Pearson
Annapolis, MD
The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer…
Added 6 mins ago
Senior Informaticist
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…workflow and system analysis and functional design for software development / configuration activities associated with the EHR and other Health Information Technology (HIT)-related…
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Geo Alliances Lead - GSI's
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…success in strategic alliance management, partner business development, or enterprise software sales collaborating directly with leading Global Systems Integrators, specifically Infosys,…
Added 6 mins ago
Manager Database Administrator - Remote US
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…associated systems and processes. This role is an experienced senior leader who will oversees our Database Administration team, ensuring the availability, performance, and security of our…
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Configuration Analyst Level I
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…processes, standards, and procedures. May develop or assist with the development of prototype configuration to support solutions. Analyzes and designs configuration needed to meet changing…
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Senior Director, Global Clinical Development Psychiatry and Neurology
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Annapolis, MD
…maintenance of everyday health. In pharmaceuticals, Otsuka is a leader in the challenging area of mental health and has research programs on several under-addressed diseases including…
Added 11 mins ago
Clinical Applications Specialist - Dosimetrist (Traveling Position)
x Varian Medical Systems, Inc.
Remote, United States
…equivalent 3 years in position Enrollment in Varian approved Development…
Added 21 mins ago
Director, Population Health Strategy – Chronic Condition Management
Humana
Augusta, ME
Three (3) or more years of formal people-leadership experience, including responsibility for team performance and talent development.
Added 21 mins ago
Manager, Partnership Management
Pearson
Augusta, ME
The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer…
Added 21 mins ago
Configuration Analyst Level I
Intermountain Health
Augusta, ME
…processes, standards, and procedures. May develop or assist with the development of prototype configuration to support solutions. Analyzes and designs configuration needed to meet changing…
Added 21 mins ago
Geo Alliances Lead - GSI's
GoTo
Augusta, ME
…success in strategic alliance management, partner business development, or enterprise software sales collaborating directly with leading Global Systems Integrators, specifically Infosys,…
Added 21 mins ago
Senior Informaticist
Intermountain Health
Augusta, ME
…workflow and system analysis and functional design for software development / configuration activities associated with the EHR and other Health Information Technology (HIT)-related…

Pearson

Manager, Partnership Management

Augusta, ME, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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